Views on the development trend of automobile maintenance industry

With the rapid development of the automobile industry, in the era of planned economy, the automobile research report pointed out: because vehicles are mainly concentrated in transportation enterprises, automobile maintenance is mainly attached to transportation enterprises, and there are few independent automobile maintenance enterprises; After the reform and opening up, the socialization of vehicles and the massive development of private cars have socialized the automobile maintenance industry and promoted the transformation of the automobile maintenance industry from a product-oriented industry to a service-oriented industry. What is the development trend of automobile maintenance industry? Let's take a look at the development trend of automobile maintenance industry with me.

Development trend of automobile maintenance industry

With the deepening of reform and opening up, China's road transport market, especially the automobile maintenance market, is gradually opening to the society. The Ministry of Communications proposed in 1983? If there is a road, everyone will drive, and if there is water, everyone will sail. With the opening to the outside world, all walks of life, departments and units have come to engage in the automobile maintenance industry with less investment and quick results. 1983? During the six years from 65438 to 0989, the automobile maintenance business developed rapidly, from 20,000 to 65438+ 10,000. After 1989, the number of enterprises is still growing rapidly every year. By the end of 2006, there were 343,000 automobile and motorcycle maintenance enterprises in China. There are 260,700 automobile maintenance enterprises, more than 9,700 first-class automobile maintenance enterprises, more than 5 1000 second-class automobile maintenance enterprises and nearly 200,000 third-class automobile maintenance enterprises. There are 83,000 motorcycle maintenance enterprises. The number of employees has reached more than 23 1 0,000, including more than 228,000 technical directors and more than 9200 experienced personnel/kloc-0.

In 2002, the amount of automobile maintenance exceeded 654.38+billion for the first time, and reached 654.38+0.96 billion in 2006, including 6543.8+ 0.6543+0.30 million automobile repairs, 3.88 million assembly repairs, 23.57 million secondary maintenance and 654.38+0.53 million special repairs. More than 1590 automobile comprehensive performance testing stations have been established nationwide, and the annual inspection has been completed17.29 million trips.

An automobile maintenance network and market structure based on the central city, the first-class enterprises as the backbone, the second-class enterprises as the foundation, the third-class business households as the supplement, the automobile comprehensive performance testing station as the quality guarantee, and the coordinated development of various economic components have basically taken shape, which has better adapted to and met the maintenance needs of operating vehicles and social vehicles and made due contributions to national economic and social development.

Basic problems of automobile maintenance industry

At present, China's automobile maintenance industry has made great progress and unprecedented development. The management level and service awareness of enterprises have been significantly improved, the service scope has been expanded, the service mode has changed, the service facilities have increased, the level of technical equipment has been greatly improved, and modern automobile detection and diagnosis technology has been widely used. However, there is still a certain gap between it and the development of automobile technology and the increasing demand of users, and there are some problems.

1, poor understanding of industry attribute positioning and low service level.

The socialization of vehicles and the large-scale development of private cars have socialized the automobile maintenance industry and promoted the transformation of the automobile maintenance industry from a product-oriented industry to a service-oriented industry. However, the vast number of employees in the automobile maintenance industry have not changed the traditional concept of serving transportation production to serving customers, and the awareness of serving the people needs to be improved. Personalized customized service and related one-stop service mechanism have not yet been formed, the information feedback mechanism and complaint investigation and handling mechanism of the industry are still not perfect, and the level of serving customers is still low.

2. The market order needs to be further regulated.

The market access of the industry management department is not strict, and the law enforcement supervision is not in place, resulting in unlicensed car repair, irregular roadside shops, and occupying roads to repair cars. The service of some roadside shops is not standardized, and the working environment is dirty, chaotic and poor, which interferes with the market order and damages the image of the whole industry in society.

3. The quality of maintenance cannot be guaranteed, and the integrity and credibility of the industry are poor.

Because there is a big gap between the automobile maintenance technology and the rapidly developing automobile technology, the cultural quality and technical quality of the employees in the whole industry are low, and the new technology is difficult to popularize, which affects the smooth transformation from the traditional experience maintenance method to the new diagnosis and replacement maintenance method, and makes the automobile maintenance quality not well guaranteed. Because some enterprises still have problems such as using fake and inferior auto parts, users are worried about repairing cars and cheating on customers, and the integrity of the industry in society is not high enough and the credibility is poor.

4. The problem of arbitrary charges exists.

Some automobile maintenance enterprises still have some problems, such as arbitrary price increase of auto parts, arbitrary charges, unauthorized increase of business items without the owner's permission, opaque fees, imperfect communication mechanism in advance and so on.

5. The quality of employees is low and the technical level is low.

With the development of automobile industry and the wide application of high technology in automobiles, the technical level of maintenance personnel is gradually improving. However, the low education level of employees leads to low quality and technical level, especially the low proportion of professional learning, which makes the overall quality of employees low and the technical level of skilled workers low.

The present situation of automobile maintenance industry in China

1, the number of cars increases rapidly, and the maintenance demand increases obviously.

In recent years, the automobile market has developed rapidly, and the number of cars has soared, especially the proportion of private cars has increased rapidly. By the end of 2006, the number of cars in China had reached 36 million, including 22 million private cars. The growth of car ownership, especially the rapid growth of private car ownership, has a far-reaching impact on car maintenance, and the demand for car maintenance has increased greatly. The pace of cars entering the family is accelerating, and the maintenance service has become the focus of social attention, and the maintenance industry is facing new challenges.

2. With the continuous progress of automobile technology, the maintenance operation mode has undergone fundamental changes.

With the improvement of automobile technology, automobile maintenance mainly focuses on mechanical repair, supplemented by some simple circuit maintenance, and gradually turns to rely on electronic equipment and information data for diagnosis and maintenance. Many automobile maintenance equipment manufacturers have introduced the latest special testing equipment and instruments, which have injected high-tech components into the automobile maintenance industry. With these special detectors, we can easily understand the working conditions of automobile systems and accurately judge faults, which provides strong technical support for rapid troubleshooting and puts forward higher requirements for maintenance technicians.

3. The automobile maintenance industry has entered the road of connotation development.

03, 04, 05, 06

Car ownership (ten thousand vehicles) 242 1 2742 3 180 3586

Number of maintenance enterprises (ten thousand households) 33.8 34.9 34.6 34.4

Number of employees (ten thousand) 265,438+00.6,238 236.8 438+0

4. The transportation department should strengthen the management of the automobile maintenance industry.

The Regulations of the People's Republic of China on Road Transportation promulgated by the State Council came into effect on July 1 2004. The Regulations on Motor Vehicle Maintenance and Management formulated by the Ministry of Communications according to the Regulations of the People's Republic of China on Road Transportation (Order No.7 of the Ministry of Communications in 2005) was also implemented on August 1 2005. In 2006, the Ministry of Communications also promulgated and implemented the Measures for Evaluating the Quality and Credit of Motor Vehicle Maintenance Enterprises (Trial) and the Regulations on the Management of Road Transport Employees (Order No.9 of the Ministry of Communications in 2005). The implementation of these laws and regulations has strengthened the overall management of the automobile maintenance industry, so that the majority of automobile maintenance enterprises and employees must strengthen the concept of the rule of law and abide by the law.

5. Increased the requirements and management of technical staff.

The promulgation and implementation of the Regulations of the Ministry of Communications on Motor Vehicle Maintenance Management, the Regulations on the Management of Road Transport Employees and the Outline of the Qualification Examination for Motor Vehicle Maintenance Technicians in People's Republic of China (PRC) have strengthened the management of employees, especially technicians. The opening and operation of enterprises put forward requirements for technicians. Technical leaders, quality experienced personnel, mechanics, electrical appliances, sheet metal and painting personnel must pass the national unified examination in accordance with the prescribed proportion and hold relevant certificates.

6. Strengthen the requirements for maintenance quality.

The Ministry of Communications "Regulations on the Administration of Motor Vehicle Maintenance" stipulates that motor vehicle maintenance shall implement the quality guarantee period system after completion and delivery.

The warranty period of automobile repair puts forward specific requirements for vehicle mileage or time.

Mileage and time indicators within the warranty period shall be subject to the first one.

During the quality guarantee period, if the motor vehicle cannot be used normally due to the same fault or maintenance project after two repairs, the motor vehicle maintenance operator shall be responsible for contacting other motor vehicle maintenance operators and bear the corresponding repair costs.

7. After China's entry into the World Economic and Trade Organization, it will face fierce competition after its market is fully opened.

After China's accession to the World Trade Organization, the automobile maintenance market has been fully opened, and foreign enterprises and individuals can invest in China, which can be joint ventures or sole proprietorships. Napa, USA? Blue bully? American ac delco, German Bosch, Japanese Yellow Hat and other fast repair chain brands have successively entered China. They brought capital, advanced management experience and maintenance technology to China, bringing new vitality to the automobile maintenance industry, and will also compete fiercely with China automobile maintenance enterprises.

Development trend of automobile maintenance industry in China

The Ministry of Communications stipulates in the Regulations on the Administration of Motor Vehicle Maintenance that no unit or individual may block or monopolize the motor vehicle maintenance market. Encourage motor vehicle maintenance enterprises to implement intensive, specialized and chain-like operation, and promote the rational division of labor and coordinated development of motor vehicle maintenance industry. Encourage the popularization and application of environmental protection, energy saving, non-disintegration detection and fault diagnosis technology for motor vehicle maintenance, promote the construction of industry information and network of rescue and maintenance services, improve the overall quality of motor vehicle maintenance industry, and meet social needs.

Because of its unique operating characteristics, chain operation has been paid more and more attention by motor vehicle maintenance operators and has become the development direction of motor vehicle maintenance industry. Encouraging motor vehicle maintenance enterprises to implement chain operation has become a policy of industry development at this stage.

There are many advantages to developing chain operation. Developing chain operation is conducive to developing large circulation and promoting large production; It is conducive to optimizing the structure of circulation industry, integrating and effectively utilizing existing market resources, and providing users with high quality, low price, convenient and fast services; It is conducive to improving the degree of market organization, realizing the standardization and standardization of business behavior and purifying the market environment; It is conducive to expanding the scale of operation and improving the international competitiveness of enterprises.

1、? Quick repair chain? There are inherent advantages in the business model.

Because of less investment, more market share, unified supply and guidance of spare parts and maintenance technology by the headquarters, rapid capital turnover, and access to expensive testing and diagnostic equipment, the operating cost of quick repair chain stores will inevitably be reduced, which ensures that we can adhere to the customer's position. Focus on customer service and customer satisfaction? Attract more customers and greatly reduce the investment risk.

Under the unified management of the headquarters, all branches operate in a decentralized and independent manner, with centralized and unified management and unified procurement and distribution of goods. Thanks to the maintenance technical data and technical personnel's guarantee, the source of spare parts is relatively stable and smooth, and the business volume is sufficient. In addition, unified charging standards, unified image and unified management will certainly enhance the integrity and social awareness of enterprises and enhance their market competitiveness.

2. The development modes of fast chain operation in China mainly include

Shanghai? Take the first-class automobile maintenance enterprise as the core and radiate the fast repair chain mode of at least six fast repair enterprises.

Zhejiang Province and Qingdao City? Take the province or city as the organizer, integrate the original second-class enterprises, and form a fast repair chain model with five unified models.

Beijing? CRRC garage? Chain quick repair mode formed by establishing its own subsidiary.

Bosch in Germany? Join the existing enterprise model.

Foreign automobile chain operation is successful, such as napa in the United States? Blue bully? , American ac delco, German Bosch, Japanese Yellow Hat, etc.

In a word, the automobile maintenance market in China is in a period of development and perfection, and the automobile maintenance industry is a sunrise industry with broad prospects and rapid development.