In quality management, system documents are established at several levels. What are the characteristics and differences of documents at all levels? What is the overall idea of system documentation?

First of all, the quality management system documents are established in three levels, with the following characteristics:

1, the first level is the quality manual, which is a programmatic document. ?

2. The second layer is a procedural document, which is a supporting document.

3. The third level is quality documents (including work instructions, forms, reports, etc. This is an administrative document.

Second, the difference

(A) the contents of the documents are different

1, the first level is the quality manual, which mainly answers the question of what to do. ?

2. The second level is the procedural document, which mainly answers the question of how to do it.

3. The third level is quality documents (including work instructions, forms, reports, etc. ). mainly answer the question of what execution is based on.

Different users

1, the first level is the quality manual, which is usually used by managers and "users". ?

2. The second layer is procedural documents, which are used by all departments of this institution.

3. The third level is quality documents (including work instructions, forms, reports, etc. ). mainly answer the question of what execution is based on.

(3) Different roles

1, the quality manual is not only a manifestation of the quality system, but also a procedure for the establishment and operation of the quality system.

2. Procedural documents are documents describing the quality activities and specific working procedures of various functional departments involved in the implementation of quality system requirements, and should specify the detailed rules in the quality activities and specific working procedures of various functional departments.

3. The quality document is a more detailed document for specific staff, and it is the technical basis and management document basis for implementing various process and quality control activities.

Third, the overall idea of systematic documentation

Except for the unified compilation of the quality manual, other documents are compiled by the competent process department. First, the first draft is compiled and then reviewed by the relevant business departments, which is conducive to the later implementation of the documents. In order to ensure the coordination and unification of quality system documents, a "quality system document catalogue" should be formed to avoid duplication and lack of documents.

The key to compiling quality system documents is to meet the standards of quality management system and combine with the actual situation of the company. The documents are compiled in the following order: quality manual, procedure document and operation document, and the fourth order and the second and third order documents come into effect at the same time.

References:

Baidu Encyclopedia-Quality Management System