What are the steps of catering waiter training?

The training process of catering attendants is as follows:

1. First of all, on the first day of our training, let everyone know each other, get familiar with each other and introduce themselves, and then introduce the scale and business direction of the hotel.

2. On the second day, you can talk about some polite expressions in the service and how to promote acceptable skills and some services.

3. The exercise can be carried out from the third day to the fifth day. For example, when guests come in, how do we say hello first, how to order food and how to serve food?

4. Finally, the above contents can be interspersed, and several people can act as guests sitting at the round table and make a demonstration from beginning to end.

Work content:

1, do a comprehensive pre-meal hygiene work, do a good job of hygiene in the area in charge, and ensure an elegant and clean sanitary environment.

2. Obey the arrangement of the head waiter and make all the preparations for the meal according to the working procedures and standards: change the tablecloth and set the table according to the standards; Clean the dining room tables, chairs and turntables. Prepare dinner: trays, ice buckets, ice bucket racks, thermos bottles, ashtrays, food and beverage lists, soy sauce pots and all the tableware needed to prepare wine carts and dinner.

3. After the meal, provide quality services to the guests according to the service procedures and standards: ordering, serving, wine service and checkout. Accurately understand the dishes served every day and work closely with the delivery staff.

4. Try to help the guests solve all kinds of problems in the dining process, reflect the guests' problems and complaints to the foreman when necessary, and seek solutions.

5, after the shift, and the next shift to do a good job of handover and finishing touches.

6. Quickly replenish tableware and countertops to ensure cleanliness after meals.