Express market management measures to be revised, not on the floor of the private courier cabinet to be penalized

shall not be privately signed or put express cabinet

Compared with the implementation of the "Express Market Management Measures" in 2013, the consultation draft increased a lot of content, from the original seven chapters of 52 extended to 10 chapters of 80 content, many of the provisions have been refined, the requirements are also more direct and clear, which includes the end of the courier The delivery service of the specification.

In the express end delivery service, the exposure draft in addition to re-emphasize the right of the recipient to face acceptance, but also added two new content.

First, the courier company is required to perform the agreed delivery method. The draft mentioned, operating express business enterprises and the sender agreed in advance in writing the recipient to view the contents of the specific way of the goods, operating express business enterprises should be in the express waybill in a conspicuous manner, and in the delivery of express delivery to fulfill the agreement.

Second, the draft clearly put forward not to sign or put the express cabinet. The addressee or the addressee designated collector can not accept the express delivery in person, the enterprise operating the express delivery service should be agreed with the user to express delivery service and confirmation of receipt of the express way. Express business enterprises without the consent of the user shall not confirm receipt of express mail, unauthorized delivery of express mail to the intelligent express box, express service stations and other express terminal service facilities.

In order to implement these norms, administrative penalties are also being followed up. Exposure draft mentioned, operating express business enterprises appear "without the consent of the user to confirm receipt of express mail or unauthorized use of intelligent express boxes, express service stations and other means of delivery of express mail," "not in accordance with the user agreed delivery address delivery of express mail" situation The postal administration shall order rectification, be notified and criticized, and may impose a fine of more than three thousand yuan; if the circumstances are serious, impose a fine of more than thirty thousand yuan. The person directly responsible for the postal administration shall be warned, and may impose a fine of less than one thousand yuan; the circumstances are serious, impose a fine of more than one thousand yuan three thousand yuan.

These norms or will also allow the community to debate the issue of whether the courier should be sent upstairs to the home has been finalized.

Forcing the industry to develop benign norms

The current courier field of private signing, not to obtain the consent of the user to privately put the courier cabinet and other irregularities in the operation of the criticized. In the long run, these unregulated operations affecting the user experience will certainly affect the healthy development of the express industry. Exposure draft to strengthen the specification of these issues, or will be the courier industry to bring the opportunity to improve.

Yang Daqing said, the courier terminal delivery service performance is not responsible for the widespread phenomenon, on the one hand, due to the lack of industry standards, on the other hand, the courier industry is the inertia of sloppy development. Courier privately put express cabinets have a variety of factors, one is the courier delivery personnel shortage, it is difficult to pieces of on-time delivery; two is the express end of the standardized management is insufficient, there is the phenomenon of lazy distribution; three is the courier door-to-door time and the user's home time dislocation, courier and can not contact the user. "But in either case, without the consent of the consumer private storage cabinets are ignoring the consumer's right to choose, not due diligence performance behavior." Yang Daqing believes that these problems accumulate to a certain extent, will eventually drag the entire courier industry.

Yang Daqing further said that the prevalence of such sloppy service, to a certain extent, is the basis for some companies to provide cheap service, playing low-end price war. "If the express market strictly push standardization, planning, will inevitably raise the end of the operating costs of such enterprises, increase the cost of communication of front-line personnel, the past reliance on the cheap advantage is weakened, and ultimately forced enterprises to enter a benign normative competition." Yang Daqing believes that strengthening the service specification will also accelerate the survival of the fittest among enterprises, the core competitiveness of enterprises can adapt to the transformation, the lack of core competitiveness of enterprises is bound to accelerate the differentiation out.

It is worth noting that the draft also specifically added a chapter of the "rights and interests of employees" content. 2021 July, the relevant state departments issued a "good group of couriers on the legitimate rights and interests of the protection of opinions", around the labor compensation, rest and vacation, social insurance, career development and many other aspects of the development of tasks and measures. Developing tasks and measures, initially clear the work path to do a good job of protecting the rights and interests of couriers. The consultation draft will also be added to this part of the content, once again for the legitimate rights and interests of employees to provide policy support for the protection of work.