How to be a good office secretary?

Secretary is one of the traditional occupations. Simply put, it is a person who manages documents, arranges affairs and assists department heads in their daily work. No matter in daily work, or in reception, farewell and other etiquette, there are many problems that need attention. Daily work 1, there are some things to think of in front of the leader.

Although you have to listen to the work assigned by the leader, there are some things that the secretary wants to be a good adviser to the leader in front of him. So the leader will think you are a good secretary.

2. The work assigned by the leaders should be submitted in advance.

For example, writing materials, doing research, etc. We must strive to finish the task ahead of schedule according to the requirements of the leaders. For tasks that cannot be completed as required, we must say hello to the leaders in advance, so that the leaders can make arrangements early and avoid being passive. 3. Pay attention to confidentiality.

The secretary and the staff working beside the leader know many confidential things, some of which are known earlier than others, so we must pay attention to confidentiality, and we can't talk nonsense at will to show our superiority. The secretary who leaked the secret is incompetent and will bring trouble to the leader. Don't ask what you shouldn't ask and don't say what you shouldn't say. Because of the nature of your job, the secretary will know the situation better and know the business and personal affairs of many bosses. Smart people believe that sometimes the less they know, the safer they are. When you have to know, you can only keep your mouth shut. Don't buy your information from colleagues, and don't accidentally tell your boss your colleagues' secrets.

4, responsible for leadership and communication with others.

When a leader conflicts with another leader or other people, the secretary should not add fuel to the fire in front of the leader, but should do the ideological work of the leader, let the leader calm down, communicate with others, and eliminate the contradiction for the leader as soon as possible. Others will think that the secretary's behavior is directed by his leader.

5. Give more information to leaders at ordinary times.

The leader is busy and some materials are neglected. The secretary will provide relevant materials to the leader in time, which is of reference value to his decision-making.

6. Be good at listening to the opinions of leaders

Listen carefully to the criticism or request of the leader, and don't turn against the leader because of trivial matters. If you have different opinions, you can communicate with the leaders slowly.

7. Don't say goodbye to others easily in front of the leader.

Saying goodbye to people's appearance easily will affect the leaders' views on others. If they see the wrong person, the leader will sincerely blame the secretary. Some work is best to talk to leaders only, and don't do anything to discuss right and wrong.

8. Don't make high demands on your leader.

For example, the office should be divided into houses, and the secretary already has a good house and wants another one. Such a thing will embarrass the leaders. If you can't do it, the leader will be allergic to think that you are not satisfied in the future. Even if it is done, the impact will not be good.

9, more for the masses.

Listen to the opinions and opinions of the masses on some things in order to provide them to the leaders. The secretary can reflect the demands of the masses in time, so that the leaders will not be divorced from the masses, and the masses will be extremely satisfied with the secretary's practice of reflecting the emotions of the masses.

10, to care about the life of leaders.

Often working around the leader, taking care of the leader's diet, work and rest, health, not only reflects the concern for the leader, but also reflects the feelings of colleagues.

In addition, the most important function of the secretary is to upload and issue. Because of various conditions and factors, bosses and employees often can't communicate and understand well. Sometimes a little misunderstanding will seriously affect the relationship between teams and even the operation of the company. At this time, the secretary should communicate in time, be emotional, be reasonable and make things clear. Fanning the flames at both ends is the worst thing. Greeting in etiquette is the most basic form and important link in social reception activities, and it is also an important aspect of expressing host friendship and showing politeness. Greeting, in particular, is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. A, to meet the guests should have careful deployment, should pay attention to the following items:

(a) for foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights arrived by the other party, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

(2) When the host greets the guests at the station or airport, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

(3) After receiving the guests, you should first greet "You have worked hard all the way", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a famous movie, you can send it to each other. Pay attention to the etiquette of sending business cards:

1. When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say, "Please take care of me". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"

2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table.

(4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

(5) The host should prepare accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time introduce the accommodation services and facilities to the guests, hand over the plans and schedules of activities to the guests, and hand over the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

(6) After the host sends the guest to the residence, he should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background information, customs, characteristic natural landscape, special products and prices of the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Second, the reception etiquette

Pay attention to the following points when receiving guests.

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.

(4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea. Dress: When a secretary attends a funeral or condolence activity, both men and women should wear dark clothes with white or dark shirts inside. Female secretaries should not wear lipstick and bright scarves, handkerchiefs or decorations.

In public relations occasions, the secretary's posturing should not only reflect his mental outlook, but also give consideration to respect for the other party, and should not pretend to be the host. For example, when attending someone else's wedding, the female secretary should be careful not to dress more brightly than the bride, so as not to cause the owner's displeasure.

When entering the room for public relations activities, the secretary should take off his hat, coat, raincoat, etc. , and sent to the storage room or hung up. Male secretaries are not allowed to wear hats and gloves indoors, while female secretaries' gauze gloves, hats, shawls and coats can be used as part of the dress and are allowed to wear indoors.

Generally, you can't wear black glasses indoors, even if it is a grand ceremony or welcoming ceremony held outdoors. The secretarial profession has always been a hot demand for professionals in the workplace. With the development of society and the increasing competition among enterprises, people pay more and more attention to the importance of secretarial work. The secretary is no longer the role of "serving tea and delivering water" in the eyes of everyone before, but is becoming a special assistant who participates in management in enterprises. They should not only master office skills skillfully, but also show a sense of responsibility without the boss's request, show initiative and judgment with practical actions, and make decisive decisions within the given power. This is also the reason for the rising demand for secretaries. In addition, serving different industries has different requirements for senior secretaries. For example, a law firm needs a secretary who knows relevant legal knowledge, and a business company needs good business negotiation and coordination skills, preferably with business management knowledge and financial knowledge.