What is Customer Management System _ What is Customer Management System?

1, customer relationship management (CRM) is a continuous process of constantly strengthening communication with customers, constantly understanding customer needs, and constantly improving products and services to meet customer needs.

CRM pays attention to communication with customers, and the operation of enterprises is customer-centered, rather than the traditional product or market-centered.

2.CRM software is mainly used to assist enterprise managers and salespeople to manage sales activities, manage customers, manage sales opportunities, contracts, payment returns, etc. ; Its function is to help improve sales performance, reduce the workload of sales staff and improve the effectiveness of sales work.

3. Customer relationship management products are sales management and customer management application software specially tailored for you.

Mainly used to promote SMEs to improve customer satisfaction and sales performance.

Assist sales staff to better complete daily sales activities, such as finding sales opportunities, tracking orders, signing contracts, delivery supervision and payment management; Assist the manager in in-depth management of the sales behavior of the sales staff; Improve sales efficiency, reduce behavior mistakes in the sales process, and greatly enhance the effectiveness of sales.