Demonstration scheme of property management in residential quarters

Property management of residential quarters has always been the key to building harmonious and civilized residential quarters. In order to make residents have a comfortable and clean living environment, we should make a good property management plan. The following is a "Model of Residential Property Management Scheme" compiled by me for your reference only. Welcome to read it.

Demonstration property management scheme for residential quarters (1) This scheme is specially formulated to further promote community property services in our district, improve the living environment and strive for a city that people are satisfied with.

I. Guiding ideology

According to the "Regulations on Provincial Property Management" and the "Implementation Measures for Creating a Civilized and Satisfied City in Our City", on the basis of consolidating the achievements of civilization creation, in accordance with the principle of "residents' autonomy, adapting measures to local conditions, facilitating the people and benefiting the people" and the working idea of "three firsts and three afters", the community property service work in our district will be carried out in depth. Establish and improve the community property service system in the whole region, and effectively improve residents' satisfaction with community management and services.

Second, the scope of services

Community property services should focus on the management and service of public parts of the community, and aim at improving community functions and improving management level, including the following aspects:

Public order management. Strengthen the standardized management of mobile sharing, out-of-store operation and vehicle parking within the jurisdiction.

(2) Public environmental sanitation maintenance. Do a good job in cleaning public places and roads in the residential area (outside the maintenance section), cleaning up air garbage and corridor piles, bagging domestic garbage in residential buildings and stores, and collecting services on site.

(3) Preventive measures for public safety. Assist in the management of public security within the jurisdiction, and at the same time do a good job in public security inspection within the jurisdiction.

(4) Public facilities management. Do a good job in the daily management and maintenance of public facilities such as roads between buildings, building drainage pipes, septic tanks, garbage peelers, public lighting, cultural and sports equipment, etc.

(5) Public greening maintenance. Do a good job in the area of public green space pruning, watering, fertilization, pest control, replanting and other green conservation work.

(6) others. Other property service issues that need to be coordinated and solved.

Third, the basic principles

(1) The principle of residents' autonomy. Property service is an important part of community service. It is necessary to refer to the property management regulations, fully listen to residents' opinions on the basis of residents' autonomy and government guidance, optimize and integrate resource allocation through free or low compensation services and non-profit operations, gradually straighten out and standardize the relationship between property service subjects, innovate the new mechanism of community property service, and strive to solve the most concerned, direct and realistic interests of the people.

(2) The principle of adjusting measures to local conditions. Give full play to the leading role of streets and communities in promoting community property services. According to the actual situation of each community, formulate the articles of association of community property services, including fees and services, and implement them in accordance with the articles of association, so as to continuously promote the coordinated development of community construction and property services. In different communities or between different communities and buildings in the same community, various modes can be used for classified and hierarchical management.

(3) The principle of facilitating the people and benefiting the people. It is necessary to take promoting community property services as a project of moral administration and popular support. Through the implementation of community property services, establish and improve the community city appearance and environmental sanitation maintenance system, community security system, xx personnel employment system and residents' living service system. While purifying the appearance of the city, we will strive to expand community employment, improve service levels and enhance citizens' satisfaction with the community environment.

Fourth, the task

According to the standards of courtesy establishment and the requirements of digital city management, farmers' resettlement areas and bankrupt enterprise dormitory areas in our district are included in the implementation plan of community property services. The xx communities (communities) implemented this year are: xx communities.

The working idea of verb (abbreviation of verb)

In the process of promoting residential property services, the working idea of "three first and three later" has been determined.

(1) Remediation before management. In accordance with the principle of "remediation first, then long-term management", we will carry out special remediation of psoriasis, greening facilities, ditches, fences, street lamps, floors, septic tanks, clothes racks and other facilities in communities that implement property services in advance. , and then through the implementation of property services for long-term management.

(2) Publicity before implementation. Through extensive and in-depth publicity and mobilization, we will deepen residents' understanding of residential property management, gain residents' understanding and support of residential property management, and create a good mass atmosphere for the follow-up work.

(3) Service before charging. According to the present situation that there are more laid-off workers from land-lost farmers and bankrupt enterprises in the community and their per capita income is low, the principle of "service first, charge later" and low compensation service is implemented, so that community residents can really feel the benefits brought by the implementation of property services, and then charge the necessary service fees to ensure the normal operation of property services.

Organizational leadership of intransitive verbs

Set up a leading group for community property services in the whole region.

Team leader: xx.

Deputy leader: xx.

Director of the office: xx.

Deputy director of the office: xx.

Member units: District Government Office, District Comprehensive Management Office, District Development and Reform Bureau, District Finance Bureau, District Urban Management Bureau, District Civil Affairs Bureau, District Housing and Urban-Rural Development Bureau, District Industrial and Commercial Branch, District Municipal Corporation, District Garden Company, District Environmental Sanitation Company and all sub-district offices.

Sub-district offices shall establish community property service organizations led by the director of sub-district offices.

Seven. Division of responsibilities

District government office: responsible for coordinating and solving the historical problems left over from the separation of social functions of enterprises;

District comprehensive management office: responsible for guiding and supporting the prevention and control of public security;

District Development and Reform Bureau: responsible for guiding and determining the charging standards for residential property services;

District Finance Bureau: responsible for the overall funds for residential property services;

District Urban Management Bureau: responsible for leading organization, coordination, supervision and assessment;

District civil affairs bureau: assist the poor and low-income people to find jobs;

District Housing and Urban-Rural Development Bureau: responsible for industry guidance;

District industrial and commercial sub-bureau: responsible for supporting the establishment application and qualification examination and approval of property service companies;

District municipal, garden and sanitation companies: provide guidance, support and cooperation for community professional maintenance;

Sub-district offices: organize communities to implement community property services.

Eight, method steps

(1) preparation stage.

On June 1, xx, a comprehensive survey was conducted on the resettlement communities for farmers and the dormitories for bankrupt enterprises in the whole region, and the list of communities (communities) for implementing property services was determined.

2. Organize relevant departments to hold a coordination meeting at the beginning of xx to study the implementation of property services in open residential quarters.

3. Organize the work deployment meeting at the end of 3.xx.

(2) the implementation stage.

1, xx in June, organize the residential area with property services determined this year by street as a unit, focusing on dismantling illegal buildings, improving public security and traffic conditions, transforming the external walls of old buildings, transforming fences, roads, green spaces, street lamps and water supply and drainage facilities, improving the basic conditions of the residential area, strengthening the "four small" management of hutongs, residential areas, small yards and small shops, and doing four practical things well, focusing on solving street lamps.

2. Organize a visit at the beginning of 2.xx to learn from the experience of other units.

3. At the end of 3.xx, comprehensively promote community property services.

(3) Inspection and acceptance stage.

1. Take the implementation of property services in open residential quarters as an important material for the annual performance appraisal of streets.

2. Organize relevant communities to exchange comments in xx.

3. In xx, the district urban management bureau will take the lead in organizing relevant departments to conduct acceptance. Based on whether the dirty phenomenon has been fundamentally changed, whether the city appearance and environmental sanitation have been significantly improved, whether the surrounding living environment has been significantly improved, whether the community property service model is sustainable, and whether the community residents are satisfied, all communities whose satisfaction has not reached xx% are required to make up classes, which will not be accepted, and the government incentive funds and corresponding deductions will be made.

Nine. job requirement

(A) attach great importance to and fully understand the important benefits of implementing community property services.

The implementation of community property service is the basic project to consolidate politeness achievements and build a city that people are satisfied with, and it is also a popular project to improve the management level of community cities and improve the livable and entrepreneurial environment. All streets and communities should attach great importance to it as an important starting point for improving the management level of community cities and creating civilized urban areas. It is necessary to hold a team meeting to study and deploy this work. We should unify our thinking and fully understand that developing community property services is an important measure to enhance the overall image of the city, an important way to improve the quality of life of community residents, an important means to strengthen social security and enhance people's sense of security, and a basic requirement for accelerating the construction of a city that people are satisfied with.

(two) make full preparations to lay the foundation for the full implementation of community property services.

First of all, we must make full preparations. All streets should take doing a good job in community property services and accomplishing tasks and objectives as an important task this year, clarify responsibilities and standards, overcome all fears of difficulties, give full play to subjective initiative, pay close attention to this work and achieve results. The second is to do a good job in propaganda and mobilization. It is necessary to carry out extensive publicity and strive for the recognition and participation of residents. It is necessary to widely mobilize non-governmental organizations, units, groups and community volunteers within their jurisdiction to contribute and participate in community property services, and finally realize the normalization of service and management. The third is to formulate plans and implement responsibilities. All streets should formulate feasible work implementation plans, refine work responsibilities, and implement responsibilities to specific things and people with specific requirements and quality standards.

(3) Give full support to ensure the smooth implementation of community property services.

First, personnel should be implemented. All streets and departments should specify the person responsible for this work and determine the tasks. Second, funds should be guaranteed. Each community (district) that implements the property service has a clear fund of xx million yuan, and each district and street has an arrangement of xx million yuan. District, street advance xx million yuan as start-up capital, to ensure the normal and rapid operation of the preliminary work of residential property services. After the acceptance, all the funds are in place. To mobilize the majority of community residents to participate in community property management, and consciously pay the corresponding fees, and gradually become the main source of funds for community property management. The third is to form a joint force. Efforts should be made to form a mechanism of joint management and mutual promotion, and all departments involved in various professional issues should work together and give full support.

Demonstration scheme of property management in residential quarters (II) In order to improve the property management level of the old residential quarters after comprehensive transformation in our city, consolidate the achievements of various improvement projects and improve the quality of life of the people, it is decided to implement the property management improvement project in the old residential quarters within the urban area. The following implementation scheme is specially formulated:

I. Guiding ideology

Guided by Scientific Outlook on Development, around the goal of * * building a city with a quality of life equivalent to that of a world-famous city, we should emancipate our minds and be the first. In accordance with the requirements of government-led, enterprises and citizens, we should promote the property management in old residential quarters to "expand the scope and improve the quality", build a service model of property management in residential quarters that is compatible with the economic and social development level of xx, and strive to improve the quality of life of the people.

Second, the main objectives

Overall goal: By the end of 20xx, the residential quarters (* * * about xx houses, with a construction area of about xx square meters, involving about xx households) in xx urban area (including xx district, hereinafter referred to as xx district) will basically achieve full coverage of property management. For residential quarters that are not included in the renovation of courtyards and dangerous houses, they should be transformed according to the actual situation, and gradually establish old residential quarters with "low fees, wide coverage and no dead ends".

Specific objectives: On the basis of improving the hardware facilities of old residential quarters, establish a property management mechanism and strive to achieve "eight possessions", namely, property management, public cleaning, orderly maintenance, parking management, facility maintenance, greening maintenance, road maintenance and maintenance management.

Third, the scope of implementation

Old residential quarters and sporadic houses that meet the following conditions within the scope of xx District of xx City:

Built 1.20xx years ago;

2. Complete housing standards;

3. No professional property management.

Fourth, the basic principles

1. Adhere to territorial management. In accordance with the principle of "compartmentalization, block-based and territorial management", give full play to the organizational and guiding role of territorial sub-district offices (township governments) and community neighborhood committees, and establish a long-term management mechanism according to local conditions.

2. Insist on highlighting key points. Mainly for residential quarters that have completed courtyard renovation and renovation of dilapidated houses, but have not yet implemented professional property management, the key point is to establish a long-term mechanism for daily property management in old residential quarters that have completed courtyard renovation and renovation of dilapidated houses.

3. Adhere to "soft" and "hard" construction. While improving the infrastructure of residential quarters, establish and improve the daily property management mechanism to achieve simultaneous construction and management.

4. Adhere to the combination of projects. The property management improvement project should be closely combined with the reconstruction project of dangerous houses and courtyard. The old residential quarters that implement the renovation project of dilapidated houses and the renovation project of courtyards should combine the requirements of the property management renovation project, improve the hardware facilities of the residential quarters, and make one renovation of dilapidated houses, one renovation of courtyards and one improvement of property management to avoid repeated construction affecting residents' lives.

5. Insist on the participation of the owners. It is necessary to highlight the participation of owners and residents, effectively implement the "four questions and four rights" in the project, ensure the "right to know, participate, choose and supervise" of owners and residents, and clarify the obligations and responsibilities of owners and residents in the management of the community.

Verb (abbreviation of verb) implementation steps

1. Investigation and planning stage. Before the end of 20xx, complete the establishment of institutions, the investigation of the current situation of property management in residential quarters in xx District, the formulation of relevant policies and standards, and the planning arrangements.

2. Overall promotion stage. From the month of xx to the end of xx, we will comprehensively promote the property management upgrading project in xx District, mainly aiming at the residential quarters that have carried out courtyard renovation and dilapidated house renovation, and organize the implementation according to the principle that the courtyard renovation and dilapidated house renovation are completed one by one and the property management upgrading project is promoted one by one. Among them, xx million square meters will be completed in xx, xx million square meters will be completed in xx, and XX million square meters will be completed in XX, totaling XX million square meters.

For other old residential quarters or sporadic houses that are not included in the courtyard renovation or dangerous house renovation plan, according to the financial budget and the actual situation of residential quarters, the residential quarters renovation and property management improvement projects will be implemented according to local conditions.

Improvement measures of intransitive verbs

(1) Improve the hardware configuration.

1. The residential quarters that have been included in the courtyard improvement and renovation plan of dilapidated houses should complete the hardware facilities required for property management in residential quarters in accordance with the requirements of the property management improvement project in addition to the original improvement tasks. For residential quarters that have completed courtyard renovation and dangerous building renovation projects before the introduction of this scheme, the municipal reconstruction office or the dangerous building renovation office should check for leaks and fill gaps through "looking back" and further improve the hardware configuration according to the requirements of property management improvement projects. Specific new hardware configuration tasks are as follows:

(1) Delineate the property management area. Set fences in residential quarters to form a relatively closed and independent property area; Sporadic residential and small residential areas can be combined into a property management area for management according to local conditions.

(2) Construction of special facilities. Including the installation of security doors and electronic monitors in residential units, inspection and maintenance of fire fighting facilities and equipment in residential areas.

(3) Equipped with property management rooms. Supplementary allocation of residential property management space, conditional to strive for the standard distribution according to the total construction area of 5‰, temporarily unable to allocate property management space can be temporarily taken to lease, borrow and other means of transition.

2. Not included in the courtyard renovation or reconstruction plan of residential quarters and sporadic houses, by the financial arrangements for a certain amount of money every year to implement the property management renovation project, specifically by the municipal housing reform office according to the actual situation of residential quarters, adjust measures to local conditions, selectively organize the implementation. The main contents of community transformation and hardware configuration are as follows:

(1) new configuration. The new configuration content of residential quarters included in the courtyard renovation and dangerous house renovation plan.

(2) Environmental improvement. Including road leveling, car parking space delineation, orderly bicycle shed (garage) placement, green layout, and improvement of public lighting configuration.

(3) house decoration. Including roof maintenance, facade renovation, corridor painting, pipeline sorting, dangerous building repair, etc.

(4) Reconstruction of public utility pipe network. Including the basic transformation of public utilities pipelines and facilities such as tap water, electricity and gas in the community.

(2) Establish a property management mechanism.

On the basis of improving the hardware facilities of residential quarters, according to the wishes of residents, we will introduce property service enterprises to implement professional property management or entrust community public service workstations to organize the implementation of community-based quasi-property management, and establish a long-term mechanism for property management in residential quarters.

1. Determine the management mode.

Sub-district offices (township governments) should complete residents' consultation within one month after the completion and acceptance of the hardware facilities improvement project, and determine the community management mode. Some old residential areas (or sporadic houses) have not been rectified or the hardware configuration improvement has not been completed due to special reasons, and they will be accepted after being confirmed and agreed by the local sub-district office (township government).

Take households as the unit (one independent property unit) to solicit opinions from residents, and inform residents in writing of the organizational form, service content and corresponding charging standards of specialized property management and community-based quasi-property management. Residential area 1/2 households or more choose to adopt professional property management, and the subdistrict office (township government) shall entrust the community neighborhood committee to organize residents in residential areas to hold the owners' meeting, and set up the owners' committee within two months to guide the owners' committee to select property service enterprises through the owners' meeting; In communities with less than 1/2 residents who choose professional property management, quasi-community property management mode will be adopted, and community public service workstations will be entrusted by sub-district offices (township governments) to organize the establishment of daily property management mechanism within two months.

2. Implement property management.

(1) Quasi-property management based on community. Quasi-community property management is organized and implemented by community public service workstations. You can hire cleaning, order maintenance and other staff to be responsible for the daily management of the community, you can also entrust the property service company to be responsible for the management, or organize residents to manage themselves to provide basic services for the residents of the community, including cleaning public areas, maintaining public order, maintaining parking order, maintaining public facilities, maintaining residential roads, and maintaining the parts used by houses. The operating income of community public parking lot and property management house is collected by community public service workstation as the property management fund of the community to make up for the lack of funds for community management.

(2) Specialized property management. Professional property management is organized and implemented by professional property service enterprises. The owners' committee selects professional property service enterprises to enter the community for professional property management through the owners' meeting, and both parties sign a property service contract. The hired property enterprise shall provide professional property management services in accordance with the regulations on property management and the provisions of the property service contract, and collect property service fees from residents in accordance with the contract.

Seven. monetary policy

1. If the hardware configuration project is included in the implementation of the court reconstruction project, the cost of the hardware configuration project will be included in the special fund for the courtyard improvement and reconstruction project.

2. If the hardware configuration project is included in the implementation of the property management improvement project, the cost of the hardware configuration project shall be included in the special fund for the property improvement project. The ways of capital commitment are as follows:

(1) Contents involved in environmental remediation, such as road leveling, renovation of rain and sewage pipelines, water intake, setting of lighting and leisure facilities, renovation of sanitation facilities, greening renovation, etc. , included in the scope of project bidding, and the civil engineering cost of the power "up-to-down" project shall be settled by the municipal and district finance according to the final accounts of the project 1: 1.

(2) The renovation cost of public parts of houses such as flat slopes, facades and corridors involved in house renovation shall be borne by the property right unit according to the principle of "who owns who owns"; If it is really difficult to undertake the project, the property right unit shall apply to the district government, and after being audited by the district government and approved by the municipal housing reform office, the municipal and district finance shall settle it according to the final accounts of the project 1: 1.

The cost of housing renovation for directly managed public houses, renovated houses and units without property rights shall be settled by the municipal and district finance according to the final accounts of the project 1: 1.

(3) The cost of "replacing weak pole lines from top to bottom" and sorting poles in sequence shall be borne by each property right unit according to the principle of "who holds the child"; "Top-down replacement of power poles" power matching fees and one meter per household renovation funds shall be borne by the Municipal Electric Power Bureau; The cost of pipeline gas construction (renovation) shall be borne by the Municipal Gas Group; The renovation cost of tap water for one household and one meter shall be borne by the Municipal Water Industry Group in addition to the relevant expenses that residents are required to pay according to regulations.

(4) In principle, the property management improvement project is exempt from the expenses such as greening compensation, occupation of roads and excavation, and relocation of comprehensive pipelines caused by municipal projects. The project implementation unit must, according to the requirements of relevant departments, do a good job in greening restoration and pavement repair in accordance with relevant standards.

3. After the establishment of a long-term mechanism for the daily management of residential quarters, the funds needed for the relief and subsidy of the property service fees of the needy people and the post subsidy of the property management personnel of community public service workstations shall be solved by the municipal and district finance according to 1: 1.

Eight. safeguard measure

1. Establish a working mechanism. The establishment of the city property management improvement project leading group, responsible for the organization and leadership of the improvement project. The leading group consists of an office (located in the Municipal Housing Authority), which is responsible for the organization, supervision and policy formulation of the property management improvement project. District governments and their sub-district offices (township governments) shall establish corresponding organizations to be responsible for the specific implementation of property management improvement projects within their respective jurisdictions and coordinate related matters. Construction, planning, housing management, civil affairs, public security, urban management, urban management and law enforcement, transportation, greening, environmental protection, price, industry and commerce, quality supervision, fire control and other departments at all levels shall, according to their respective functions and duties, carry out the relevant work of property management in residential quarters.

2. Implement financial guarantee. Special funds for property management improvement are included in the fiscal year budget, and the specific provisions for use shall be formulated separately. Finance at all levels should ensure the matching implementation of funds and implement the whole process of follow-up audit. Strengthen the management of the use of funds, and use the audit results as the basis for final accounts.

3. Increase support. If the residential area implements "quasi-property management", the original financial subsidies and preferential policies such as greening and municipal administration will remain unchanged, and the post subsidies for service personnel will be set according to the regional scale of community quasi-property management; Establish property management and improve the evaluation mechanism, and reward outstanding units (individuals); If people with difficulties in residential areas are really unable to pay property service fees, they will be reduced or exempted after publicity by local communities without objection; Water, electricity, sanitation and other public utilities professional units entrust the management unit to collect fees uniformly, and should strictly implement the charging standards approved by the price department and pay the special entrustment fee of the management unit. Community public service workstations uniformly entrust property service enterprises to provide community quasi-property management, and subsidies and preferential policies remain unchanged.

4. Strengthen assessment and supervision. The property management upgrading project shall establish a four-level linkage mechanism among cities, districts, streets (townships) and communities in accordance with the principles of urban linkage, district-based and territorial management. The municipal government signed a target responsibility letter with the relevant units of all districts and cities, and implemented the annual target assessment. Specific assessment methods shall be formulated separately.

5. Strengthen the guidance of public opinion. All relevant departments should strengthen the publicity of property management improvement projects, guide the masses to understand the basic contents of property management, understand the basic rules and standards for the operation of the property management industry, and cooperate with the work of residential property management.