Sharing Sales Experiences and Tips

Sharing Sales Experiences and Tips

Sharing Sales Experiences and Tips, a person with verbal charisma is simply unimaginable for customers. A great salesperson is someone who knows how to incorporate the art of language into merchandising, and the following sales experiences and tips are shared.

Share sales experience and skills 1

Sales and customer communication methods, a large number of customer data,

Customer data for sales is the most important, looking for customer data the fastest and most effective way is to use the search for customers through the - Customer Search management software, each time you use *** to log in to your account and password can be used;

Sokotong enterprise version of the search out of customer information by region and industry classification and management, thus helping managers more comprehensive and more convenient management of customer information and salesmen and customers to follow up on the information; cell phone is very convenient, as long as there is a network can be anytime, anywhere, to find out the needed The mobile version is very convenient, as long as there is a network, you can always find the required customer information, for sales staff is very helpful.

sales and customer communication methods, always keep modest,

In the process of contact with customers, always keep modest and cautious is a salesperson must do. Speaking must always pay attention to prevent saying the wrong thing, say more about the advantages of the customer, do not talk about their shortcomings, in exchange for customer trust. Treat customers with sincerity, sincere relative, modest and cautious, so as to obtain their trust.

Sales and customer communication methods, lift the customer,

When you meet the customer, you can take the courtesy of lifting him up, so that he has a feeling that he was originally ****. Try to find the customer likeable, try to get used to everything about him, no matter what, **** can not have any prejudice or resentment towards him, otherwise you will be more unpopular.

Sales and customer communication methods four, give customers a good impression,

Whether it is the first time to meet, or have already met, meet the customer, the sales staff must pay attention to their own image, dress, demeanor, talk, manners, etc., in order to give the customer a good impression of the customer will not feel that the two sides of the difference is too great, the customer will not feel that the two sides are too different, the customer will not feel that the two sides are too different. Break through the first pass, for further communication, talk to lay a good foundation.

1, new customer development, to be calm.

New customers due to the first cooperation, there is a lack of in-depth understanding, the degree of mutual trust is relatively not enough, vigorously grasp is not appropriate. Because of the lack of comparison, if the beginning is a greater effort to follow, he may also form habitual dependence. Take the payment settlement method as an example: if we start to insist on the first payment, or cash on delivery, customers will be accustomed to this way to cooperate with us, to reduce the pressure of our capital turnover and the risk of cash back.

Occasionally, under special circumstances, after requesting permission to pay on delivery, or delay payment for a few days, he feels that you have done him a great favor and is grateful. However, if you start to relax to the end of the batch, or the end of the month, you are busy to call the money, obviously you have been very lenient, but he *** will not be grateful to you, but will only blame you, because you make him hate - always call him for money.

2, the maintenance of old customers depending on the situation.

Experienced old business know that the customer relationship is too familiar, and sometimes it is not easy to deal with, because he sees you as a friend, what the size of things are looking for you. How to do it? Conventional affairs, can help to try to help him, or how to deserve to be called friends; non-conventional affairs, sometimes you have to learn to play Taiji, to the upper push a push, not any customer requirements should be implemented and meet him.

On the really reasonable and necessary things, you certainly do not want to be afraid of trouble, to try to fight for his policies and conditions; beyond the conventional affairs, that have exceeded your authority, appropriate increase in force is appropriate, otherwise it is likely to affect the customer's confidence in you, will also affect the cooperation.

3, the development of potential old customers.

Must be locked. Because the old customers we have long established a good basis for cooperation, as long as he has the potential, we must find ways to further expand or deepen cooperation. According to the principle of marketing, the development of new customers is 8 times more difficult to dig old customers. Therefore, to expand, that is, to prompt him in the original cooperation program on the basis of the increase in our other products or new products; deepen, that is, has been the cooperation of the project to increase the investment in manpower and material resources, to the sales up to the market share to improve the brand awareness, reputation enhancement.

Of course, this is not a unilateral customer, so we must also look at the market, choose a good customer, increase support. For good customers, is to be strong medicine, in order to see immediate results, and play a role in establishing a model market and build outstanding customer example!

Tips for communicating with strangers

Doing direct sales, communication is a must, to do a good job in direct sales, communication is very important, especially with strangers, must give them a good impression, to gain trust, and then lead to sales. Below I have organized the direct sales and strangers communication skills, for your reading reference.

1, direct sales and strangers communication methods of smile,

Smile is a kind of facial expression that makes each other feel happy, it can shorten the psychological distance between people, for in-depth communication and interaction to create a warm and harmonious atmosphere. Therefore, some people compare the smile to the lubricant of interpersonal communication. The world's greatest salesman Joe Girard also said: "When you laugh, the whole world is laughing. No one cares about you with a bitter face." So be sure to maintain a natural and generous, sincere and friendly smile when direct sellers and customers meet for the first time.

2, direct sales and strangers communication methods of shaking hands,

The modern handshake has a wide range of meanings: to express friendship, goodwill, socializing, pleasantries, and farewells, as well as used to express gratitude, congratulations, condolences, comfort and so on.

"Gathering and dispersing sorrow and happiness are all shaking hands, at this time no sound is better than sound." Because the handshake is widely used in society, so the handshake gesture is also very delicate, first, one-handed. After the introduction, mutual greetings at the same time, the two sides naturally extend the right hand, keep a step away from each other, the palm of the hand forward, the thumb and the palm of the hand apart, the rest of the four fingers naturally and slightly inwardly bent. At this time, the left hand on the outside of the thigh naturally down, to show concentration.

Second, two-handed style. In the right hand with the right hand hold each other tightly at the same time, the left hand plus hold each other's back of the hand or forearm or shoulder. This way of expressing warmth and sincerity, honesty and reliability.

Some things should be noted when shaking hands with customers. Than the order of handshake: is the old first reach out; Ms. first reach out; superiors first reach out; and in the handshake, do not shake hands on one side of the side of the look around; can not sit and shake hands with people; handshake can not use handkerchiefs to wipe their hands; can not wear gloves to shake hands with people; can not shake hands with people immediately after the back of the etiquette of the general knowledge is also a direct seller needs to master.

3, direct sales and strangers communication methods of greeting,

direct sellers and customers meet for the first time, each other's cordial greetings can quickly close the distance between each other. In the greeting time there is a particularly important is also a lot of direct sales friends easy to ignore the link that is to be sure to call each other's name or address.

Because in the process of interpersonal communication there is a saying that "the most beautiful sound in the world is to hear their own name out of the mouth of others.

Usually can call each other's names, will make each other feel friendly, harmonious; on the contrary, the other side will produce a sense of alienation, a sense of strangeness, and thus increase the gap between the two sides.

A leader in the exchange of strangers, but also attaches great importance to the name of the other side, each encounter with rare words to carefully check whether to read the wrong, and even ask the other side of the name of the 'origin, meaning, etc., it is for these details of the importance of the process of interpersonal communication, so that he is always at ease.

Sales communication skills

In the conversation, speaking skills are quite important. People often find that the same conversation. In different ways, tone and order of expression, its effect is very different. A person who is afraid to speak.

1, do not arbitrarily interrupt other people's speech,

Previously mentioned, communication with people remember to be polite. When others are talking, interrupting them at will is the most impolite and disrespectful behavior. So no matter how uninteresting the words of the other side, not to your liking, you should wait until the end of his speech to speak, do not interrupt each other.

2, good at responding to each other,

The other party to speak with you, the exchange of ideas, and inevitably want to be able to get your response, rather than your listening and wishy-washy, then you need to learn to respond to each other. For each other's suffering, worry, you should show understanding and comfort; for each other's success and joy, you can express your congratulations.

3, avoid preconceived notions,

Communication with people should be things not people, no matter how the other person's character, personality, you should be excluded from these conditions, to the objective attitude to talk, do not preconceived notions, so as to affect the communication.

4, avoid being unforgiving,

In the process of communication, the two sides may be due to a matter of paradox, and ultimately the reasonable party should treat each other with a calm and friendly mindset, rather than being unforgiving or cynical, which is very annoying behavior.

8. Interactive repetition,

Interactive repetition is an interactive way of communicating with other people***, and it is appropriate to repeat the other person's speech in a declarative or questioning tone, which shows that you have listened to the other person's speech, which is a manifestation of the importance of the other person and respect.

Whether you are good at communicating, or not good at communicating, I believe that today's eight communication with people to speak skills can make you have a new understanding of communication and speaking skills, benefit.

Sharing sales experience and skills 2

Sales skills a, casting their favor, more praise customers, in the customer's hesitation, guide each other to make a decision, the sales staff to have a mouthful of good communication eloquence, for the words of the customer, the sales staff to be polite, these are necessary to do, and there are more to learn the guide to the sales skills and tactics in order to stand out in the crowd of salespeople inside.

Sales skills two, to learn to take the initiative to ask. When customers stay in front of the counter, when customers touch the goods or discuss with other customers discussing the goods, when customers come to the counter, are salesmen to ask customers a good time, the language must be civilized, polite, sincere, cordial, with the appropriate address to say good first sentence, such as: Miss, Mr., what do you need, politely with the language, into the initiative.

Salesmanship III, to be familiar with their own products, know which products they sell, the function is to explain, this is the most basic, the sales staff only understand these, in order to answer the customer's questions from the time of goodwill, so that the initial contact as a product sales staff should have sales skills and tactics.

Sales Technique 4, and customer greeting is also a sales technique, this greeting to play a natural, so that customers feel friendly and natural, in order to better sales to go on, finished product sales techniques and tactics to understand the potential customer information, the customer's age, gender, occupation and other characteristics to flexibly decide to ask the content of the question.

Sales Techniques V. Confirmation of customer issues, and repeat the answer to customer questions, salespeople to do is to repeat the words they hear, this is called the first to follow, to understand and follow the part of the mutual agreement from the customer and their own, this is the final deal of the channel, because it can be done to understand the sales staff of the customer whether the sales staff to know the benefits of sales staff of the product, which is for the sales staff to lead the customer to the final success of the foundation. This is the foundation for the salesperson to lead the customer to the final success.

Share sales experience and skills 3

First, concentrate on doing a good job

When you first start working, first concentrate on doing a good job, focus on a single point of breakthrough. For example, just entered a company, no customer accumulation, you can use 10 days or even longer, think of all the ways to first improve the number of customer leads. As for other things, such as coworker relationship maintenance, you can postpone a period of time to solve it.

Second, the full fight for a variety of resources

The new sales staff should understand that the work of sales is not to fight alone, but to learn to fully fight for a variety of resources. The first thing we have to fight for is the support of the management. Management can provide strong support in all aspects of pricing strategy.

Some people think that frequent disputes with the leadership will make the leadership feel that they are powerless? The truth is that the success of salespeople is also the success of management, and they are willing to help. Of course, before you ask for help, you have to sort things out rather than push them onto the leader, which is an essential quality of asking for help.

In addition to management, other departments are important resources to enlist.

So just by entering a company, you can quickly learn how many departments there are. Which of those departments can provide which support for sales efforts.

Third, do what sales should do

Many new salespeople are always responsive to important customers and personally handle and follow up on all their requests, believing that they are responsible for them.

The truth is, this is a very unprofessional approach. First of all, it's not professional for you to do anything other than sell. Once you handle it poorly, it will leave a bad impression on the customer; secondly, you are a salesman, not an engineer or a customer service person. Trying to close the sale is your most important job duty, so don't pay attention to it. All salespeople should remember this.

Fourth, take 80% of the energy to serve key customers

Many new salespeople are tired all day, but they get nothing. The main reason is that there is no difference between key customers.

Energy is limited, so learn to drop ineffective customers and use 80% of your energy to serve key customers. Serving these clients well also leads to high quality referrals, and your sales performance will certainly not be bad. How to distinguish a key client? It must be the company's target customers, which can usually be measured by the following criteria:

V. Respect the power of giving

Many new salespeople are eager to know when they can become a gold salesperson. It's really quite simple.

Ask yourself every morning.

If you know it well, do your best to achieve your goal 100% of the time. As long as you reach your goal every day, your ability will definitely improve, your number of clients will definitely increase, your turnover will definitely increase, and you will naturally get closer to success.

Some salespeople say in the morning that they are going to visit 8 clients, but only visit 6 clients, so they are tired and annoyed, and go back to the company, postponing the day's tasks to the next day. Or have decided to visit customers the next day. In the evening, there's not even a customer appointment, so they clock out.

If you have this behavior and take it seriously, you should pay special attention to it. Chronic lack of performance and these little things are often done poorly. If you want to be a gold medal salesperson, the core approach is simple: achieve your goals every day, have fixed results every day, and progress naturally.

Some people say, but I can't really get things done. If you can't get the job done, you can't do it. If you can't do it, make up for it. If the work plan ability is bad, make up for the work plan ability; if the goal decomposition ability is bad, make up for the goal decomposition ability. By improving these particular abilities one after the other, performance will naturally be good.

Six, do not have speculative psychology

The new sales people are easy to speculate. They are eager to make enemies and always want to know if there is any technique to sign a big order quickly without getting up early and making a lot of phone calls.

As a result, new salespeople often learn blindly. When he sees someone else delivering a book and ends up signing the order, he delivers a book to the customer too; when he hears that other people are playing golf with their customers, he goes golfing too.

In fact, no successful sales strategy can be achieved without long-term practice. If there are not enough visits, there is no accumulation. If there is no accumulation, it is absolutely impossible to reach a signing. New sales people do not accumulate, blindly learning skills, easy to go astray. If you are an experienced salesperson, remember to share your experience with new people and share the strategy behind it. Do not overemphasize skills so that newcomers are not led astray.