Failure case of opening rotating hot pot

There are many cases of failure in opening a revolving hot pot. For example, the cup was drunk by customers as chrysanthemum tea. 250 yuan's bill is as follows:

1, the hand cup is drunk by customers as chrysanthemum tea.

In a restaurant, a table of guests is eating. After serving the guests with prawns, the front desk attendant brought them a cup of hand washing as usual. The waiter didn't tell the guest the purpose of the water, just said, "Please enjoy yourself, sir" and left.

A guest saw several chrysanthemums floating on the water and thought it was chrysanthemum tea, so he drank it in one gulp.

When the guest was explaining to the guest, he was heard by the waiter who was serving food. The waiter couldn't help laughing, which made the guests blush.

Comments: The waiter failed to explain the purpose of the water cup when serving, which was a dereliction of duty. Secondly, don't laugh when customers joke and make them lose face. If I were a customer, I would lose face here and be laughed at by the waiter. Will I come again next time?

In service, we must keep in mind to protect the customer's face.

2. Two hundred and fifty bills

Several guests are dining in the restaurant. When checking out, the waiter at the service desk came to the table with the bill and simply said to the guest, "Sir, 250." The guest was very unhappy when he heard this sentence, so he reminded the waiter, "Is there a mistake?" The waiter took a quick look and said to the guest, "Yes, it's 250." This made the guest very angry and complained to the restaurant manager.

Comments: Some places are taboo about numbers. For example, Cantonese people like 6 or 8 o'clock but don't like 4 o'clock, and Shanghainese don't like 13 o'clock. When the waiter saw that the bill was 250 yuan, he said that 250 was fine, but 250 was still a curse.

The customer clearly reminded the waiter whether the calculation was wrong. The waiter should put it another way: "Sir, I spent 250 yuan today." Sometimes saving trouble will lead to unnecessary disputes.

Step 3 redo the thick soup

In the western restaurant of an upscale hotel, a guest is entertaining a friend. The guest tasted the thick soup when it was served. I told the waiter that I was an expert in western food, and I could taste that the soup was wrong and not hot, so I asked to redo it.

The waiter apologized to the guest and took the soup back to the kitchen. After a while, the soup came up again, and the chef followed.

When the guest was satisfied with the redone soup, the chef suddenly said, "To tell you the truth, this is the soup you just tasted, but it is a little hot." It can be seen that you don't understand western food at all, and you are a complete layman! "The guest was furious.

Comments: It may be a bit exaggerated for customers to boast that they are experts. Both the waiter and the chef know that the other is a layman and should not say it directly to his face. The customer asked for the soup to be redone. If there is something wrong with the food, you can explain it directly. Since you take it back and do it again, you should let it go. Although the chef's practice was Japanese, he offended a room full of guests. The reputation of the restaurant has also deteriorated.

4. Hands-free service

There are two guests dining in a luxury restaurant in the international airport of a big city. Seeing the mess in the restaurant, it took a long time for the waiter to come and clean it up slowly. When the guest asked her what she wanted to drink, the waiter reported seven or eight kinds at once, and there was no time to listen.

Then the guests saw the waiter chatting, but no one asked them what service they needed.

The guest waited for half an hour before asking the waiter why no one served him. Unexpectedly, the waiter said, "Why don't you raise your hand? How do we know you need service without raising your hand? " Guests can only complain angrily and leave.

Comments: Which is more popular, active serve or passive serve? No one can serve until the customer orders, or a high-end restaurant! I believe that none of the guests are satisfied with such service. But also confidently said, if you don't raise your hand, how do you know that you want to serve and there will be repeat customers?

5. A cup of soup and a big bowl of soup

Several guests from Guangdong went to a hotel in another city for dinner. After the guest took the menu, he found that the pricing unit of soup was "cup". Guangzhou people like to drink soup, so they asked the waiter to change a big bowl of soup. The waiter replied, "No, it is stipulated to sell a cup here." As it happens, the manager here was known by the guests, so he changed a big bowl of soup. However, the guest rudely criticized: "If you are an unknown guest, can you also serve a big bowl of soup?"

Comments: Try to meet the requirements of customers' joint efforts, not inflexible. A cup of soup is sold, and a big bowl of soup is also sold. The waiter can be flexible if the customer needs it. If the price is not good, you can ask the head waiter or the kitchen. Finally, the manager came to solve the problem and offended the customer. Why bother?