Are all sales calls really made through repeaters?

"Dear lady, do you need to buy a house? Dear sir, do you need to invest? Beauty, do you need to buy insurance handsome guys and swim and exercise? " How will you react to such a sales call?

Many people don't like telemarketing, especially those who sell insurance. How do insurance salesmen sell insurance? He must convince you in a short time that the earth is too dangerous! However, in the telemarketing industry, I have to say this. Therefore, many people are biased against telemarketers. In fact, the person answering the phone is already very tired of telemarketing, and for the telemarketing industry, there will only be more troubles. How to save costs is the biggest problem before us. The conversion rate of telemarketing is low. Even if 100 calls are made, only 1 person may need the corresponding service.

Therefore, rational sales strategy is not a waste of time to convince people who have no consumer demand to generate demand in a short time, but to find customers who really need it in a faster and more efficient way. At this point, people's efficiency is far less than that of machines. As a result, artificial intelligence call robots came into being. The essence of the talking robot is a repeater, and the implementation technology is very simple-playing the recording according to the keywords. Its main technology includes the following two points: speech recognition function. According to reports, in a normal environment, speech recognition can achieve a recognition rate of 98% with a delay of 0.2 seconds, but voice calls will compress the sound quality, and the average response time of the call robot is about 1 second.

The voice of the robot is completed by the voice actor, and the essence of the voice lies in modal particles. Therefore, when recording, the voice actor will deliberately add various modal particles to make the effect more natural. The above is the technical foundation, and the targeted words are the soul of the robot. Paper clip sales speech. The working logic of the talking robot depends on the sales speech. Generally, the main story will be divided into four stages: prologue, business introduction, invitation and conclusion. The opening remarks need to introduce your business clearly and concisely. Every time a recording is played, the robot will judge the state of the other party according to the key words, which are divided into four types: affirmative, negative, unknown and special. Four different States will produce different branches, and both affirmation and uncertainty will enter the next stage.

If the opening remarks and business introduction are successfully completed, enter the invitation stage and let the real person follow up further. Negative will enter the recovery process, and negative again will take the initiative to hang up. Other keywords will trigger the preset knowledge base recording and enter the subplots. Some keywords will also lead to multiple rounds of dialogue.

For such a set of sales words, the creator can continue to "debug" your artificial intelligence, find problems, and constantly update. At present, the vast majority of human telephone sales are gradually replaced by robots, so don't have any illusions about the lady at the other end of the phone. The other party is probably just a repeater.

Of course, in some cases, intelligence may not completely overcome labor, and some sales skills may not be realized by AI for a while, because it is too difficult to grasp the proportion and duration. Researchers at Cambridge University analyzed the prospects of 365 occupations in the era of artificial intelligence. Among them, the "replacement rate" of telemarketers ranks first, and the possibility of giving way to machines manually is as high as 99%.

Some people say that even without the appearance of robots, this monotonous, repetitive, annoying and inefficient work will die out sooner or later. However, with the emergence of low-cost telemarketers such as robots, does it mean that the probability of receiving sales calls has increased?