A woman in Shanghai was threatened with takeout when she gave a bad review. Is it just a bad review that made him do such a thing?

The delivery staff will receive professional training before taking up their posts. They know that customers are their parents and their salary is related to them. It's too late to be an ancestor's grovel. If this takeaway is not desperate, there is no way, how can it be so rude?

First of all, from an objective point of view, it is definitely wrong for a takeaway to threaten customers. The reason for giving bad reviews is that there must be something that makes the woman dissatisfied. This is a mistake in work, even if there are all kinds of grievances. However, when we try to look at it from the perspective of takeaway, it may be more than just a bad review for him. Maybe his bonus will be gone this month, maybe he can't pay the rent this month, or he really suffers from lack of money, his parents are seriously ill and his children pay the tuition. His essence is actually a very kind and hard-working person, but this bad review is like the last straw that crushed the camel, making him completely hysterical and angry and ferocious.

It is consumers' freedom to give praise or bad reviews, but can we maintain some rationality when exercising our rights? For example, the delivery is late for a long time and the food is spilled. While we were angry, we tried to listen to the explanation of the takeaway. In fact, many times, they are more eager to deliver on time and completely than consumers. After all, we only eat one meal, but they earn hard-earned money. Put yourself in others' shoes. If the leader asks you to send a document, but the car breaks down halfway, you send it in heavy rain, but the leader can't see your hard work at all, but accuses you of getting the document wet. At this moment, how wronged?

Finally, I also want to give some suggestions to the major take-away platforms, comprehensively strengthen the quality and service requirements of distribution personnel, and resolutely put an end to the recurrence of such incidents. In addition, foreign salespeople should also adopt humanized management, reward and punishment should be moderate, and don't let them work under the great pressure of being detained every day. Only in this way can we ensure the safety of distribution personnel and better serve customers.