How to innovate postal service quality

How to innovate the quality of postal service;

Post established a mail search mechanism, improved the claim mechanism of parcel express service, optimized the process, and realized the closed-loop management of the whole process of mail inquiry, complaint, compensation negotiation, approval and compensation payment, so as to ensure the quick payment in place and comprehensively improve the customer's postal experience.

First of all, strengthen business training and job training in rules, regulations and knowledge, and strive to improve the professional quality and compliance awareness of front-line personnel; Secondly, strictly implement the production operation norms, strengthen supervision and inspection, find problems, and rectify them at the first time; Thirdly, explore and innovate, solidly promote special activities such as quality improvement, rectify outstanding links and problems, promote customer service upgrade, and ensure that customers' postal experience will reach a new level.