Restaurant how to increase repeat business

The importance of repeat business for a restaurant cannot be overstated. A repeat customer can not only bring lasting profits to the restaurant, but also play the effect of fission. A good restaurant at least half of the revenue from "repeat customers", but ......

Wanting to have high-quality "repeat customers" is not an easy thing. According to my practice for many years as well as some successful restaurant owners to provide the experience, there are a few ways:

1, never let the customer feel disappointed

A restaurant will certainly advertise, activities, but some restaurants in order to attract customers, not hesitate to exaggerate, and even purely "hanging sheep's head to sell dog meat! "

2, always for the sake of the customer

Restaurant operators should first stand in the position of consumers to consider a number of issues, such as how the quality of food, whether the price is reasonable, how many portions. At any time to consider the needs of customers, not only customer satisfaction, the restaurant also has a great profit, repeat customers naturally cultivated.

3, treat customers equally

Now in many brick-and-mortar consumption: as long as you consume more, the boss of you must be groveling, (you certainly have had this feeling), on the contrary, if you consume dozens of dollars, the boss of ignore, and even cynical about you. Customers ......

No rich or poor, position high and low points, all into the store to consume are "God", no matter how much other people consume, please treat the same, only then the customer will give you the most fair evaluation!

4, integrity management, honesty with customers

We now have two words in the socialist core values called integrity. So if you want to have a long business, repeat customers increase, integrity management is a topic that can not be bypassed. If you have deceived a customer once, as long as it feels ......

was fooled, and will certainly avoid it in the future, so business must be honest and trustworthy, or the result is to eat their own bitter fruit.

5, more emotional cards

The catering industry's most classic phrase called "mother's taste", in fact, is a kind of emotional cards. Whether it is to make customers homesick, homesickness, or customers birthday to send a greeting or a birthday song, for customers is not only a surprise, but also touch the softest side of its heart. Let ......

Restaurant customers are no longer a simple transaction between you buy me to sell the relationship, but to become a real "friend", such a friend to the restaurant to bring the benefits are self-evident.

6, make good use of the influence, remind customers not to miss

In the Internet is not so developed, the restaurant can only "wait for the rabbit", waiting for customers to consume. But now it is completely different, you can use network marketing to "attract traffic", such as ......

Friends circle, the United States, Dianping and other cell phone clients, the restaurant's various coupons, membership days, and other altruistic conditions, through the above way to tell the customers, and indicate to what time it ends, there will be no such offers in the future. To let ......

Customers have a sense of urgency, feeling that missing out is a loss, such as seasonal dishes, is not after a certain season will not be available.

The above six points hope that your restaurant guests repeat consumption has some inspiration.