Telephone customer service system software (robot dialing software)

Telephone customer service system software

English first online customer service system, acaso online customer service system, New Oriental online customer service system, first-line customer service system and Wall Street online customer service system are all online customer service systems with good reputation.

1, ef customer service system:

EF is a private enterprise, with 16 subsidiaries and non-profit organizations, providing various educational courses, including language learning, study abroad and degree courses, as well as cultural exchange. EF's customer service system covers more than 50 countries around the world, with more than 40,000 employees and more than 6,543,800 students. 1994 entered the China market and developed rapidly, with more than 100 English customer service agencies in China.

2.acaso customer service system:

Online teaching is mainly conducted through the Internet, focusing on online English training services for foreign teachers 1 to 1. All the foreign teachers in acaso come from Britain, the United States, Australia, the Philippines and other countries whose mother tongue or official language is English.

Acaso's curriculum system follows the efficient and practical learning concept, covers the needs of different English learners, and carefully sets up many curriculum systems such as children's English, overseas exams, business English and so on. Through the real online one-on-one customer service teaching and training for foreign teachers, students can quickly improve their English learning effect in a short and efficient learning atmosphere in the 25+N circulating immersion classroom.

3. New Oriental Customer Service System:

In many people's impression, New Oriental's customer service system is for offline teaching, but it is not. New Oriental also has its own online education platform, just as an aid. Like offline courses, New Oriental Online mainly focuses on exam English and K 12 customer service training, but the teaching staff is a little worse than offline courses.

4. Front-line customer service system:

The first-line customer service system is mainly engaged in telephone customer service, and the teaching method is telephone call class. This depends on the personal acceptance and actual situation, whether it is acceptable to take classes by telephone.

The specific business mainly includes adult English quality education, teenagers' English application education, English online learning and enterprise group English training. After years of hard work, Midland English has now developed into a national large-scale education group integrating research and development and teaching. Midland English has many teaching centers all over the country. There is online training in class and offline teaching.

5. Wall Street Customer Service System:

The Wall Street Customer Service System was founded by Dr. Li Wenhao on 1972. Is a customer service system training institution focusing on training adult English, headquartered in Baltimore, Maryland, USA. Wall Street English has more than 400 centers in 28 countries and regions around the world, helping more than 2 million students around the world successfully improve their customer service practice ability.

Robot dialing software

There is mobile phone software, which can automatically call when making a phone call. Using the robot phone software is very simple. Just download and install it on your mobile phone. Then start the corresponding function according to the software prompt to use. Answer incoming calls automatically: Robot phone software can answer incoming calls automatically.

Electronic pin calling system

The outbound call system has various functions and can basically meet the needs of enterprise business development. Its functions include outbound tasks, work order creation, data authority management, service summary, satisfaction, IVR information interactive verification and so on.

Firstly, the function of outbound call system is introduced.

1, call out the task

Outbound data can be imported with one click, and administrators can create, edit and delete outbound tasks independently. When an outbound call is initiated, the outbound number can be assigned to the designated agent.

2. Work order creation

For customer problems that cannot be solved, customer service can directly create a problem work order on the pop-up page, transfer it to VIP customer service or coordinate the internal resources of the enterprise for collaborative processing, and the work order trigger can be selected from timing trigger or conditional flow trigger.

3, data rights management

Customize the organizational structure of the sales group, and different identities automatically give different permissions to the outgoing tasks and data, so as to realize the separation and unified management of task data and ensure the clear division of labor and operation of the organization's business.

4. Service summary

Customer service personnel can summarize each incoming call as needed, including the business, business type and processing status of incoming call consultation, and the fields of service summary can be customized.

Step 5 be satisfied

After the user calls the customer service, the system will automatically prompt to evaluate the service quality, such as satisfaction and dissatisfaction. You can check the satisfaction of the call record according to the seat size.

6. Interactive verification of IVR information

In IVR navigation, information verification through key input is supported.

Customer management system

Customer relationship management is a continuous process of constantly strengthening communication with customers, constantly understanding customer needs and constantly improving products and services to meet customer needs. It includes the integrated marketing of customers by enterprises using information technology and internet technology, and it is the realization of enterprise marketing technology and management with customers as the core. Customer relationship management focuses on communication with customers, and the operation of enterprises is customer-centered, rather than traditional products or markets. In order to facilitate communication with customers, customer relationship management can provide customers with a variety of communication channels.

Tianyi comprehensive office platform is built and operated by Tianyi Technology Co., Ltd., a national high-tech enterprise. The team has been deeply involved in the field of office software 15 years. Adhere to independent technological innovation, pursue Excellence, become a long-term partner of the world's top 500 and the majority of small and medium-sized enterprises, and accumulate a good reputation.

Based on CRM customer management system, the platform integrates OA office, ERP, project management and financial accounting systems, with flexible configuration and programmable forms and processes, and provides highly free and personalized SaaS, PaaS and open API platforms to help enterprises realize intelligent and digital transformation.

The technology and development form of CRM are very important for CRM users and developers, and all demanders are very concerned. Innovation needs a lot of money and corresponding risks, which can also be the reason why CRM development has not made a big leap so far.

The core of customer relationship management is customer value management, which divides customer value into established value, potential value and model value. Through the one-to-one marketing principle, we can meet the individual needs of customers with different values, improve customer loyalty and retention rate, realize the continuous contribution of customer value, and thus comprehensively enhance the profitability of enterprises.

The main function of customer relationship management is to help enterprises better manage customer relationships, thus improving sales performance. To improve the sales level, it is necessary to improve the sales management efficiency of enterprises, and more importantly, to improve the skills and office efficiency of salespeople. At present, most enterprises are applying customer relationship management system to help enterprises solve the problems of sales business process management and help salespeople share the pressure.

The purpose of customer relationship management is to urge enterprises to change from acquiring new customers at a certain cost to trying to retain existing customers, from acquiring market share to acquiring customer share, and from developing short-term transactions to developing customers' lifelong value.

Intelligent customer service system

Compared with traditional customer service, intelligent customer service system effectively improves customer service efficiency through a series of powerful functions.

First, acquire customers through multiple channels.

Enterprises with multiple customer acquisition channels can access their customer inquiries to customer service software, and customer service personnel can reply to all channels' inquiries only by logging in to a platform of customer service software.

Support access channels: web pages, dialogue links/QR codes, official WeChat accounts, applets, apps, etc.

Second, multi-client reply

After the channel is connected to the customer service software, the customer inquiries that can only be answered on the webpage can be answered through the mobile App client of the customer service system, which is more convenient.

Support reply clients: mobile App, applet, computer desktop client, web page.

Third, intelligent customer service robot

The customer service staff can set the basic and common questions encountered in the reception to be answered automatically by robots. The customer service staff can also set different intelligent robots in each channel according to the situation, which effectively reduces the typing reaction of manual customer service, and the effect is more obvious when the consultation volume is large.

Support functions: keyword matching answer, intelligent menu, conditional to manual, customer input guidance.

Fourthly, automatic customer distribution mechanism.

Corresponding customer service groups can be assigned according to customers' source channels, which supports automatic average allocation of multi-customer service collaborative work dialogues and maximizes resource utilization. You can also configure various custom distribution logics and flexible and powerful distribution functions to meet all your needs.

Verb (abbreviation for verb) dialogue assistance

According to the actual situation of customer service, the efficiency improvement function is designed to make the manual customer service reply more efficient.

Customer service tools: quick reply, customer input forecast, customer data synchronization, customer label.

Six, customer service team management

The communication software used by traditional customer service cannot count the work data of customer service staff, so it is difficult for managers to deeply understand the work of customer service team. By digitizing the work of customer service staff, customer service software allows managers to deeply understand the work of customer service team with intuitive work data, so as to optimize and improve it.

Statistical data: reception volume, response time, customer evaluation, missed consultation, login time and other data.

Multi-dimensional statistics: the reception volume, conversation rate and the number of reply messages of the customer service team are accurate to the hour.