American health care product return regulations

Almost every consumer has thought of returning goods, but if you have returned goods, you must have answered this question-why did you return them? For most businessmen in China, this is a natural problem. Because there is no reason to return the goods, the merchants themselves will also encounter "plywood gas." However, on the occasion of "3 15", a group of interviews from abroad told us that it is very legitimate for foreign merchants to return goods, and the reasons are not important.

Canada

In large shopping malls all over Canada, unconditional return can be realized within a certain period of time (usually one month). In addition, various consumer rights protection organizations and numerous laws and regulations that protect consumers' rights and interests also fully protect consumers' rights and interests.

As long as you are not satisfied, you can return it

In Canada, Wal-Mart, Costco and other large supermarket chains have special return departments, and people queue up to return goods every day. Many of their returns are not due to quality problems, but because they feel dissatisfied after trying the products. Dever, who lives in Toronto, bought a dress for her 5-year-old daughter before New Year's Day this year, but after wearing it for two days, her daughter refused to wear it again because the children said it didn't look good. To this end, Dev went to the store to return the clothes and receipts. After filling in the reasons for the return, he quickly went through the return formalities.

Pay more and the goods are free.

Shopping websites set up in some large shopping malls also provide return services. If consumers want to return goods after online shopping, they can return them smoothly as long as they take the goods to the store within the prescribed time limit. However, because there is no clear legal provision on return in Canada, people can't enjoy unconditional return service in some small shops, and they can only change it if they are not satisfied, but can't return it.

In addition, if the seller's mistakes cause consumers to suffer losses, they can usually be solved well. Jose, who lives in Toronto, bought two pizzas in a convenience store. When he got home, he found that the convenience store overcharged one yuan. He immediately returned to the convenience store, presented the shopping list and explained the reasons. The clerk immediately refunded the overcharged money. In some parts of Canada, there are established industry regulations for this situation. If convenience stores overcharge customers, customers can actually enjoy free treatment of goods.

There are many consumer associations and many laws and regulations.

There are various consumer protection organizations in Canada. For example, the federal government has 10 department responsible for consumer protection. In addition, there are national consumer associations and consumer rights protection organizations in various industries, which are responsible for handling complaints and consultations, releasing market information, introducing consumption skills, providing relevant legal advice, and investigating suspected violations.

In addition, there are many individual laws and regulations to protect consumers' rights and interests in Canada, including dozens of consumer protection laws, business conduct laws, prepaid service laws, motor vehicle repair laws, and consumer reporting laws.

Xinhua News Agency reporter Rong Shi

Japan

The system gives priority to protecting consumers.

In Japan, it is very convenient and quick to return or exchange goods after shopping. Between merchants and consumers, Japanese regulations pay more attention to protecting consumers' rights and interests.

Introduce laws against problem goods.

Japan's Manufactured Goods Liability Law stipulates that goods with quality problems must be returned or refunded quickly. In this regard, the reporter has had personal experience. The reporter once bought a laptop in an electronic city in Japan. After using it for a while, he found that the computer turned off automatically, so he found the store. After the store confirmed that there was something wrong with the computer, it was changed without saying anything.

Shopping receipt, indicating the return period

In Japan, generally speaking, as long as there is a shopping receipt, consumers can return it to the shopping store within a specified week or month, regardless of quality problems or size errors. The specific time is decided by the store, and the shopping receipt will be clearly marked. For online shopping or TV shopping, because the return time will be clearly marked on the receipt when purchasing goods, you can return the goods within the specified time or in accordance with relevant regulations.

However, if it is a customized product or worn underwear or eaten food, it is difficult to return or replace it. This situation will be confirmed with the other party when ordering, and the other party should know it clearly. On this basis, sign a sales contract.

The hesitation period system makes customers regret it.

For door-to-door sales, Japan protects consumers through the "hesitation period system". For example, many consumers have been tempted by home sales for a while, and signed the contract without careful consideration, but they regretted it afterwards. The "hesitation period system" gives consumers a chance to think calmly, allowing consumers to withdraw their applications and terminate their contracts within a certain period of time without demanding compensation for liquidated damages.

In addition, if the seller informs false information or deliberately conceals important matters and other illegal acts, misleading consumers or causing consumers to apply for or promise to sign contracts, these contracts can be revoked.

Xinhua News Agency reporter Lan Jianzhong

No reason to return = "plywood gas"

China

Morning News (Reporter Zhu Shuo) Since the promise of "returning goods is as convenient as buying things", contemporary shopping malls spend one or two million yuan on "one-stop" returns every year. On the one hand, it is the lack of credit of individual consumers, on the other hand, it is the resistance and exclusion of manufacturers. The reporter learned that at present, in addition to department stores and contemporary shopping malls with hard chassis, few businesses have publicly advertised "My home is accessible for returning goods"! "No reason to return goods" is quietly carried out in the "plywood gas", accompanied by a purchase time limit of 7 days to 1 month or a variety restriction.

Merchants dare not retreat.

"Merchants also want to brand by returning goods for no reason, but dare not!" Cao Zhongsheng, director of the Consumer Protection Department of the Municipal Administration for Industry and Commerce, said. "No reason to return goods has long been a practice in western developed countries. But this service model is closely related to the level of economic development and the quality of consumers. At present, there are basically no businesses in Beijing who dare to shout out unreasonable returns. Generally, they will set a 7-day purchase period in time, or complete signs and other conditions that do not affect secondary sales. "

Enterprises are unwilling to retreat.

It is understood that in 2008, the Beijing Municipal Administration of Industry and Commerce advocated that contemporary shopping malls had no reason to return goods. Since then, Cao Zhongsheng has been paying attention to contemporary experience. According to him, most of the return requests have been accepted smoothly, but the contemporary mall has to pay one or two million yuan for its commitment every year. The person in charge of contemporary shopping malls admits that many times shopping malls accept customers' returns, but brands don't accept shopping malls' returns. These goods are finally paid by shopping malls. I would like to ask, how many "contemporary" people who have a solid foundation and are interested in making brands can pay the bill?

The customer has no credit.

Cao Zhongsheng told reporters that the basis of free return is honesty. On the one hand, commercial enterprises should keep their promises, on the other hand, they also test the quality and integrity of customers. In fact, as early as 10 years ago, the old merchant department store introduced barrier-free returns, only for small items. Department stores have really met "shocking" customers, who took things back after three years of use. Although the mall gritted its teeth and fulfilled its promise, it was enough to arouse consumers' concerns about quality. "For example, Beijing is a tourist city. Tourists buy a camera and shoot for five days. Finally, they emptied the memory card and returned it, and the merchant lost money. "

Electrical appliances are the hardest to return.

Enterprises believe that the particularity of goods has also become the threshold for unreasonable return. The young couple are getting married. Buy a diamond ring at the wedding, Xiu Xiu, and return it after the wedding. Unfortunately, businessmen like underwear and other special items. In Cao Zhongsheng's experience, it is the most difficult to return electrical appliances without reason. The product is updated quickly and the price changes faster. The procedure and cost of identifying whether it affects the secondary sales are very high.

Despite the objective analysis of the current situation, Cao Zhongsheng, who has been working in the front line of consumer protection all the year round, also expressed confidence in the prospect of free return: "The consumption environment in Beijing is becoming more and more perfect. With the improvement of economic level and the renewal of concepts in all links, the popularity of free return is the general trend. "

No reason is needed to return the goods.

United States of America

Lost goods by express delivery? Commercial compensation

Colleague Mr. Zhuang bought a digital camera in the online electronic mall. Usp express company records show that it has been delivered, but Mr. Zhuang did not receive it. After telephone contact, the merchant immediately re-delivered the goods without any proof from Mr. Zhuang. Mr. Zhuang received the goods within the time promised by the merchant.

Mr. Zhuang can't help feeling: "In the United States, businesses will think that customers are honest and trustworthy, and the purpose of businesses is to satisfy customers. Therefore, even if this camera is lost in the delivery process, it is a problem between the merchant and the courier company, and the customer will not bear any loss of time and money. "

If the egg is bad, it will still be returned

In America, returning goods is an easy thing. Under normal circumstances, consumers do not need to provide any reasons for returning goods, nor will they encounter the "white eyes" of merchants. Even, the famous parity chain Swedish mass clothing brand H.