Reception etiquette

Reception etiquette includes many aspects.

1, greeting and welcoming customers

Generally when you hear the door bell or knocking, you should answer quickly and open the door at the same time. Usually the door can be divided into the outer door and the inner door, if the door is open to the outside, use your hand or body to block the door, let the customer enter first; on the contrary, the door is open to the inside, you enter first, hold down or block the door, and then ask the customer to enter; usually called the outer door, the customer enters first, and open the door to the inside, he enters first. When blocking the door, you should turn sideways, leave sufficient entrance and exit, and face the customer with a smile and say "please come in" and reach out to indicate the direction. Please enter the customer and then slowly close the door, followed by the house.

After opening the door, we should greet customers politely with a friendly attitude and a smile, such as "Hello" and "Welcome", and we can address customers directly, such as "Mr. Zhang, Hello! Mr. Zhang, how are you?"; "Auntie Li, welcome". If you don't know the person, you can ask for the other person's name first, then address and greet them immediately and report to your employer. Generally there is no need to shake hands with the customer, if the customer puts his hand out, you have to go with the flow along with a shake, and invite the customer into the house. If a customer needs to take off his coat, put on his umbrella, or change his slippers, you should offer to help him. If there is a small child at home, you should also instruct the child to greet the customer. If there is something heavy in the customer's hand, you should take it and help to put it away after greeting the customer. If the client has a gift in his hand, he should not come forward to receive it. However, if the employer is not at home and has not given a clear explanation, do not receive the client lightly, but wait to ask the employer before deciding whether to receive the client.

When leading a client to meet his or her host, you should match the client's pace and guide him or her on the client's left side. When you walk, turn your upper body to the right, put your left shoulder in front of you, put your right shoulder behind you, turn your body sideways towards the customer, keep a distance of about two steps, and introduce the environment to the customer while you walk, and at the same time, observe the will of the visitor. When turning a corner or going up a staircase, make a move first so that the other person understands where he or she is going. If you want to take the customer to the master's room, you should knock on the door first, and then open the door and guide the customer to enter after getting the promise.

2. Entertaining guests

(1) Seating arrangements

After the client enters the room, the guest is usually invited to sit in the upper seat -- the seat farther away from the door of the room -- and the seat nearer to the doorway is the lower seat. Currently, internationally, the right is usually considered to be the top, so guests are often asked to sit on the right side of the host when they are seated. If the guests are a couple, it is best to have them sit together rather than apart. Generally speaking, sitting on a long sofa is more honorable than sitting on a single sofa. Of course, the specific how to let the seat, according to the employer's home hospitality room environment, the advantages and disadvantages of the seat, the convenience of tea and its employer's habits of comprehensive consideration.

In the invitation to give way to the reception, at the same time, there should be "please, let" the reception of the voice and the corresponding gestures, and immediately invite customers to sit down. Of course, according to the actual situation to choose a better seat sofa, chair. Customers come, your main task is to meet the needs of customers, do not leave the customer aside, to make him feel that you everywhere for his consideration.

(2) hospitality guests

Customers are seated, you should take up the task of hospitality, first of all, tea and water, if it is the height of summer, you can also send a cool drink, if possible, you can put forward a few kinds of drinks to customers to choose. The first tea into the cup do not pour too full, usually seven full can be. The best use of the tray when sending tea, tea cups into the tray, to chest height cupped into the first tray on the table, and then take out the tea cups, hands on the first guest after the host, and gently greeted: "Please use the tea!". .

Note that the tea cups should be placed in a safe place, and the cup ear toward the customer. If it is necessary to place the teapot on the table, the teapot spout should be turned outward and not toward the person. When exiting, usually holding a tray, facing the customer a few steps backward, after leaving the customer's line of sight and then turn around back to the customer quietly exit. If the door of the room is closed when the tea is delivered, you should knock on the door first, and then open the door after getting the permission, and then say "Sorry!" Then enter the room. If the customer stays for a long time, you should always take the initiative to renew the water for the customer to toast the tea; when renewing the water, you should take the teacup away from the tea table, so as not to pour on the table or dirty customer clothes.

Employer meeting guests if there is no clear requirements, in their conversation, you try not to walk around the house, do odd jobs. In the process of reception, you can also serve some fruits and snacks to the clients according to the employer's instructions. If the client has children with him, you should fetch some candies and toys for the children, and you can let the employer's children play with the client's children. If it is inconvenient for the employer to take the children with him when he meets the customers, you can ask the employer: "If you have nothing to do, I can take the children to play elsewhere; if there is something to do, you can call me at any time", and when you get the employer's consent, you should politely gesture to the customers, and then take the children to play elsewhere.

If the customer has stayed until almost meal time and neither your employer nor the customer wants to say goodbye, you should ask your employer if they need to prepare a meal. Attention, please ask the employer to ask elsewhere, and to understand the characteristics of the meal and the degree of abundance, do not ask the employer in front of the customer whether the need to prepare meals; if you need to prepare meals, you should take the initiative to prepare the meal as required. After the meal, you should prepare some washed fruits, peeled if necessary, and put them on the tea table in the living room for customers to enjoy.

(3) send off etiquette

such as the customer proposed to say goodbye, to wait for the customer to get up and then send off with the host, and should be followed by the host, do not wait for the customer to get up, first in the customer to stand up and send off, which is very impolite. "Three steps out of the welcome, the body to send seven steps" is the most basic etiquette to welcome guests; therefore, each end of the hospitality, are welcome to "meet again" mood to send each other back. Usually when the customer gets up to say goodbye, the domestic helper should take the initiative for the customer to take off the hat and coat, if necessary, can help him put on, and at the same time choose the most appropriate words to send off, such as saying some "hope that the next time to come back" and other polite words.

When you are sure that the customer has left and has gone far, then gently close the door tightly. Must not be in the customer just out of the door you will 'bang' closed; otherwise, it will make the customer feel to come to this guest is not welcome. Customers say goodbye with more or heavier items, send customers should help customers carry heavy things, and in accordance with the etiquette of guiding guests to send customers. Especially for the first time customers should be more enthusiastic, thoughtful and meticulous. Usually send customers can be considered cottage households to the front door, high-rise households to the elevator. With the customer at the door, elevator or car when you say goodbye, to see customers on the car, close the elevator door or leave. To be respectful and sincere attitude, smiling expression bowing or waving greetings, do not rush back, should wait until the customer completely disappeared from your field of vision, or elevator doors closed, or car out of sight before the end of the farewell.