How to write an annual work summary

Introduction: All things are preceded by a good preparation, and not preceded by a bad one. Writing a year-end work summary is the same, you need to do a good job of preparation before you put pen to paper. Moreover, the article should be concise, the end of the language is concise, try to avoid the set of words, etc. Next I organized the annual work summary how to write, the article I hope you like!

Annual summary of how to write

First, the three indispensable content

Annual summary is different from the usual summary of the work, the two are linked, but the focus of writing is not the same. Work summary focuses on writing the usual work experience, lessons and experience, as well as for the lessons taken approach; but the annual summary does not need to be written, the annual summary of the process of describing the work of a particular and the gains and losses to focus on the role of the individual, the responsibility borne.

Explain clearly their role in each job, that is, to play a leading role or to play a supporting role, is to play a role in promoting or hindering the role; is to support the work of colleagues or ministries, or leading the ministries to complete a certain job. Only by clarifying the role played by the individual can the relationship between the debriefer and the performance be seen and the debriefer's performance be accurately evaluated. At the same time, it is also easy to distinguish between the existence of problems and faults, the responsibility of the duty-bearer, is responsible for leadership or direct responsibility.

In general, the annual summary can be divided into three major parts, the word count to 1600 words is appropriate, such as the need to speak, to 20 minutes is more appropriate.

1. Title, head and introduction. The introduction is the opening statement of the annual summary. Here you should make clear your identity and responsibilities, mainly to explain the work in charge of the job, job responsibilities and work objectives.

2. Key performance. This is an important part of the annual summary. The main content is the fulfillment of job responsibilities, the completion of work objectives, outstanding performance and self-evaluation. In layman's terms, it is to write what you do, how to do; what achievements have been made, and how its effectiveness; from the quality and quantity of both self-evaluation.

3. Problems and improvement measures. In this part of the main narrative in the fulfillment of their duties in the problems and responsibilities, as well as specific ways to improve the future. Pay attention to the narrative do not talk about empty words, to be realistic, a problem a problem to describe, can not be mixed together in a general way can not distinguish between the main and minor, the measures to be operable.

In short, the body generally take the method of narrative, narrative-based, the work they have done to write out the actual performance, and to make comments on the specific performance, and the success of the project as a whole, do not go beyond their responsibilities to make assertions.

Second, the PPT format better

If possible, you can use the PPT format instead of the traditional WORD document. This is because the PPT format can add some charts, links, so that the presenter more intuitively show their own work performance, but also easy to summarize the meeting to communicate with each other. In the past, the annual summary of the staff to the leadership and HR unilateral report, written and submitted even if completed. Now, many units of the annual summary has transformed this single function, and become the end of the year, a tool for the exchange of work. In addition to the PPT, it also shows the creative thinking and planning ability of the person who describes the job.

Third, let the data speak

A good annual summary, a persuasive report is not a formality, full of big words, empty and fickle, but each performance statement specific, in place, objective, as far as possible to quantify, and the beginning of the year set the goal of the comparison, in the actual amount of performance on the basis of an objective and fair assessment of their own. Objective and fair evaluation. Qualitative narrative is essential, but the quantitative completion of the target is more convenient for the leadership and HR as the basis for the annual assessment.

Model 1: service industry year-end summary

graduation to now has been half a year, work has been half a year. In this six-month work, I feel a lot, I completed the transition from school to society, I adapted quickly in the new company environment, I can say that I am a real social worker. I can say that I am a real social worker. I want to do my summary in half a year's work.

Quite literally, to the company has been nearly half a year, after the leadership care, the help of colleagues and their own efforts and adjustments, I successfully completed a student to the transformation of the enterprise workers, and now has basically integrated into the company's big family. At the same time on the company's organizational structure, workflow and other aspects have some preliminary understanding. As the project department's management personnel, should do the following work: monthly statistics of the month's actual construction output and cost analysis, timely participation in cost analysis meeting, the project department to make monthly profit and loss analysis report; usually work with the work of various departments, do a good job of contract management. Participate in the negotiation of some subcontracts, after the signing of subcontracts, subcontract tracking and management; submit the relevant statements to the company; do a good job of subcontract settlement, project completion settlement work; responsible for the bidding calculation, quotation, cost analysis work.

I made a short summary of the work in the past six months.

First, even the most basic work, there is a need to constantly innovate and seek progress in order to improve efficiency. A large part of my work, that is, bidding work, originally thought that the amount of work is a relatively boring, in fact, if the heart to think about it, the amount of work through the use of computers and co-ordination of methods, is not so rigid and tedious. So far, I have slowly developed my own unique method. Of course, with the depth of the work, there are more new content waiting for me to learn, to think.

Second, attitude determines everything, it can be said that this period of time the process of work is also my own mentality constantly adjusted, the process of maturity. Because the cost is not my specialty, just came to the company, I have too much confusion. All day reading seems to be no help, and inexplicably come to the tedious bidding calculation is to make me crazy. At first, I even doubt that I am not suitable for this job. Later I found that time is my savior, through their own continuous adjustment of the mind, although no one said, but I naturally know as a costumer should do some things, some do not understand the things are also solved, and suddenly let me clear. Nowadays, as long as there is work, I will do things with full enthusiasm. The adjustment of my mentality makes me realize that there are opportunities to develop talents and knowledge in all positions. If we can do the most mundane work with full enthusiasm, we can become the most refined workers; if we do the noblest work with a lukewarm attitude, we will be nothing more than a mediocre craftsman. Have a positive mindset, you will have a lifetime of success.

Third, learning is endless, career is just a continuation of the student career, it is important to learn the theoretical knowledge of the school to the work, and further improve, sublimation. First came to the company's my first priority is to desperately study, all day long books, in order to be able to familiarize themselves with the work as soon as possible, and have the opportunity to contact the practice of work. Combined with the relevant knowledge learned in school, I feel the need to further explore and think, live and learn, to solve practical problems.

Fourth, I also have some shortcomings: because the opportunity to go to the site of the site is less, the opportunity to learn on the ground is also too little, learning is very slow; bidding for the work of the often wrong, but also need more exercise opportunities; too much focus on the progress of the work of the work of the content of the comprehensive consideration of the lack of work; the work of the sometimes not enough to take the initiative, and so on. In the next work, I will be in line with the conscientiousness and responsibility of the work, to do a good job.

In addition, I have my own views on the company's current management system. The company should focus on improving the efficiency of the staff, I think endless work will only make people physically and mentally exhausted, and the loss of enthusiasm for work, naturally, the efficiency of the work is also down, and the normal holidays can ease the pressure on the staff, so that the combination of work and rest. I suggest that the project department should also implement the size of the weekend, but I also consider that the project department to implement the provisions of this provision there are certain difficulties, so I suggest that employees in the double holiday can take turns on duty, which better reflects the company's care for the staff of humane management.

I will take the company's business philosophy as the coordinates of their own knowledge and the company's specific environment of mutual integration, the use of their own energetic, receptive to the advantages of strong efforts to learn the business knowledge and leading technology for the development of the company to make my modest contribution.

The above is a rough summary of my work in the past six months, please review the leadership, if not, please point out the leadership, so that I can correct in time, so that I can work better.

I believe that I will continue to work in the future, I will continue to work hard, just my efforts is such a degree, there will not be a big change, I will step by step, began to embark on a new course of work. There is a long way to go in the future, I will continue to work hard in the company, in order to realize the company's better tomorrow to make their greatest contribution!

范文二：幼儿园教师末期工作总结

Unconsciously a semester has passed, the passage of time always makes people feel that they are in constant growth; the passage of time makes people feel that there are really too many things to learn; the passage of time makes people in the constant summary of their own semester! Now, I'm summarizing some of myself so that I can continue to continue to improve in the time to come!

Personal thoughts: In this semester, I have always been to the basic requirements of the kindergarten, to do to comply with kindergarten rules and regulations, all the young children for the basic conditions of departure, all for the safety of young children, all the young children's interests ...... ...Throughout the semester, I will seriously go with the "Outline" of the early childhood to require themselves to do their best, after the "Outline" of the know, I can unite the collective in the kindergarten, all to the collective unity of the starting point, the early childhood education work better, so that young children in the school can have a good role model to learn!

Educational Virtues:

First, in this semester, I mainly serve as the subject is to match some of the subjects of the class, literacy, English, integration, graded reading, sports, etc., due to these tutorials and my previous tutorials are a little different, so there are a number of subjects that I teach up is still a little bit nervous, but through my unashamedly ask However, through my unashamed inquiry and my understanding of the spirit of learning and living, I feel that my teaching style is still acceptable to young children, and my knowledge is still acceptable! A little boastful, but it is really like this! Summarize the heart! Happy at the same time also want to write their own summary of some subjects, such as English, it, although I used to high school, English grades are very good, but because of the work engaged in this line of work after the fascinating work of kindergarten education, English this subject I rarely go to teach, so the memory may be a little fuzzy, for this reason, I will be on the Internet to download some of the correct English recordings to the phone, have the time to listen to, and to the experienced, qualified teachers, I will be able to learn from them. Experienced and qualified teachers to ask for advice, so that the total feeling of their own pronunciation in English education has greatly improved; Secondly, it should be sports, remember in high school for three years I rarely go to the sports themselves, because of the relatively weak physique, so three years of time just know the theoretical knowledge, practice is still a little difficult, so in line with their own unashamedly ask the quality of other people to ask for advice, hehehehehe, for sports Practical education or let yourself feel a little satisfied, of course, they have to continue to work hard, so that they can afford the lovely children!

Second, as the saying goes, young children are so lovely, so naive, so childish, they are the future flowers of our motherland, talking about flowers, recalling our own childhood, teachers are also with that kind of enthusiasm to educate us, in order to cultivate those of us who have been in the motherland's flowers and work hard, so, writing about the flowers, so that I think of my teacher's previous kind of teaching, everything to our interest, so that we have to continue to work hard. All to our interest, so, unconsciously think of the former teacher's painstaking, and now I as a young children's education workers, I myself also strictly require themselves, no matter how young children learn, should be all to the interests of young children to start, so in the education work method, I can do to let young children's `thinking free development, so that young children can be in a happy atmosphere to learn, can be in happy time to master the most basic knowledge of nature, so that young children can learn, can be in the happy time. Always pay attention to the safety of children, such as toilet safety, safety on the stairs, safety in the class, etc. Through their own efforts, the children in this class has never appeared dangerous things, it is gratifying!

With parents *** with education: parents, can be said to be the first teacher of the children, can also be said to be the children demonstration role-player, so that, through the parents, can also let the children let the children better growth, for this, I will be in the home every month in contact with the handbook inside the serious write down the development of each child in the park, such as Huang Huimen a child, she is my semester with parents *** with education the most effective one, and the parents *** with education. **She is one of the most effective children that I have worked with parents during this semester. When I see her progress, I feel that my efforts have not been in vain! Wenwen, she was originally a very picky eater, in my first contact with the class, I paid attention to her for more than two weeks, found that she is reluctant to eat meat, so, I will take my findings to chat with Wenwen's mother, and found that Wenwen at home is also like this, the family is more pampered Wenwen this way, so I communicate with Wenwen's mother to do the work of communication, after communication with the mother of Wenwen has agreed to slowly step by step to Let Wen Wen eat meat, reduce the habit of eating chicken wings, after I and the parents of the efforts of the toddler now basically do not let us feed her to eat! Through communication, parents are also very easy to cooperate with me, from we are for all the development of young children, so, this semester, I still do better in this regard, as for the individual will have to continue to work hard!

Many, many summaries, summarize everything is better! I also feel in constant progress, thank you for all the people who give me help, and I will continue to try to learn better knowledge for the future flowers of the motherland and efforts!

January 7, 20xx

范文三：Supermarket cashier year-end summary

I engaged in the supermarket cashier work is not too long, their own quality and business level from the actual requirements of the work there is still a certain gap, but I was able to overcome the difficulties, and strive to learn, correct work attitude, and actively to other comrades to ask for advice and learning, can be practical, conscientious and good job for the development of supermarkets to make their due. Supermarket development has made its due contribution. Now for their own work in the problems encountered to talk about their own experience and experience, is also a summary of their work.

(a) As a cashier dealing directly with cash, I think we must comply with the supermarket's operating discipline. Cashier in the business body can not have cash, so as not to cause unnecessary misunderstanding and may produce the phenomenon of public money privately. Cashier in the cash register operation, not to leave the cash register, so as not to cause the loss of money, or cause waiting for the settlement of customer dissatisfaction and complaints. The cashier must not settle the payment for his friends and relatives, so as not to cause unnecessary misunderstanding and possible cashier to use the convenience of the cashier's duties to register the payment lower than the original price to the cash register, in the interests of the enterprise to benefit others, or possible internal and external collusion of the phenomenon of "stealing". Cashiers are not allowed to place any personal belongings on the cash register. Because at any time on the cash register there may be customers to return the goods, or temporary decision not to buy the goods, if there are personal belongings are also placed on the cash register, it is easy to confuse with these goods, causing misunderstandings. The cashier should not open the cash register drawer at will to check the figures and count the cash. Randomly opening drawers can be both noticeable and unsafe, and can raise suspicions that the cashier is engaging in malpractice. Inactive checkout lanes must be chained off or individual customers may take advantage of the opportunity to take merchandise out of the supermarket without checking out. The cashier during the business not to read the newspaper and laugh, should always pay attention to the cash register and the line of sight of the situation in the store, in order to prevent and avoid the occurrence of abnormal phenomena unfavorable to the business. The cashier should be familiar with the goods on the store, especially the special goods, as well as the relevant business conditions, so that customers can ask questions at any time to make the right solution.

(2) seriously do a good job of bagging goods. Settlement of good goods for customers into the bag is a part of the cashier's work, do not think that the top of the work is the easiest, often due to the work is not done well, and make the customer return. Bagging operation control procedures are: hard and heavy goods bottom bagging; square or rectangular goods into the bag of two cases, as a support; bottled or canned goods in the middle, so as to avoid breakage by external pressure; fragile or light bubble goods placed in the bag above; frozen products, soy products and other commodities prone to water and meat, vegetables and other easy to flow out of the juice of the merchandise, the first application of the bag after the bag and then put into the big! Shopping bags, or by the customer's consent is not put into a large shopping bag into the bag of goods can not be higher than the bag to avoid customers to pick up inconvenient, a bag of goods can not be loaded should be loaded into another bag; supermarkets in the promotional activities in the advertisement page or giveaways to confirm that it has been placed in the bag. Bagging should be absolutely avoided is not a customer's goods into the same bag of phenomena; bags can not be loaded with the volume of oversized goods, to use the rope bundled to facilitate the customer to pick up; to remind the customer to take away all the packaging into the bag of goods, to prevent the occurrence of its forgotten goods at the checkout counter.

(3) pay attention to the work of the program when leaving the register. When leaving the cash register, the "suspension of collection" sign on the cash register; with the chain to the cash register channel block; will lock all the cash into the cash register drawer, the key must be taken away or handed over to the head of the duty for safekeeping; the reason for leaving the cash register and come back to the time to inform the neighboring cashier; leave the cash register, such as there are still customers waiting for settlement, not immediately leave, should be polite and courteous, and should not leave. You can't leave immediately, you should ask the customers to go to other cash registers in a courteous manner; and you can't leave until you have settled the bill for the waiting customers.

Above is my actual work in the idea, please leaders and colleagues to criticize and correct.

Model four: canteen chef year-end summary

Time passes really fast, in a haze of near the end of the year, in the blink of an eye I have been working in the canteen for a year and a half.

Looking back at the past every day, I as a cook in the cafeteria, y responsible, heavy work pressure. Because the quality of the work I am engaged in, it is likely to affect the physical and mental health of all workers, so in order to build on the strengths and avoid the weaknesses of the future work can do better, I summarize the work of the year as follows.

First of all, I would like to thank the individual leaders of my work recognition and support, including the work to me to point out the problem and put forward valuable advice, such as: the dish is salty, too oily, the color of the heavy and so on. At the same time, I also quickly and y recognized the shortcomings of the work to give timely correction.

Secondly, in the work of my strict compliance with the canteen health system, seriously implement the health "five-four" system. Strict implementation of the "Food Sanitation Law" to prevent "disease enters by the mouth", to prevent food contamination and harmful substances to the diner's harm, to protect the health of the diner. At the same time, finished products are stored in "four segregation"; raw and cooked products are segregated; finished products are segregated from semi-finished products; food products are segregated from sundries and medicines; and food products are segregated from natural ice. Environmental hygiene adopts the "four" approach: set a person, set a thing, set a time, set a quality, delineate and divide the work, take responsibility; personal hygiene to do the "four": wash your hands and cut your nails; take a bath and cut your hair; wash your clothes and change your work clothes. The cupboards and shelves where the food is placed are always kept clean and free of mold and rodent stains. Regularly rinse the operating room stove and ground every day, carefully wipe the restaurant floor and "bowl of dust", strictly ensure that the operating room floor, windows, doors, glass and the surrounding environmental health.

In this year, I try to learn culture, business, technical knowledge. On time to and from work. Observe labor discipline and all the rules and regulations of the canteen, and strive to complete my work. Work, obey the work deployment, care for collective property, do a good job of collective and personal hygiene, to prevent food poisoning. In the dietary cooking, I work strictly according to the food operating procedures to ensure safety and hygiene. To do the production of staple foods, in line with the quality requirements, uniform size, mastery of the fire. Side dishes should be picked, washed clean, cut vegetables carefully, dices, blocks, silk clearly. The side dishes are beautiful, colorful and nice, and the stir-fry dishes are tasty, salty and bland. In the service, to achieve high quality, high efficiency, to the dining staff, kind attitude, speak and gas. Do not speak foul language, do not swear, unity, good kitchen work.

Summarize this year, in the work of my diligent, conscientious, responsible, hard-working, and actively fulfill their job responsibilities. Looking forward to the new year I will be more times the efforts and greater enthusiasm strictly under the guidance of the leadership to complete their own work.

范文五：客户经理年终总结

一个人客户管理与服务为彰显vip会员尊崇倍至，享我所想的尊貴体验。xxxx年度我中心本着沟通从心开始的服务理念，我们的每一位服务人员都从客户的利益出发，想客户所想，急客户所急，为客户提供各类通信服务以及慎重停机，免费补卡，. Free replacement of stk high-capacity card, to help customers points to cash prizes and other business we do our best for customers to do the best.

Combined with the xxxx mobile company's various work indicators, in line with the purpose of people-oriented service from the beginning of the year data division to the end of the year customer satisfaction, the implementation of large customers, important customers door-to-door service, affectionate service and other differentiated services. We require every account manager to patiently answer customers' questions about mobile communications, satisfactorily solve customers' problems in using cell phones, and provide a variety of information services. Account managers will contact customers on a regular basis, and customers can also keep in touch with their account managers by phone, text message, or at their homes. Customers can also make an appointment with the Key Account Manager who provides the service and request a visit. On-site services include: business acceptance, setting up new business functions, conducting new business demonstrations, resolving complaints, and collecting mobile phone bills.

In addition, combined with the strategic goal of service and business leadership, always adhere to the creation of unlimited communication world to do the information society pillar of the corporate mission, and constantly enhance the staff's sense of crisis, a sense of urgency, a sense of mission, a sense of responsibility in the overall improvement of the quality of service in addition to the civilization of the company's construction of the center we have made great progress.

Two of the high-end customer retention rate

In the current fierce market competition, high-end customers will become the next step in our communications industry to compete for the market target. In the market retention of high-end customers in the war, only to continue to deepen the humanization, affectionate quality service, and constantly improve the level of business technology can be trusted by many high-end customers. Last year's high-end retention rate of our center to successfully complete the task issued by the company.

Three global customers target market share

Four outbound personnel management

Outbound personnel in our center to complete a certain percentage of the indicators. Telemarketing target customer groups selected targeted, as well as the caliber of service properly designed and all outbound callers *** with the efforts of the outbound callers in XX year in the promotion of new business,

comprehensively promote the new business in the incremental increase in revenue has played a great role. Outbound call team personnel in doing market research . Social surveys, service care, tapping potential customers, the quality of their service on behalf of our company's service image, so we train outbound callers: proficiency in the company's indicators and various businesses, standardized service language, answering skills, professional and flexible, close cooperation and collaboration between the team. So that they can be in the first time the information is clear and clear delivery to the target customers.

It is a direct connection between the customer and the company's bridge, so the quality of service to the caller has a direct impact on the customer, the caller to further cultivate potential and competitive business, focusing on strengthening the potential, service management, service personnel management.

V Complaint Handling

In order to further improve customer satisfaction, to maintain a continuous leading service, the major customer center in XX year to customer value as a yardstick, from strengthening the complaint management, the establishment of a rapid response mechanism for customer complaints.

First, optimize the complaint handling process, strengthen the back-office management personnel to front-office customer manager complaint handling support, set up complaints, establish management directly involved in the handling of the emergency response mechanism, shorten the time limit for complaint handling. Secondly, strictly control group customers**. Again, important and repeated complaints directly to the company's professional department or the company's relevant leaders to dispatch orders, management personnel timely support, processing and resolution. Finally, improve the customer follow-up service system, improve the service level of the mobile company, so as to achieve 100% complaint satisfaction.

Six daily work

Account Manager is the main provider of group customers and individual large customer service, but also the mobile company's external display of the image of the staff and the work style of the important carrier, the professional image of the account manager and the professional quality of the company has always been the focus of attention of the leadership and customers. In the daily work in XX, we focus on systematic training of account managers of the service and business leading comprehensive optimization of the marketing system, to achieve the optimal scale of account managers. Vigorously promote the development of new business scale, accelerate the pace of service improvement, comprehensively optimize the marketing system, and promote the center to complete the annual marketing indicators.

xxxx year I am ready to work to help the leadership of the comprehensive innovation service model, improve the market share of new business. Assist the leadership to comprehensively improve customer service, promote the optimization of service value. Continue to vigorously promote the core values of Zhengde and Hou Sheng, to achieve the best.