How to be a good manager of service industry?

Learning, practice and thinking are the basic ways to become excellent managers.

1. Learning depends on reading some books, such as Competitive Strategy, Competitive Advantage, Pursuit of Excellence, Evergreen Foundation, Future Speed, and Blue Ocean Strategy ... They are all very good.

2. In practice, we should pay attention to two aspects, market and personnel. Small companies pay attention to market first, while large enterprises pay attention to personnel first, especially to handle the relationship between superiors and subordinates.

As a manager of the service industry, we should pay special attention to the service to customers and the psychological management of employees. The service manager must understand that he serves customers through employees rather than himself.

Enterprise management is essentially the management of people, that is, the management of people's mentality.

Mentality management is essentially the cultural construction of enterprises. It is the fundamental purpose of mentality management/cultural construction to let employees establish a culture and psychology consistent with the enterprise. Therefore, the content of mentality management is not uniform, but varies from enterprise to enterprise.

For example, General Electric has three main requirements for employees: insisting on honesty, focusing on results and making positive changes.

Of course, mentality management also has the same factors, such as actively serving customers and considering problems from the interests of enterprises.

There are many specific means of psychological management/cultural construction, such as corporate culture propaganda, outward bound training and so on. But cultural education, like all other education, should be an example rather than words and deeds.

The management and managers at all levels of the enterprise are the main body of the example. The principles and mentality they hold when dealing with problems related to customers, employees and individuals are the focus of other employees' attention and learning. They can set an example and take the lead in demonstrating, and other employees can also actively learn and imitate. Even if it is difficult to do it completely, it will form a good cultural atmosphere within the enterprise. And this good cultural atmosphere is the key to attract and retain talents.

3, thinking, through learning and practice, clear their own shortcomings in thinking, and constantly improve.