Certificate of hospital work

Certificate of hospital work sample 5

An important means in the kindergarten, is an essential part of the kindergarten, on the cultivation of good morals of young children, to improve the language expression ability of young children, enrich the expansion of young children's knowledge has a positive role. Work summary is a time period of work for a comprehensive and systematic total inspection, total evaluation, total analysis, total research, and analyze the shortcomings of the achievements. Are you looking for "hospital work certificate sample", I collected the relevant material for you to write a reference!

Sample certificate of hospital work 1

Over the past year, under the correct leadership of the leadership of the hospital, under the strong support of the hospital departments, my comrades in the department are united, adhere to the patient-centered, improve the quality of medical services as the theme, set up a high degree of professionalism and sense of responsibility, and work hard to learn, study and research the business, around the room The nature of the work, pragmatic, practical and hard work, better to complete the work of the hospital under the various tasks, is now the summary of this year's work and the department to carry out a systematic review:

A basic situation

Radiology is divided into ct room and the general discharge of the two departments, the existing medical staff of five people, including one for the employment of personnel, ct room 2 people, general discharge of 3 people. Qualification certificate 3 people, radiation induction certificate 5 people have.

Medical equipment: ct room, Siemens ct machine, Ke machine laser camera, a film washer 1, air conditioning 3, in order to report the standardization of the single neat and tidy, and configured with a computer and print report work department.

Put: the existing Shanghai 500ma and Beijing Wandong 300ma a light machine each, film washing machine 2, air conditioning 1, dehumidifier 1, in order to report the standardization of the report is also configured with computers and printers.

Second, the work carried out

All staff of the department actively participate in business learning within and outside the hospital, and strive to improve their business quality and business level, constantly update, knowledge, improve technical level, coupled with the hospital to actively carry out the tree industry, create a new style, create a first-class service activities, the number of medical personnel continue to increase, as of December 31

1, the number of general release of the ingested film reached 4520 sheets, including 1080 sheets of joint medical care, 720 sheets of medical insurance, outpatient and inpatient check 2720 times, checking the number of times than so-and-so year increased by 880 times. The number of A film rate is 3616, and its compliance rate reaches 80%, and the number of B film is 452, and its compliance rate is less than 15%. The diagnostic compliance rate reached 70%.

2, fluoroscopy: cadres and workers health checkup 1102 times, students 1328 times, conscription physical examination more than 60 times. Special contrast: 48 cases. Its total income of 144,390 yuan. ct room: by (October 7 to December 30) *** received 338 patients, total income of 74,360 yuan. Monthly income exceeded more than 20,000 yuan.

Third, there are problems

1, the writing of the report is not standardized, detailed and simple, there is no uniformly recognized standards, the rate of omission is high, resulting in clinical distrust of radiology reports.

2, improve the quality is not high, many positions are not standardized enough, there are accountability factors, technical factors, darkroom and film factors.

3, part of the doctor's attitude is poor, the words are not warm enough to show the purpose of the patient-centered.

4. Insufficient coordination with clinical departments.

5, the issuance of reports is not timely.

Fourth, so-and-so year corrective measures

1, standardize the writing of reports to reduce the rate of leakage.

(1) take the form of re-signing the report. The main shift physician writing report, report form divided into description and impression, description part to be detailed and standardized.

(2) When the report is found to be in error and the report needs to be corrected, it must go through the two-signature reporting physician.

(3) A separate report will be issued by the physician on duty during the noon and evening shifts.

(4) Review film comparison must get the old film comparison, write a contrast opinion; the old film is not returned, the report will not be issued.

2, strengthen the implementation of film evaluation system, improve the quality of filming.

3, the establishment of a new loan and return system.

Fifth, a certain year's work program

1, to strengthen the management of the section.

The department continues to improve the standardized operating procedures, all personnel strictly in accordance with the standardized operation, and there is a strict system of rewards and punishments.

The management of all kinds of information in the department is well organized and complete. All equipment and instruments have a person in charge of maintenance and regular inspection.

2, efforts to study business.

All the staff of the department actively participate in the hospital, outside the business learning, and strive to improve their business quality and business level. Continuously update their knowledge and improve their technical level.

Adhere to the daily morning reading system, focusing on discussing the diagnosis of difficult films, and constantly improve the diagnostic level of the whole department.

3, establish good medical ethics.

Set up a good medical ethics, vigorously carry forward the spirit of Bai Qun, strengthen professional ethics and industry style construction, carry forward the good tradition of saving lives and treating patients. The whole department personnel strive to civilized and polite service, always for the sake of the patient to do everything possible for the patient to relieve the pain, do not quarrel with the patient, to do patiently explain, try to treat the patient in advance to send diagnostic reports, to meet the patient's needs. The whole department is strictly hospital rules and regulations, not late, not early departure, work seriously and responsibly, proactively, mutual learning and mutual respect, solidarity and collaboration, the year no one receives red packets.

4, good quality, improve economic efficiency.

In the face of heavy workload, we have not relaxed the quality of good, photo quality and diagnostic reports to meet the standards of teaching hospitals. This shows that the Department of Radiology is a skilled, tenacious team, in the hospital's strong support and encouragement, we have achieved one victory after another. The whole year without a single case of medical liability accident safety.

Sample Certificate of Hospital Work Part 2

In this year, I have been working and learning, and constantly honing my ability to work in practice, so that my business level has been greatly improved, and my personal ideological and political qualities and comprehensive quality have been greatly improved. This year's personal work is summarized as follows:

As a toll collector position, every day is a different face, sitting in front of the computer with a smile mechanically repeat a collection of a payment of a simple - operation, does not require a high level of technical content, but also do not have to bear the great pressure of life as other departments of the doctor, which may be in the eyes of the toll work it. In fact, the work of the charge is not just a good money, to ensure accuracy can be, in any hospital, the charge is a window unit, the charge is the first patient to face, the charge not only on behalf of the hospital's image, but also to maintain the image of the hospital at all times, a good charge will be in the shortest possible time to allow patients to get a spring breeze of service, satisfied with the charge, satisfied with the hospital.

I. Charging work.

In 20__ this year, a lot of trivial things, my work is like everyone wants to repeat the mechanical work every day, but I did not simply go to the mechanical repetition, treating each patient I am trying to do a good job in service to establish a good image of the window; at the same time, also in the implementation of the hospital's thinking, the work is not just to do a good job of the surface of the things, but also go deep inside to see the real connotation of things, so that the hospital will be a good place. The real connotation of things, so that we can improve, to be able to do a really good job. Under the guidance of the financial seriously study the relevant systems and regulations, to better complete each job.

Second, the new rural cooperative, medical insurance work.

Our hospital from March 20__ to become a designated unit of health insurance, in December 20__ to become a designated hospital for the new rural cooperative, although before the training in several relevant aspects, but when it really started there is a hint of nervousness in the heart, thanks to the hospital leadership's trust and support, and also thanks to the help of the hospital with the help of my gradual understanding of the new rural cooperative, the health insurance policy, and in the operation of the new rural cooperative, the health insurance knowledge of the new rural cooperative, the knowledge of the new rural cooperative, the knowledge of the new rural cooperative, the knowledge of the new rural cooperative, the knowledge of the new rural cooperative and the health insurance. I gradually understood the new rural cooperative and medical insurance policies and mastered the knowledge of new rural cooperative and medical insurance in the continuous operation. The new rural cooperative, medical insurance is not only simple to grasp the knowledge, but also to use in practice, now face each patient when I will first ask you are the medical insurance, can reimbursement, which can reduce the patient's trouble, but also can reduce the hospital's trouble. The process of outpatient hospitalization of patients with medical insurance all mastered, due to the fewer patients with medical insurance, the operation is still slow, the future will strengthen the operation of medical insurance related to training and learning.

Third, the 20__ year work plan.

20__ year has to be turned over, 20__ year's footsteps in the ear, 20__ year's work has become the past, and then good results have been reduced to smoke, 20__ year I want to work harder:

1, to further improve the level of service, to reduce errors, to ensure the quality of service, so that the patient to get satisfied, the patient's satisfaction is the commendation of my work.

2, serious study of the new rural cooperative, health insurance knowledge, master the new rural cooperative, health insurance policy, in accordance with the requirements of the hospital with the health insurance office to do a good job.

3, strictly abide by the outpatient charges hospitalization charges of the system to ensure that the money is aligned; strengthen the communication and collaboration with various departments, the limit of the use of existing hospital resources, services to patients, for the development of the hospital to contribute their own modest efforts. The above is my personal work as a hospital charge reported that the summary of the inappropriate place please higher leadership criticism and correction.

Certificate of hospital work model 3

This year, our hospital will continue to deepen the hospital management year activities as the theme to create a second-tier hospital as the main line of work, consolidate the quality of the construction of the existing results, vigorously carry out the activities of the talent construction year, carry forward the spirit of hard work, hard work, independent innovation, pragmatic, cultivate characteristics, enhance the brand, in the new development situation, the development of the hospital, and the development of the hospital. Enhance the brand, in the new development situation to grasp the new opportunities, to achieve new breakthroughs.

First, the guiding ideology

for the guidance of people-oriented, wholeheartedly for the patient service. Compliance with medical ethics, strengthen personal cultivation, do civilized workers, build a harmonious hospital. Comprehensive implementation of the Department of Health, Chinese Medicine Administration deployment, seriously implement the spirit of the documents at all levels of health management, and strive to build knowledge, ideals, skills, moral four workers. Based on the post to make contributions, strive for excellence as a model, fully mobilize the enthusiasm and initiative of the staff, shaping a united and collaborative, positive, hard-working group.

Second, the work objectives

(a), business indicators

1, 80,000 outpatient visits;

2, admitted to 1450 hospitalizations;

3, the total business income of 10 million yuan;

(b), quality indicators:

1, prescription rate of 95% or more;

2, medical record writing rate of more than 95%;

2

3, outpatient Chinese medicine treatment rate of more than 65%, inpatient Chinese medicine treatment rate of more than 80%;

4, admissions and discharges diagnosis of more than 90%;

5, inpatient cure, improvement rate of more than 90%;

6, the success rate of more than 85% of the critically ill patients resuscitated

7, nursing operation pass rate ≥ 95%;

8, ultrasound positive rate of more than 80%;

10, nosocomial infection rate of less than 1%.

Third, the focus of work

1, to strengthen the construction of medical quality. In conscientiously implementing the basic medical system, basic diagnostic and treatment norms, routines and standards, focusing on strengthening the basic quality, link quality and end quality management, the full implementation of the "Chinese medicine hospital level review" put forward by the requirements of the work.

2, to strengthen the construction of key disciplines. Grasp the supporting set of disciplines and disciplinary construction planning, systematic training and introduction of talents, improve the business and technical level of professionals, carry out new technologies, new projects, broaden the scope of services, to build the core competitiveness of the hospital, and promote the work of the hospital to achieve new development.

3, improve operational efficiency.

Grasp the open-source and cost-saving work, to cultivate new technical services as an engine to drive the hospital's sustained, rapid and healthy economic development. Strict control of hospital operating costs.

4. Compact hardware facilities, strengthen the infrastructure.

Fourth, the work tasks and measures

1, the medical business work to strengthen quality management:

(1) the main tasks: First, to grasp the education, we must strengthen the key personnel, the key sections of the management awareness, improve its implementation of the rules and regulations and all levels and types of personnel duties, especially the core medical system of conscientiousness. The second is to improve the medical safety prevention mechanism, the implementation of medical adverse events early warning and preventive measures. It establishes a medical defects management system, further implements the medical safety responsibility system and accountability system, and strictly deals with the parties and departments involved in medical defects. Thirdly, focusing on improving medical quality and ensuring medical safety, we regularly conduct special studies on improving medical quality and ensuring medical safety, establish key objectives for quality and safety work, organize and carry out regular special inspections, and implement continuous improvement measures in response to existing problems. The fourth is to give full play to the role of quality management organizations at the hospital and departmental levels, strengthen the responsibilities of quality management organizations at the departmental level, and implement the measures of quality control in the process.

Fifth, according to the management of the year assessment standards and hospital level review acceptance of the new standards, improve the relevant system and the corresponding assessment system. The company's business is to provide a wide range of products and services to the public, and to provide a wide range of products and services to the public. Standardize the rational application of antimicrobials (2) Strengthen the management of outpatient and emergency departments: Strengthen the construction of specialties, spleen, stomach and lung disease, cardiothoracic outpatient clinics, outpatient and emergency departments to strictly implement standardized management. On the basis of efforts to improve the conditions of outpatient facilities, optimize the service flow, implement convenient facilities, and enhance the service capacity, we focus on the implementation of the following work: First, strengthen the business training of emergency and first-aid personnel, and further improve the level of diagnosis and treatment and emergency response to emergencies; second, further implementation of the system of responsibility for the first diagnosis and improve the capacity of the Emergency Department to achieve the professional setup, staffing is reasonable, and the equipment and facilities of the rescue equipment are available and intact, and emergency The third is to strengthen the management of patients with acute and critical illnesses, and to improve the success rate of rescue of patients with acute and critical illnesses.

(3) accelerate the technical construction. First of all, we should grasp the emergency department construction, increase investment, improve quality, improve service, increase the economic content of medical technology services. The second is to do a good job of actively introducing new technologies and new projects to form a technical service system with our hospital characteristics. The third is to strengthen the management of technical construction.

(4) Improve the quality of care: First, continue to implement the three-tier management system of nursing quality, adhere to the implementation of the inspection, evaluation, feedback system, the establishment of a quality traceability mechanism, to ensure that the quality of care to meet the standard requirements. The second is to focus on supervising the implementation of the core nursing system, strengthening the management, and regularly analyzing the attribution of nursing defects and nursing complaints, learning lessons from them, and proposing preventive and improvement measures. Thirdly, it focuses on strengthening the technical assessment of newly-installed nurses and nurses with low seniority. The annual training and assessment plan for nursing personnel and the standardized training plan for nurses have been formulated, and various measures have been taken to seriously organize and implement them. Fourth, further standardize the nursing operation language, informing procedures and communication skills, and train nurses to establish a good professional image. Fifth, give full play to the advantages of clinical nursing talent, enhance the nursing team's research level and technical innovation.

3, administrative and logistical work:

(1) management innovation activities. Each functional section should focus on the establishment of responsibility, incentives, constraints, competition and vitality of the internal operating mechanism, on strengthening management, improve the ability to implement, saving and integrating resources and other topics to carry out innovative work.

(2) continue to implement the task of creating a safe hospital and building a harmonious doctor-patient relationship. To further strengthen the safety awareness education, improve the individual to protect the department, the department to protect the hospital safety work management responsibility system.

While focusing on medical safety, comprehensively grasp the safety of drugs, fire, equipment and property. Actively carry out safety supervision and inspection, to prevent serious safety accidents, to ensure that the hospital has no security responsibility accidents.

(3) do a good job of information technology construction work actively do a good job of information technology construction work, and effectively strengthen the management of information systems. As our hospital new system installed in December ----, before the official use of the serious organization of the relevant personnel training, learning, make sure that each person in the official use of proficiency in a variety of system operations.

(4) to further improve the performance appraisal system in the original basis of continuous modification, the performance appraisal into the departmental assessment, to achieve fairness, justice, equal pay for equal work.

4, to further strengthen the construction of talent medical market competition is ultimately the competition for talent. Whoever cultivates talents properly, uses them appropriately, introduces them at the right time, who can maximize the benefits of talents, can have sustained development power and vitality in the competition, and can lead the innovation of technology and achieve breakthroughs in scientific research for a long time. How to attract, cultivate, grow the talent team, motivate them to continue to innovate, struggle, and hospital *** with the development of the hospital has become an important task facing the hospital ---- proposed plan to send 1-2 professional and technical personnel to go out for further training.

5, strengthen the construction of disciplines, highlighting the characteristics of Chinese medicine.

(1) Grasp the grassroots medical technology guidance and counterpart support work, highlighting the new technology, new project construction, highlighting the characteristics of specialties, give full play to the advantages of Chinese medicine characteristics of the townships and villages health offices to carry out Chinese medicine health and wellness guidance.

(2) grasp the work of Chinese medicine teachers, actively explore the folk single prescription, prescription, do a good job of the old Chinese medicine inheritance missionary work.

(3) In accordance with the work requirements of the State Administration of Traditional Chinese Medicine, Chinese medicine and Chinese and Western medicine combined medical personnel, must write Chinese medical records, as one of the conditions for promotion and advancement.

(4) in the traditional Chinese medicine diagnosis and treatment, to highlight the characteristics of the orthopedics and traumatology, acupuncture and massage, treatment of unhealthy diseases and other key specialties to build a good, at the same time, training and the introduction of traditional Chinese medicine talent, Chinese medicine outpatient business driven by a good, highlighting the Chinese medicine, "simple, convenient, testing, strict" features, highlighting the hospital's Chinese medicine.

6, strengthen the self-construction of the team, and improve the first to strive for excellence.

Give full play to the role of the party organization's battlefield, strengthen the political and ideological work of the staff,

5, the implementation of the job responsibility system, to full of energy to lead the whole hospital staff to establish a correct outlook on life and values, and cultivate an excellent hospital culture, to the party building the right way, to the party building for development.

7, to strengthen the work of Chinese medicine culture construction, Chinese medicine culture is the Chinese medicine component of the Chinese nation's excellent traditional culture, is the spiritual wealth and material form formed in the process of the occurrence of the development of Chinese medicine, but also thousands of years to understand life, maintain health, prevention and treatment of diseases of the system of ideas and methods.

8, to further increase the popularity of the work of the cure of the disease work in ---- year, although compared to the ---- year to carry out the new development, but due to the "not yet cured" in the minds of the people can not be more understanding and acceptance to carry out a greater resistance to ---- year, I will increase the cure of the disease publicity, focusing on schools, administrative institutions, personnel, and so on, the publicity of the disease. Focusing on schools, administrative institutions, personnel are more concentrated in the sector to carry out, through the words and example of such personnel, is the general public to recognize and understand the work of the treatment of disease.

---- year, we will be reform and innovation consciousness, pragmatic spirit, down-to-earth style, to improve the quality of care, to promote the innovative development of the hospital to make positive efforts! To "better, faster, stronger" development for the citizens of Yanjin County to provide better quality services, for the development of health care in our county to inject new vitality!

Certificate of hospital work model 4

In the past year, the entire department staff to the needs of patients as the starting point for all the work of the department, to provide patients with satisfactory medical services, health education, difficult and critical case discussion, crisis value report, into the clinical path and other activities, cardiology facilities have been greatly improved. The facilities of the cardiology department have been greatly improved, and new hemodialysis techniques have been carried out; peritoneal dialysis techniques have been learned. In the new year, the department will seize the opportunity of the quality nursing demonstration department to improve the medical equipments and techniques of the department. In terms of equipment acquisition, we plan to apply for a bedside ECG machine and a cardiac marker detector. New programs such as these place higher demands on nursing. In the new year, we must further improve the level of care, improve the quality of care, the plan is as follows:

First, strengthen the nurses on-the-job education, improve the overall quality of nursing staff

(a), according to the standardization of nurse training and nurses on-the-job continuing education to implement the program to grasp the nurses of the "three fundamentals" and specialist skills training and assessment work

(a), according to the standardization of nurse training and nurses on-the-job continuing education implementation program to grasp the nurses of the "three fundamentals" and specialized Skills training and assessment work

1, focusing on strengthening the assessment of new nurses, employed nurses, low seniority nurses, to strengthen their sense of learning, the Department of Nursing work plan for the first half of the year to strengthen the basic knowledge of nursing, increase the number of assessments, until the standard.

2, strengthen the training of specialist skills: each department to develop a cycle of specialist theory and skills training and assessment plan, the annual organization of the examination, assessment of 2-3 times, the theory of the examination to have a questionnaire and closed-book examination organized by the head nurse, the requirements of effectiveness, not a formality, in order to cultivate specialist nurses to lay a solid foundation

3, Basic skills assessment: belonging to the standardized training object of the nurses, in the year 16 basic skills must all meet the standard, the assessment requirements in the actual work of the sampling test. Other levels of nurses plan to arrange the operation of a test, the theory of the second test.

4, to strengthen the learning and mastery of relevant knowledge, the organization of a practical assessment of the rules and regulations, theoretical examination and clinical application of the combination of checking compliance with the implementation of the rules.

(ii), strengthen the learning of humanities knowledge, improve the overall quality of nurses

1, the organization of learning the culture of hospital service etiquette, to strengthen the nurses' awareness of the modern nursing culture, first discussed within the level of the head of the nurses, to reach a *** knowledge in the whole hospital to enhance the quality of the activities carried out within the scope of the development of the training program and the implementation of a specific plan

Arrangement of hospital-wide Lectures and the way to send out and invite in to learn nurses' social etiquette and professional service etiquette. Nurses etiquette competition activities, the use of "" Nurses' Day during the month of activities set off to learn etiquette, speaking literacy, the organization of festive evening party with fun and education.

(C), update professional theoretical knowledge, improve the technical level of specialized nursing.

With the status quo of the imbalance between the nursing level and the development of medical technology, the head nurse of each department organizes the study of specialist knowledge, such as the development of new technology projects and special difficult diseases, can be updated by asking doctors to teach, retrieve literature, the nursing department organizes nursing rounds and nursing consultation and discussion of the form of knowledge and skills. At the same time, there are plans to send some of the nurses to go out for further training and study to improve the academic level.

Second, strengthen nursing management, rigorous work plan for the head nurse, improve the management level of the head nurse

(a), the beginning of the year to hold a hospital management of the head nurse class, mainly to update the management concept, management skills and nursing services in the cultivation of the spirit of humanism, the current population of the community of the service needs of the nursing care, the outlook for nursing work in the new year, as well as the head of the nurses, such as feelings of communication and exchange.

(ii), strengthen the nurse manager target management assessment, monthly assessment and year-end assessment combined, the quality of nursing care in the department and the nurse manager assessment linked to other management indicators.

(c), to promote learning and exchange between the head nurse and between departments, quarterly organization of nursing quality cross-checking, and held a meeting of the head nurse's work experience exchange, drawing on the improvement of nursing management level.

Third, strengthen the process of nursing quality control to ensure safe and effective nursing

(a), continue to implement the nursing quality of the secondary management system, in particular, the need to develop and improve the ability of the head nurse to find problems, problem solving ability, but also to play the role of the quality control team of the quality of the unit quality control, clear their respective quality control points, to enhance the participation of the whole staff in the quality of management awareness, improve the quality of care.

(2), the establishment of inspection, evaluation, feedback system, the establishment of a traceability mechanism, the nursing department staff often in-depth inspection of each department, supervision, evaluation. Evaluation mode to the site assessment of nurses and check patients, check records, listen to doctors, found that the nursing work in the problem, put forward corrective measures.

(C), further standardize the writing of nursing instruments, from the details, strengthen each nursing instrument to take the quality controller - nurse manager - nursing department of the three-tier evaluation system, regular nursing record defects analysis and improvement, increase the weight of defects in the discharge medical records deductions, emphasizing that unqualified nursing instruments are not filed. The year-end nursing paperwork evaluation rated the collective first, second and third.

(D) to strengthen the nursing process of safety management:

1, continue to strengthen the nursing safety of three-tier monitoring and management, the department and the Department of Nursing monthly nursing safety hazards and do a good job of nursing errors defects, nursing complaints attribution analysis, more from their own and departmental point of view to analyze, analyze the reasons for the occurrence of the lessons to be learned, and put forward preventive and improvement measures. The same problem recurring departments and individuals, the nurse manager management and personal responsibility.

2, the strict implementation of the checking system, emphasizing the implementation of the second check in place, to strengthen the management of nursing students, a clear lead teacher's responsibility for the management of safety, to eliminate serious errors and accidents.

3, strengthen the head nurse to the department of hardware and facilities of the routine inspection of awareness, usually strengthen the performance and safety checks, timely detection of problems and timely maintenance, to maintain the integrity of the equipment.

Fourth, deepen the intimate service, improve the quality of service

(a), in the training of nurses on the basis of daily etiquette, to further standardize the nursing operation language, nurse-patient communication skills. Cultivate nurses to establish a good professional image.

(2), focus on collecting information on nursing service needs, the nursing department through the understanding of the return visit card comments, talk to outpatients and inpatients, the distribution of satisfaction questionnaires, etc., to obtain the patient's needs and feedback information, and timely improvement measures, while giving incentives to nurses to mobilize their work enthusiasm.

Certificate of hospital work model 5

20---- the second half of the year, in order to further implement the "patient-centered" general purpose of the service, to strengthen the basic nursing care, the full implementation of the nursing responsibility system, the overall enhancement of the level of nursing care services, and improve the patient's satisfaction. Satisfaction. According to the spirit of the nursing department combined with the actual department, the development of this plan.

I. Strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, to provide quality, safe and orderly nursing services.

1. Continuously strengthen the safety awareness education, found in the work of the unsafe factors to remind, and put forward corrective measures, to the hospital and outside the nursing error as an example of the organization of the discussion of learning to learn, so that the nursing staff to fully understand the nursing error factors of the new situation, the new characteristics of the lessons learned from this, so that the safety alarm bells always ring.

2. Strengthen the management of key periods, such as night shifts, shifts, holidays, etc., the implementation of flexible scheduling system, a reasonable mix of old, middle and young on duty, while paying attention to the cultivation of nurses on duty independently of the spirit of prudence.

3, to strengthen the management of key children, such as the intensive care of children in the monitoring room and the general pediatric ward of critically ill children, the above children as the main focus of the department's morning meeting and shift handover discussions on the patient's existing and potential risks to make an assessment, to reach a *** knowledge, to attract the attention of all classes.

4. Improve nursing documentation to reduce safety risks. Standardize nursing documentation, conscientiously implement the nursing record in the "cross principles, namely, objective, true, accurate, timely and complete",

5, improve the nursing emergency risk plan, the usual work to pay attention to the development of nurses' emergency response ability, each emergency work should be done retrospectively evaluation, from which to learn from the experience and lessons learned, to improve the nurse's response to emergencies. Nurses' ability to respond to emergencies.

Second, patient-centered, advocate humane service, strengthen nurse-patient communication, improve patient satisfaction, avoid nursing disputes.

1, office nurses sincere reception of new patients, the sick child to the bed, take the initiative to the sick child's family to do admission

publicity and health education.

2, the responsible nurse is required to communicate with the child's family every day, including health education, to understand the child's condition, life needs, the effect of medication and response, etc., and conscientiously carry out the nursing operation to inform the program, and respect for the parents of the child's right to know to relieve the child's parents of their concerns.

3, held a monthly seminar, the distribution of patient satisfaction questionnaires, high quality of service nurses to give praise and encouragement, the poor quality of service nurses to criticize and educate.

Third, in-depth development of "people-oriented" overall nursing work. Refine the workflow, clear job responsibilities.

1. Revise the duties of each class, change the scheduling mode, refine the workflow of each class, find the weak links, clear division of labor in nursing, and strive to make the new duties more reasonable and practical.

2. Grasp the basic nursing, specialized nursing, the implementation of the responsible nurse responsibility system. Provide patients with holistic nursing services, closely observe the patient's condition, communicate with the patient at any time, do a good job in the patient's life care, basic nursing care, to protect the patient's safety, reflecting the humanization of nursing care.

3, deepen the use of nurses stratified, based on the patient's condition, nursing difficulty and technical requirements of the distribution of responsible nurses, critical patients by seniority, ability to strong nurses are responsible for, reflecting the ability to correspond.

Fourth, the nurses to implement performance allocation

Allocation principles: efficiency, quality first, according to the distribution of labor, taking into account justice and fairness.

Allocation basis: patient satisfaction, workload, risk, nursing quality, responsibility.

V. Strengthen patient health education

1. By the responsible nurse to do every day according to the treatment of common diseases in the department and nursing routines, special diets, disease self-

prevention, medication precautions, to the patient to do a detailed explanation of the patient, the patient to carry out health education and rehabilitation guidance, to provide psychological care.

2. Monthly nursing office meeting, each nurse report work and feelings. Monthly patient satisfaction survey, listen carefully to the patient's opinions and suggestions on quality nursing work. Timely feedback on existing problems, put forward corrective measures to continuously improve the quality of care and improve patient satisfaction.

Six, new business, new technology

1, focusing on the development of pediatric rehabilitation health care, selecting 1-2 nurses for further training in pediatric rehabilitation health care

2, enhance the awareness of scientific research, and strive to carry out the new technology 1-2 items during the year.