Traditional Culture Encyclopedia - Traditional festivals - Difference between e-commerce CRM and traditional CRM systems
Difference between e-commerce CRM and traditional CRM systems
Are you talking about the difference between e-commerce CRM and traditional CRM system?
The e-commerce industry is an emerging industry in recent years, relying on the Internet to conduct business, but ultimately for the customer base.
It's just that the marketing approach is not the same as traditional businesses.
The e-commerce CRM system function focuses on the docking with the e-commerce platform, customer information, customer order management.
The traditional CRM system is mainly follow-up management, sales management, customer information, customer order management.
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