Traditional Culture Encyclopedia - Traditional festivals - How to deal with the failure of Xiangtan broadband terminal (modem, set-top box)?
How to deal with the failure of Xiangtan broadband terminal (modem, set-top box)?
1. If you bought the modem and set-top box through channels other than the telecom company, you need to find after-sales service for maintenance.
2. If the modem and set-top box are purchased through the channel of the telecom company or rented by the telecom company for free, and the broadband terminal fails, first call the customer service hotline of China Telecom for fault repair, and our company will send staff to conduct on-site inspection. If it is within the warranty period (within one year), the maintenance will be replaced. If the network terminal is not damaged intentionally, it can be repaired free of charge. If it is beyond the warranty period or cannot be repaired, users need to buy it themselves. The remote control of ITV set-top box is guaranteed for three months. If the damage exceeds the warranty period and cannot be repaired, you can only buy it from 40 yuan 1 (the remote controller can be purchased in the business hall).
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