Personal work summary of courier

Courier needs to carry out business operation process, deliver express mail on time, guide customers to fill in relevant information and get it back in time; Check the delivered goods for errors and give timely feedback. Next, I will bring you a personal summary of the courier's work. I hope you like it.

Under the correct leadership of the District Postal Express Logistics Company, we will actively promote the transformation of economic development mode and the adjustment of business structure, accelerate the integration of resources and process optimization, improve the operation quality of the whole network, enhance the core competitiveness, and strive to build a harmonious and civilized enterprise. The operation, reform and service of the city's postal express logistics have achieved certain results, and basically completed all the planned indicators issued by the district postal express logistics company.

First, take the overall situation into consideration, focus on the long-term and unswervingly accelerate development.

Our city has always insisted on paying close attention to the development of express logistics business and solving the problems in progress by means of development.

Constantly broaden the development ideas, strive to expand the business market, focus on solving the key problems and weak links that restrict business development, and the business development of the enterprise presents a good momentum.

1. Postal express logistics business achieved rapid growth. The city's postal express logistics realized a business income of 208,900 yuan, a year-on-year increase of 22.28%. Among them, the accumulated income of express delivery business was 6.5438+0.564 million yuan, a year-on-year increase of 27.85%; The accumulated revenue of logistics business was 4,938,900 yuan, up 7.3% year-on-year.

2. The income-generating effect of key businesses and key projects is remarkable. The accumulated income of domestic express delivery business was 654.38+00663400 yuan, up 47.06% year-on-year; The accumulated income from international business is 890,900 yuan; The accumulated income of the same city business is 2.606 million yuan; E-commerce accumulates customers and ensures that recipients receive emails in time. And set up a customer service center to solve the problems existing in the bidding process in time, effectively enhance the brand image of ems and enhance customer loyalty, trust and satisfaction.

The second is to highlight key points, grasp key points, and continue to support development in depth.

The city's postal express logistics aims to support the development of enterprises, vigorously improve the efficiency of network resource allocation and management, constantly promote institutional reform and management innovation, strive to improve the well-being of employees, and constantly provide the source of power for business development.

1. Support and guarantee capability is constantly enhanced. First of all, capacity investment has been increasing. During the year, 15 vehicles and 40 electric vehicles were added; Second, the investment network construction has achieved initial results. There are 6 investment promotion departments and 22 investment promotion stations in the city, with 1 19 section and 192 investment promotion personnel. Third, the air mail route from Baotou to Shanghai, Guangzhou and Chengdu was newly opened, and the mail delivery time was shortened by 0.5- 1.5 days; Fourth, the "punctuality project" has been effectively implemented. The mail processing center, shuttle bus, delivery and other key links have been carefully adjusted, so that the internal processing flow has been significantly optimized, and the main time limit and quality indicators have been significantly improved under the rapid growth of business volume.

2. The level of scientific management and control has been effectively improved. First of all, the management and control of human resources are increasing. Strictly control the total amount of employment, strictly implement the approval procedures for employment, implement the "double approval" system for post staffing management and post increase, and realize that all employees in the enterprise have no "off-balance-sheet" personnel. In-depth promotion of job optimization has met the production and operation needs of enterprises through measures such as increasing the vitality of human resources, outsourcing non-core jobs, popularizing "double-fixed" standards, and refining working hours management. Second, the ability of financial management and control has been steadily improved. Further strengthen the centralized control of costs and expenses, start the budget information management, continuously optimize the cost budget, strengthen the centralized management of funds, and vigorously promote the profit and loss accounting of all units. And the profit and loss accounting of key projects and bicycles has been implemented, which has obviously enhanced the benefits and steadily improved the income level. 65438+ 10 up to now, * * * has paid 2.74 million yuan in arrears, reaching the assessment index range of arrears rate of district postal express logistics company.

Third, risk prevention and control work has been further strengthened.

Do a good job in the implementation and inspection of various safety production systems, focusing on the safety of mail, funds and postal transportation. No major accidents occurred throughout the year. According to the requirements of "five prohibitions" in business management, the tariff management of agreed customers was strengthened and the tariffs of low-tariff customers were adjusted.

3. The operational mechanism system has been continuously rationalized. First, the management system has been further rationalized. The three-level "integrated" management system of city postal express logistics branch, six business departments and 1 Qixian business department has been improved, and the professional management pattern of comprehensive department, marketing department and network transportation department has been established. The second is to fully implement the scientific and effective piece-rate wage reform method. In order to reflect the principle of getting more for more work, in April, our bureau implemented a scientific and effective reform method of unprotected piece-rate wage, and in June 165438+ 10, we adjusted and improved the reform method of piece-rate wage again, that is, every time we give 0.8 yuan a reward, we will receive 10% of the reward income, and implement the policy of not capping. Through the implementation of this policy, it has greatly mobilized the enthusiasm of investors, promoted the all-round development of the market, and effectively boosted the rapid growth of business income.

4. Further progress was made in building a harmonious enterprise. Attach great importance to the construction of harmonious labor relations, and the signing rate of labor contracts, the participation rate of social insurance and the participation rate of migrant workers reach 100%. Strengthen the training of all staff and take various forms to strengthen the training.

Actively carry out activities such as "striving for Excellence" and literary evenings to create a strong corporate harmonious atmosphere. Intensified assistance, actively organized "send warm" activities, and distributed solatium10.4 million yuan throughout the year, benefiting nearly 25 employees.

Three, fulfill their duties, integrity, unswervingly lead the development.

Further strengthen the management of leading cadres and the construction of leading bodies, improve the comprehensive quality and performance ability of leading bodies, enhance the cohesion, creativity and combat effectiveness of leading bodies, and earnestly assume the political, economic and social responsibilities for the rapid and healthy development of postal express logistics in the city.

Selected articles on personal work summary of courier 2 I. Basic situation

Earnestly enhance the sense of responsibility and mission, take preventing vehicle safety accidents and putting an end to illegal driving as the top priority of vehicle management, and leaders attach great importance to support and vehicle safety management. Vigorously support the specific work of vehicle management.

* * * There are currently 3 vehicles. Including duty 1 vehicle, Mitsubishi off-road 1 vehicle, Cheetah off-road 1 vehicle. There are 65,438 drivers and 65,438 managers. Responsible for the purchase of all vehicles, payment of fuel and insurance, settlement, secondary maintenance, accident handling, maintenance supervision, vehicle file arrangement and so on. And I also undertake the work of a driver. The fleet has the function of issuing plans for all vehicles. Responsibility and obligation of establishing and perfecting innovative vehicle management system. At present, the vehicle management system is being revised and needs to be improved.

Second, the work situation

Strictly abide by the operating rules and road traffic laws to be foolproof. When I have a little spare time, I will study all kinds of traffic laws and regulations with great concentration, so as to drive safely according to the rules. Always read the traffic atlas, memorize all kinds of traffic routes, avoid detours and bad roads during driving, and save time and fuel. In vehicle maintenance, we should play the dual roles of "doctor" and "beautician", be familiar with the technical performance of various vehicles in regular maintenance, regular maintenance and regular cleaning, and troubleshoot in time to keep the vehicles in good condition.

It is difficult to manage the current lack of drivers. Never flinch before work. Unite comrades, help others, and don't haggle over every ounce for personal interests. In every trip, after sending their comrades safely to their destination, they immediately moved things and equipment with their comrades regardless of the fatigue of the journey, and took the initiative to provide good service after running.

Being a driver is hard, and being a good driver is even more difficult. "Do it well" is my life principle. When I drive home late at night, I feel the pain of driving; When you see the trust of leaders and the recognition of comrades, and see the fruitful results of work development, you can enjoy the sweetness of driving. I always love my job, take my unit as my home and do my job dutifully. Often work overtime, no shifts, no sundays and holidays, and stand by when you get off the bus. No matter leaders or comrades, I get on the bus with greetings and leave messages when I get off. As soon as I heard that there was a driving task, I didn't rest and immediately threw myself into my work. As a manager and a driver, always keep in mind the heavy responsibility you shoulder.

Third, the problem of work.

Although some achievements and progress have been made, the existing problems can not be ignored, such as: their own quality needs to be further improved and service awareness needs to be improved. In my future work, I will try my best to make up for these shortcomings and comprehensively improve my comprehensive quality, professional level and service quality.

Some people say that when you choose a driver, you choose hard work. I will stay with this hard job for a long time in the future, but I will never regret it, because I am willing to give all my enthusiasm and show all my sincerity for my career. I am willing to give everything for my beloved Zhengfeng Company.

IV. Next Work Plan

We will continue to study deeply and improve ourselves. Next, we will start with the details and further improve the vehicle management measures. Especially in the management of drivers, we should strengthen supervision, inspection and training, learn the Road Traffic Safety Law, and improve the overall quality of drivers. Through education and training, the theoretical and practical operation level of drivers can be improved and the traffic accident rate can be reduced. Do a good job in team building and strengthen vehicle management, improve safety awareness, combine management with education, persist for a long time, and be solid.

The work summary of the courier three people is coming to an end. Looking back on 20__ years, I am really filled with emotion, with gains and losses. Thank the company for giving me a platform for growth, so that I can continue to learn at work and gradually improve my quality. I also want to thank the respected leaders and dear colleagues for their support and love. With your help, I can be handy at work and have a certain step in the development of the company.

I. Existing problems

1. Wrong order color, wrong reduction, wrong size, wrong order color check.

2. The cooperation and coordination with the workshop and other departments is not good enough, which leads to the failure to meet the delivery date.

3. Color card tracking is not in place.

Secondly, through this period of hard work, I have exercised my personal patience, carefully and reasonably arranged my work.

1, grasp the production progress. In order to complete the pre-arranged production plan, the production manager must constantly confirm the actual progress of production. Compare the production performance with the plan at least once a day, so as to find the gap in time and formulate effective remedial measures.

2. Shipment as planned. If the delivery cannot be made on schedule for some reason, communicate with the customer in time to avoid deduction.

Through one year's work, I also clearly see that I still have many shortcomings, mainly: insufficient understanding, limited ability, some things are not handled properly, and the working methods need to be improved. These shortcomings will be improved in my future work, and I will try my best.

Third, the work plan for next year

Do your duty and concentrate. Strictly follow the standards of issuing documents and improve the quality of issuing documents; Do a good job in sending, receiving and circulating documents in time,

Clear seal management procedures, improve the use of registration, it is strictly prohibited to approve the use of seals; Improve various rules and regulations, and prohibit the use of seals that have not been registered or approved; Improve the rules and regulations, act in accordance with the various systems, so that the receipt of documents is standardized, the work norms have rules to follow, and all work is well documented.

1, do your job carefully.

Insist on completing the tasks assigned by the leaders, and strive to satisfy the leaders and customers. Assist the manager to do daily office work, such as typing, printing and copying documents. Seriously complete the file sorting work, collect and sort out all kinds of documents in time, store them in categories, and make them clear and easy to check.

2. Be strict with yourself and consciously abide by various systems.

Do things seriously and carefully; Report to the leader in an all-round way; Daily work should be recorded and reported in time, and people should be polite;

Be frank and tolerant to colleagues; Strict office discipline, do not do anything irrelevant to the work content.

Fourth, strive to do a good job in new functions and continuously complete the work of leadership.

1, the order is in quadruplicate (delivery date), one for each department, and the packaging details should be accurate.

2, color card, delivery to the customer to confirm the tracking in place.

3. Cooperate and coordinate with workshops and other departments.

4. Shipment shall be made according to the established schedule and relevant requirements.

5. After confirming the relevant delivery information with the customer, sort out the documents.

6. Coordinate with the production department to deliver goods according to different packaging requirements of customers.

7. Sort out the shipping information and submit it to the Finance Department on 25th.

Summary of the work of four couriers Since the Spring Festival of 20 _ _ _, I have worked as an intern in Jiefang Road and Renmin Road and become a qualified courier. With the reform of the company and the help of comrades, I gradually grew up, and I also realized the happiness of my work through hardships. Every customer's gentle gratitude is the greatest understanding. I still remember an old woman pulling me and saying, "Have a rest, son." In my previous works:

One: obey. Earnestly complete every task assigned by the leader, and resolutely obey the right and wrong. Gradually change from courier to courier salesman, treat every customer as a friend, the customer's phone number is the charging number, and get to the customer's side as soon as possible to do a good job. In May of _ _ _, the company established Jianhua Road Receiving and Delivery Station, which was a turning point and the most difficult time. Send a bowl of steamed bread noodles immediately at noon every day, and never delay customers for a second. It just issued the concept of China Post ems at full speed. I obeyed, and I know more about the significance and importance of obedience. I have been constantly changing my working environment and place since I joined the company for three years. Sometimes I really don't understand, but I still do my job unswervingly. I know there must be leadership reasons for this arrangement, and I will be more obedient to the transfer in my future work.

Second: marketing. The first Zhuge Liang Cultural Festival was held in _ _ _. During the delivery process, it was found that the responsible professor at that time successfully won 23 invitations from Hong Kong and South Korea, with a business income of 2648 yuan. In the same period, I also talked about 383 notices of school-enterprise training courses in Xiangfan College, and realized income of 7,660 yuan. No matter how big or small customers use ems, they will serve wholeheartedly, and have established long-term cooperative relations with Xiangfan Qingyongxin Trading Co., Ltd., Xiangfan Du Ying Industrial Co., Ltd., Xiangfan Yin Ji Cotton Company, Xiangfan State Taxation Bureau, Xiangfan Tobacco Marketing Center, Shuanghui Group Xiangfan Branch and Guo Jing Office. In the course of the company's drastic reform, according to the company's policy of vigorously developing cooperative business in the financial industry, and on the basis of meeting the needs of customers as much as possible, we have successively established standard parts cooperation business with Huaxia Bank Xiangyang Branch, China Construction Bank Railway Branch and changjiang securities Co., Ltd.

Three: team. One excellent strategist is not worth three excellent soldiers. Under the leadership of the current manager, the staff of the whole station created a good atmosphere for Qi Xin to work together, solve difficulties and perform tasks together. I am a soldier in this team, and I am also a proud soldier. The company also constantly provides training and exercise opportunities, and has been sent to provincial companies for many times to study as an internship agent for the stationmaster of Jianhua Road, so that the business level and professional knowledge can be rapidly improved in a short time. I am also a proud soldier in this big team, and I firmly believe that one day all ems staff will develop with one heart and one mind.

Four: customers. In the three years of communication with customers, there were also mistakes and rashness. Nowadays, the market competition is extremely fierce, and the understanding of the needs of e-commerce customers is not delicate enough, which leads to a very small number of customers losing confidence in ems and choosing private express delivery. In the next work, we should follow up the customer trends every day, grasp the direction of the mail, find a problem to solve together, and communicate and solve the accumulated mistakes in time. Seize the opportunity that customers turn back to choose ems every time their opponents make mistakes, actively promote sales and provide services that non-postal companies can't provide at the same price and speed. Choose customers who receive more money to actively carry out public relations and find a breakthrough in developing standard parts business. Call back to the college entrance examination notice. Customers mail daily necessities to their children. Promote with customers of non-postal companies, find customers and provide services.

Summary of the work of five couriers Since the Spring Festival, I have worked as an intern in the post of mail opening. After a period of understanding of the work, I became a courier and gradually became a county and city letter sealer. With the reform of the company and the help of my colleagues, I gradually grew up, and I also realized the happiness of my work through hardships. Every encouragement from leaders and every care from colleagues is the greatest happiness, and there are also many shortcomings in previous work:

First, obey.

It is necessary for an enterprise and institution employee to finish every task assigned by the leader seriously, but I still have some shortcomings that need to be corrected and improved. To change from a courier to a good courier salesman, take daily tasks as a stepping stone to your progress. The arrangement of the leader is the charge number, and follow up the shift at the first time. I obeyed, and I know more about the significance and importance of obedience. I have been constantly changing my working environment and place since I joined the company for three years. Sometimes I really don't understand, but I still do my job unswervingly. I know there must be leadership reasons for this arrangement, and I will be more obedient to the transfer in my future work.

Second, the shortcomings in the work.

1, personal accomplishment and basic quality need to be further improved.

2, the theoretical level and working ability are still slightly insufficient, and they need to grow in learning.

3. The communication with colleagues is not harmonious enough and needs further improvement.

4. Careful work needs to be further improved, and we should fully understand the truth that "attention is everywhere".

5. The subjective initiative of work needs to be further improved.

Third, the team.

Two heads are better than one. The staff of the whole station, under the leadership of the current team leader, created a good atmosphere for Qi Xin to work together to solve difficulties and perform tasks together. I am a soldier in this team, and I am also a proud soldier. The company also constantly provides training and exercise opportunities, from the transshipment group to the import self-study and internship, which quickly improves the business level and professional knowledge in a short time and has a great understanding of the business. I am also a proud soldier in this big team, and I firmly believe that one day all EMS staff will develop with one heart and one mind.

Fourth, business.

Good at summing up and accumulating experience in the practice of successfully improving business level; Be good at learning from failure and try to turn it into your own business level.

We should study hard, use our brains hard, work hard, step up the efficiency of our business level, and get familiar with basic business faster.

Fifth, the concept of time.

It's easy to be late, although in most cases it's because of the interference of family affairs. However, I know very well that the perfection of enterprise management depends on the system. As the saying goes, "No rules, no Fiona Fang". We must restrain ourselves at the same time as the system, remind ourselves and strive to grasp the balance between work and life.

How time flies when the courier summarizes the work of six people! Unconsciously, it has gone through several spring and autumn periods. With the support and help of my colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. All aspects have improved themselves and laid a good foundation for doing a good job. This is a life treasure that is more precious than anything else and will benefit me for life. So I am working and studying with a grateful heart. The following is my summary and induction of my work in the past year:

I. Internal management

1. Be strict with yourself at work to ensure the accuracy of warehousing, warehousing and picking data;

2. When changing shifts. Carefully coordinate warehousing, accurate and timely warehousing;

3. Material distribution. Can conscientiously implement the provisions of material distribution, dare to adhere to the principle of non-favoritism, and ensure the accuracy of finished product distribution;

4. Report production. In addition to improving the transmission efficiency, the four-point class should also carefully collect data and make reasonable preparations to provide the most accurate data for the leaders as far as possible with its own ability;

5. Do a good job in warehouse management, clean the warehouse as much as possible, remove the bad packaging bags in time, organize the warehouse according to the situation, and actively carry out 5S management.

Second, obey the law.

Strengthen ideological and political study and professional knowledge to improve political quality. Mainly study the company's relevant spirit, material management, computer operation, business management and other knowledge, in order to continuously improve their own quality, actively abide by the warehouse management discipline, obey the arrangements of superiors.

Third, job responsibilities

1, quality assurance work. In other words, we must ensure the quality of the products in storage and take twelve precautions against fire, water, pressure, deformation and corrosion. According to the first-in-first-out principle, the top is light and the bottom is heavy, and the top is small and the bottom is big; According to the three principles of timing, positioning and quantification, warehousing and dispatching;

2. Warehouse account. Ensure that the quantity of purchased goods, shipped goods and inventory of the day are accurately registered and accounted according to the types and names of materials before work every night, so that leaders can see the accurate inventory of the warehouse last night when they go to work every day, thus making accurate production arrangements for the day;

3. Monthly report. Make an inventory at the end of each month. The warehouse should not only make an inventory account of the warehouse, but also summarize all kinds of data of the whole factory, make a monthly report and provide it to the decision-making department so that the decision-makers can arrange and adjust the next work in time.

4. Receiving and sending of materials. Warehouse is actually a transfer station for factory products: the main job of warehouse management is to timely and accurately send and receive transit materials to cooperate with factory production. This requires us to be very clear about the origin, quantity, production date, color and raw materials. Every material that entered the warehouse at that time;

5, warehouse finishing work. At present, most enterprises require themselves to meet 5S standards, and we should strictly use the requirements of these systems to test whether our work is qualified. For the warehouse, the warehouse is a place where many goods come in and out, so the warehouse is more likely to appear messy than other places, which requires us to sort out the warehouse from time to time. All items belong to different places, useful and orderly placed, useless thrown away, often cleaned up, long-term adherence, so that the warehouse always looks orderly, dry and tidy;

6. The progress of a company can also be said to be a continuous improvement process of constantly asking questions and solving problems. For the mistakes in daily work, we should improve and solve them in time when we find the problems, and then find and solve them, so that we can improve them repeatedly.

Generally speaking, I have done some work and made some achievements in the past year, but the achievements can only represent the past, and there are also some shortcomings in my work. However, difficulties are the stumbling block and cornerstone of progress. While trying to carry forward the advantages, we should learn to improve the shortcomings and learn to be brave after knowing shame. In the new year, I will certainly continue to work hard, do my best and contribute to the company's construction.

20 _ _ is my graduation year. In order to better complete the graduation thesis writing, according to the requirements of the school, I came to _ _ _ _ Logistics Express Company for three months as an intern. During the three-month study, I have gained a lot of feelings and knowledge, learned a lot and made great progress, especially better understanding the close relationship between logistics links in the definition of logistics. The following is the time.

Logistics is a process that organically combines the basic elements such as transportation, loading and unloading, warehousing, distribution processing, distribution, packaging and information processing, and all links are interlocking and indispensable. I realized this in my daily work. My internship in the company is a small number of clerks, and my main job every day is to send and receive documents. At this point, I can say that I have a better understanding of the relationship between logistics factors.

The vehicle I work in is an electric vehicle, which I transport. The backpack issued by the company is equivalent to my "express warehouse". Every day, we have to load and unload when we leave the warehouse, and then we have to contact the consignee by phone. If there is any abnormal information, I will give timely feedback and finally deliver it. In this link, I should pay more attention to rational optimization of resources. Only by closely linking these links can we complete the delivery task on time, and only in this way can we not delay the delivery.

At the same time, the customer will call you and ask you to pick up the parts. At this time, you should complete the picking task within 40 minutes after you know the picking information. In the process of picking up the goods, you should package the customer's express reasonably, process the information, and finally send the goods back to your business point safely.

The above is the most important work I have to do every day. It links all the factors of logistics together well. The logistics process is a whole process, and the rational allocation of each link is the premise and important guarantee for the smooth progress of logistics. Logistics is a process from A to B, but in order to reach the destination with the shortest transportation time, the lowest logistics cost and the safest transportation mode, it is necessary to connect the seven elements of logistics.

The internship is over. Although I feel very hard during this period, I have a deeper understanding of the theoretical knowledge in books and a very good opportunity for social practice, which is not only good for my design, but also good for my future development. Level, make the best preparation for becoming an excellent people's teacher in the future.