What is SMT? SOP?

The so-called SOP refers to the capitalization of the first letter in the three words of Standard Operation Procedure, that is, the standard operating procedure, which describes the standard operating steps and requirements of an event in a unified format to guide and standardize daily work. The essence of SOP is to quantify the details. In more popular terms, SOP is to refine and quantify the key control points in a program.

In more popular terms, SOP is to refine and quantify the key control points in a program. From the above basic definition of SOP, SOP has the following inherent characteristics:

SOP is a program. SOP is a description of a process, not a description of a result. At the same time, SOP is not a system. It is how to standardize the control points in a program under the process.

SOP is a kind of operating procedure. SOP is a kind of operational procedure, which is real and concrete, not something at the conceptual level. If combined with the standards of ISO9 system, SOP belongs to the third-order document, that is, the operational document.

SOP is a standard operating procedure. Here are the so-called standards. That is, not all the operating procedures written casually can be called SOP, but must be the optimal operating program design that can be realized under the current conditions after continuous practice. To put it more popularly, the so-called standard is to refine, quantify, optimize and refine the relevant operating steps as much as possible. The degree of quantification and optimization is that under normal conditions, everyone can understand without ambiguity.

SOP standardized operating procedure SOP is not a single one, but a system. Although we can define each SOP separately, from the perspective of enterprise management, SOP can't be just a single one, it must be a whole and a system, and it is also indispensable for enterprises. Yu Shiwei also specifically mentioned in his lecture that a company should have two books and one. Another book is the blue book, SOP, standard operating procedure, and this standard operating procedure must be detailed and quantified.

2. Why do enterprises do SOP

The purpose and significance of doing SOP, from the fundamental purpose of enterprises, is nothing more than to improve management and operation capabilities and make enterprises obtain greater benefits. From a slightly detailed point of view, we can make a simple analysis from the following two aspects.

1) In order to improve the operation efficiency of the enterprise

There are two basic characteristics in the daily work of the enterprise, one is that the personnel in many positions often change, and the other is that the basic operating procedures of some daily work are relatively stable. Different people may do things in different ways and steps because of their different growth experiences, personalities, knowledge and experience. Even if the ways and steps of doing things are the same, there will still be some differences in the standards and degrees of doing everything. For example, we often see "smile service" in some window industries, and their managers and superiors will also have such requirements for employees, but what is a smile in the end may be different for everyone. For the customer, what he wants is a real smile, and the feelings he gets from every employee should be basically the same. Therefore, we can quantify the smile through SOP, for example, "showing eight teeth" is a smile. This quantifies and standardizes the details.

At the same time, because SOP itself is the product of continuous summarization, optimization and perfection in practice, many people's wisdom has been accumulated in this process, so it is relatively optimized and can improve the efficiency of doing things. Through the improvement of the efficiency of each SOP to the corresponding work, the enterprise will inevitably improve the overall operating efficiency through the overall SOP system.

2) In order to improve the operation effect of the enterprise

Because SOP is the optimization of the control point operation of each operating procedure, every employee can do things according to the relevant provisions of SOP, and there will be no big mistakes. Even if there is a mistake, you can quickly check it through SOP to find the problem and improve it. At the same time, with SOP, the continuity of our daily work and the accumulation of relevant knowledge are ensured, and some management input costs are saved for enterprises invisibly. This is especially true in today's knowledge economy era of economic globalization and competition globalization. Judging from the operating effect of each enterprise, the key competitive advantage lies in the lowest cost or differentiation. For competitive enterprises with the same conditions, differentiation is often not in hardware, but in software. Software differentiation is often not in the big strategy, but in the specific details. The difference of details is not reflected in understanding, but in whether these details can be quantified, that is, details determine success or failure. Therefore, in this sense, SOP has a very good role in promoting the operation effect of enterprises.

3. How to do SOP

The way to do SOP may be basically different in management mode and management mode, and there will be some differences. Judging from the actual situation of Guorui Company, we can generally proceed according to the following steps:

1) First, do the processes and procedures. According to the classification of SOP by the company, all relevant functional departments should first make the corresponding main flow chart, then make corresponding sub-flow charts according to the main flow chart, and make corresponding procedures according to each sub-flow. In each procedure, it is necessary to determine which control points, which control points should be SOP, which control points do not need to be SOP, and which control points can be combined to make an SOP, including each classification, which should be considered clearly and formulated.

2) determine the execution steps of each job that needs to be SOP. For the control points that need to be SOP in the program, the corresponding execution steps should be listed first. There should be a unified standard for the division of execution steps, such as in chronological order. If you are not sure about the implementation steps, you should communicate with more professional people in time and remove these obstacles first.

3) Apply the company template and formulate SOP. On the premise that these problems are clear, you can start writing SOP. When writing SOP according to the company's template, do not change the settings on the template; For some SOPs, some pictures or other legends may be added in addition to some text descriptions, in order to visualize and quantify some details in the steps.

4) Only by doing it with your heart can you make a good SOP. Because writing SOP itself is a complicated job, it often makes people feel boring, but SOP is very important to the company, and the company is also prepared to make necessary investment in this respect, especially in two to three years, so we must do it with our heart, otherwise we will not achieve really good results, and even go to the negative of formalism.

As a model worker said, "Doing things seriously can only make things right, and doing things with your heart can make things well", and I use this sentence to encourage you.