What things in life need to give up traditional thinking? Give examples.

(Case 1) The case of Shanghai Didu Nala Bar defrauding consumers. Last year, in 65438+February, Nala Bar of Shanghai Imperial Capital received two foreign tourists on Jiujiang Road. During the consumption of foreign tourists, the bar invited two ladies to chat with them, and * * * ordered six glasses of scotch whisky, fruits and snacks, and the checkout amount was 1840 yuan. After negotiation, the actual payment was 1 100 yuan. Two foreign tourists felt that there was fraud, so they reported it to the relevant departments. After investigation, the parties involved in the case hired others to induce consumption in their business, and at the same time provided domestic brandy as scotch whisky to consumers, which was serious. The above-mentioned behavior of the parties violated the Measures for Punishment of Consumer Fraud. According to the provisions of the Law on the Protection of Consumer Rights and Interests, the industrial and commercial departments impose administrative penalties on the parties to revoke their business licenses. Reminder: Recently, some phenomena such as beauty experience and free monitoring have occurred from time to time. Consumers should not be easily confused by street soliciting. Once your rights and interests are damaged, please report to the public security and industrial and commercial departments in time. (Case 2) Putuo Branch of the Industrial and Commercial Bureau received a report from the "Red Shield Rights Protection Contact Point of Qingshuiwan Neighborhood Committee" and seized a large number of brand-name clothes suspected of counterfeiting Armani, Gucci, boss and so on. It is stored in the home of a resident in Kaixuan North Road 1555 Lane. After investigation, the party concerned started selling clothes in April 2005, bought counterfeit clothes with the trademark 16 from Xiangyang Road and other clothing markets, and opened an online shop named "All in Shanghai" on Yi Bei and Taobao. The industrial and commercial department ordered it to stop illegal business according to law, confiscated and destroyed 3772 infringing goods, and fined 232240 yuan. Reminder: the "contact point for consumer rights protection" is the "patron saint" at the doorstep of ordinary people and the "supervision post" in the community. Consumers can directly report to the contact point when they have disputes with operators in the process of purchasing goods and receiving services, or when they find illegal business practices in the community. (Case 3) Distribution of Unqualified Wires and Cables Shanghai Saifeifan Trading Co., Ltd. purchased 473,000 meters of wires and cables from Wuxi Pucao Cable Co., Ltd. in April last year, and stored them in the nine planetary markets in Minhang District and a warehouse in Zhongjiang Road for sale. After sampling inspection, 23 specifications of wires and 22 specifications of cables are unqualified products, with a value of 365,438 yuan +0.93 million yuan. If the party concerned shoddy, the industrial and commercial department will confiscate the unqualified cables and impose an administrative penalty of 65,438 yuan +0.6 million yuan. Reminder: Fake and shoddy products, Jerry-building, and shoddy products happen from time to time in the wire and cable industry, leaving hidden dangers for consumer safety. When consumers buy cable products, they must choose a formal building materials store. If any abnormality is found during use, please ask the authoritative organization to detect it in time. (Case 4) The case of distributing food without inspection report helped Changjiang Food Distribution Service Company to buy 3. 1 13 boxes of tripe and 44 boxes of beef tendon from Guangdong market at low price in the form of cash purchase from last August to last June, totaling 3. 1 ton. It will be seized during the Spring Festival on New Year's Day. After investigation, the party concerned cannot provide the inspection report issued by the statutory inspection agency and the copy of the inspection report signed or sealed by the supplier. The industrial and commercial department confiscated the goods according to law and fined 8 1.39 million yuan. Reminder: Last July, the State Council promulgated the Special Provisions on Strengthening the Safety Supervision and Management of Food and Other Products. Operators should strictly check and accept food purchases, and strictly implement the system of claiming certificates and tickets and purchasing ledger. The industrial and commercial departments will strictly investigate and deal with foods that cannot provide inspection reports. (Case 5) Case of Selling Inferior Corn Seeds In April last year, Chongming Industrial and Commercial Branch received a complaint from a farmer, reflecting that the corn seeds it bought at Nongdeli Samsung Store had low germination rate and serious seed rot. After investigation, Nongdeli Samsung Store bought 240 kilograms of "Luxing" brand "Yedan 23" hybrid corn seeds produced by Lufeng Seed Company in Laizhou City, Shandong Province in June 2005, and all of them have been sold to local farmers. The germination rate of this batch of corn seeds is 6 1%, which is 85% lower than the national standard and belongs to inferior seeds. This batch of seeds caused damage to 27 administrative villages 142 households and more than 200 mu of land. The industry and commerce imposed an administrative penalty of 25,000 yuan according to law. Reminder: Seeds are different from other commodities, and exposure quality problems can only be reflected after seeds germinate underground. Here, seed dealers are warned to earnestly fulfill their product quality responsibilities, otherwise the loss will outweigh the gain. (Case 6) Automobile Parts Selling Counterfeit Trademarks Shanghai Nengyu Trading Co., Ltd. purchased a batch of 16 varieties such as gasoline pumps and Pu Sang water pump assemblies that were known to be counterfeit trademarks and sold them to the outside world. Up to the time of the crime, the party * * * sold 1306 auto parts, with a sales amount of 6 144 yuan, with a total value of 499,293 yuan. The industrial and commercial department made an administrative penalty of confiscating all counterfeit auto parts and fined 80 thousand yuan according to law. Reminder: As more and more cars enter ordinary families, some manufacturers mass-produce auto parts of mature models; These accessories are often cheaper than genuine products, and consumers are willing to buy them. This greed for petty gain has not only laid a hidden danger, but also contributed to the proliferation of counterfeit auto parts. To this end, consumers are called upon to purchase accessories through formal channels, so that they can buy and use them with confidence. (Case 7) Real Estate Brokerage Contract Fraud Shanghai Dezhong Real Estate Brokerage Company was entrusted by Li to sell a house in the petrochemical area. In March 2007, the intermediary company rented Li's house to live without telling him, signed a lease agreement with Li in the name of Li, forged Li's signature, and * * * defrauded the house rent 1.500 yuan and the agency fee 1.75 yuan for himself. This behavior has constituted contract fraud, and the industrial and commercial department ordered the parties to return the rent to Li and imposed a fine of 1000 yuan. Reminder: When there is an entrustment or transaction relationship between consumers and operators, remember to sign a written contract or ask for an invoice. When entrusting others to buy, sell or rent a house, they should communicate with the agent in time and check the house regularly. (Case 8) Door-to-door selling of medical devices cheats consumers. Shanghai Xiangcun Medical Equipment Co., Ltd. sells "human microcirculation therapeutic instrument" by door-to-door sales. The company promises to use the products free of charge for one year, and each set will receive 350 yuan deposit. A year later, the staff will come to get the therapeutic instrument back and refund the deposit. In fact, when the consumer asked for a refund of the therapeutic instrument and the deposit, the company blocked it with various excuses and refused to refund it. When the industrial and commercial department intervened in the investigation, the parties absconded with the money. In order to prevent the situation from further expanding, the industrial and commercial department has made the punishment of revoking the business license of the parties concerned. Reminder: Door-to-door selling has gradually become a new consumption format. When consumers, especially elderly consumers, accept such services, they must verify the identity card of the salesperson, carefully check the product description, and understand the function, characteristics, model, price, after-sales service and business address of the product. According to the regulations, consumers can return the goods within 7 days from the date of purchase without giving reasons. The Municipal Consumer Protection Committee announced 10 a typical case of infringement of consumers' rights and interests: real estate agency case Aosheng real estate agency refused to return the intentional payment. Last August, Mr. Yang introduced a second-hand house in Hongqiao Road, Shanghai, and paid the intentional gold 1 000 yuan on the same day. "Osvin" only gave him a receipt after receiving the money, and the signature in the column of "financial supervisor" of the receipt was the name of the payee. Then the transaction failed. Mr. Yang's request for a refund of the intention money was rejected. "Aosheng" refused to accept mediation. With the support of the Consumer Protection Committee, Mr. Yang sent the complaint to the court. After judgment, the real estate agent should refund the consumer's intention money and bear the case acceptance fee. Comment on the intermediary company embezzling consumers' "intention money" by virtue of its dominant position, which violates the relevant provisions of the contract law. The false advertising case "Freezing Point Refrigeration (Shanghai) Air Conditioning Maintenance Company" deceived many consumers, including Ms. Xu, and reported that a self-proclaimed "Freezing Point Refrigeration (Shanghai) Air Conditioning Maintenance Company" released information through telephone and Internet, claiming to be a special maintenance department of several well-known brands of air conditioners, which can provide on-site air conditioning maintenance services. This "freezing point company" charges high fees, but the maintenance level is not high, and the air conditioner is repaired and broken; When reporting for repair again, the other party tried every means to dodge. After investigation, the company was not registered in this city, and it was also suspected of forging licenses, counterfeiting brand air-conditioning special maintenance departments, and providing false addresses. At present, the relevant departments have taken measures such as temporarily closing the company's website, shutting down its business telephone and stopping related directory search services. It is an obvious act of deceiving consumers' rights and interests to criticize operators for using false enterprise names and publishing false advertisements. "Mixed" for a while, but it is not the way to operate for a long time. Advertising Case Samsung (China) Investment Co., Ltd. is irresponsible in product advertising. Last July, Mr Xu bought a Samsung double-door refrigerator at the price of 1 1500 yuan. This refrigerator has the function of "broadband temperature change zone" in the product catalogue and Samsung China official website. When the refrigerator arrived home, Mr. Xu found that this refrigerator did not have the function of "broadband temperature change zone". Samsung got a response and confirmed this situation. However, when Mr. Xu suggested that there would be a difference in the price of refrigerators with or without the function of "broadband temperature change zone" and asked for a refund of the extra price he paid, the company insisted that they had uniformly told the promoters that this refrigerator did not have the function of "broadband temperature change zone". As for the promoters, they didn't talk about it, and the product leaflet page was not recovered. The product description that Mr. Xu saw on the website showed that this type of refrigerator had this function, which was beyond their control, so he categorically refused the consumer a refund. The introduction of specific functions of products in comment advertisements is an important basis for consumers to compare and choose goods. As a well-known enterprise, Samsung failed to adjust the webpage settings, withdraw and change the leaflet page in time when the physical function of the product was inconsistent with the company's related website introduction and leaflet page description. Consumers did not actively take remedial measures when they found the above-mentioned work omissions. This move at least shows that the company has neglected the rights and interests of consumers. The online shopping mail order case "Postgraduate Wang Ji" collects money but does not provide books, so it is difficult to get a refund. On September 3 last year, Mr. Sheng ordered books for the postgraduate entrance examination in Haiser Computer Technology Co., Ltd., but he still hasn't received them one month later. Mr. Sheng asked for a refund, and the company agreed, but after several months, he still refused to refund. At the same time, the Consumer Protection Committee received dozens of complaints from consumers about the website, which reflected the same problem. The Consumer Protection Committee visited many times, but the person in charge of the website shirked, and the staff refused to cooperate if they could delay. Mr. Sheng's refund was not received until June 2008. In the case of "Shanghai mail order 56 pieces", Ms. Fan received the mail order catalogue of "Shanghai mail order 56 pieces" on June 5438+ 10, 2007, and remitted 255 yuan to buy 6 pieces in early February. On February 14, she received a lot of problematic items: the latest generation of upgraded sewing machines only have foreign language instructions, which she can't understand; As soon as the double-layer clothes basket is opened, the iron wire of the basket is broken; The vacuum compression bag for collecting quilts does not work. On February 16, she returned the products with quality problems, and requested to exchange them with other products according to the promise in the mail order catalogue that "the products are not satisfied within 1 month, and can be returned". However, the Ministry said that the outer packaging was damaged and needed to ask the leader for replacement. After waiting for 4 months, Ms. Fan still hasn't heard from me. When she called again, the phone number was empty. Although comments on online shopping, mail order and TV direct selling are time-saving and convenient, they also provide some dishonest operators with opportunities to seek improper benefits because of their "non-contact" characteristics, and become the hot spots of consumer complaints at present. In June last year, Ms. Qu bought a beauty card for a women's beauty salon. After getting the card, she only had a beauty treatment once and never had time to go again. Until the middle of 5438+ 10, when she wanted to go to nursing again, the beauty salon was already an "iron general". Ms. Qu quickly called the owner's mobile phone, but no one answered. After accepting the complaint, the Consumer Protection Committee contacted the person in charge of the store through various channels, but it was never found. Case: Xinhui Branch of Xinyan Beauty Salon Co., Ltd. broke its promise. On April 9, 2006, Ms. Zhou signed the Golden Age Beauty Agreement with Nanhui Branch of Shanghai Yan Beauty Salon Co., Ltd. at a price of 3,800 yuan. In the agreement, the company promised that after a course of treatment (15 times), the chloasma on Ms. Zhou's face could be removed, making her face shiny and tender. If the above effect cannot be achieved, the full cost will be refunded. After completing a course of treatment, Ms. Zhou found that the expected effect was not achieved. Results Since July 2007, the company has been doing cosmetic repair for her for free, but it still has no effect. Ms. Zhou asked the company for a refund according to the agreement, but the company has been delaying the settlement. After Ms. Zhou complained, the company suddenly closed down and disappeared. Comment on prepaid consumption is a hot and difficult point of complaint. At present, the beauty salon and fitness industry sells all kinds of stored value cards, membership cards or other prepaid products to consumers at a so-called "low price". Promises made when selling cards are often difficult to honor, and they leave after complaining too much. Consumers have to cover their pockets when paying in advance. Family Decoration Case Wanhua Interior Decoration Co., Ltd. used "moving" to avoid responsibility. Mr. Zhao and Shanghai Interior Decoration Co., Ltd. signed the renovation contract in February 2005, stipulating that "the warranty period of decoration works is two years". However, less than half a year after the renovation, quality problems such as large-scale cracking of bedroom walls, foaming of aisle walls and bulging of kitchen walls have appeared one after another. When he tried to contact the company for warranty, the company office was empty. At the beginning of 2007, Mr. Zhao found that the company had a new office, so he came to the company again to ask for warranty. The other party refused to take responsibility for maintenance, and suddenly moved and disappeared a few days later. Rongguan Decoration Engineering Co., Ltd. delayed the construction period and stood me up many times. Ms. Zhang signed the villa renovation contract with Shanghai Rongguan Decoration Engineering Co., Ltd., and the agreed construction period is from March 2007 1 day to August 2007 1 day. However, during the construction process, the company repeatedly delayed the progress, and Ms. Zhang repeatedly negotiated with it. Finally, the two sides signed a supplementary agreement, and the company promised that if the construction period was delayed again, it would be fined 6,543,800 yuan per day. However, after the signing of the agreement, the villa decoration construction site is still unattended and unattended. Under the coordination of the Consumer Protection Committee, both parties agreed to terminate the contract. However, during the clearance, the company proposed to charge a lot of fees, which led to the dispute being unresolved. Case Ollisch Decoration Engineering Co., Ltd. refused to perform the contract, which violated the principle of good faith. In February 2007, Ms. Sun signed the renovation contract with Shanghai Aolishi Decoration Engineering Co., Ltd., and made an agreement on the brands of paint, water pipes, floors and other materials. During the construction period, Ms. Sun found that the materials used by the decoration company were not agreed brands, and there were obvious quality problems in many places such as security doors, indoor door frames, ceilings and lines. To this end, Ms. Sun asked the decoration company to pay the next sum of money after rectification, but the decoration company suddenly stopped working. Ms. Sun has negotiated with her many times, but the company still insists that "even if it is rectified, it must pay money first, and if it is not issued, it will stop working". Home improvement reviews are very professional. Due to the asymmetric information between the two parties, the quality of construction workers is uneven, and the legitimate rights and interests of consumers are sometimes damaged. For some dishonest enterprises in the decoration process with various excuses not to fulfill the agreement with consumers, consumers are sometimes really helpless.