"One Office Joint Office" Secures Social Security Payment

Secure the bottom line of social security payment and people's livelihood. In the "One Office Joint Operation" area of ??the service hall, Ms. Liu, who had just experienced the "one-stop" handling of social security handling and payment business, repeatedly praised, "In the past, social security handling and payment business had to go to

The Human Resources and Social Security Bureau and the Taxation Bureau have been operating at both ends. Now you can get it all in one hall, which is fast and convenient. "What Ms. Liu couldn't help but praise is the Municipal Taxation Bureau that recently moved into the Municipal Human Resources and Social Security Service Hall.

"Tax Window".

Social insurance payment is a major livelihood issue that the people are eager to pay attention to.

Focusing on the difficult and difficult social security payment problems of the masses, such as "repeated questions and multiple attempts", the municipal taxation department conducted in-depth investigations and studies, taking the opportunity of the "Spring Breeze Action for Convenient Taxation" to strengthen collaboration with the social security department, and use the "Taxation Special Window"

" method has been stationed in the service hall of the Bureau of Human Resources and Social Security to create a "one-office joint-operation" convenient model for social security handling and payment services.

“Considering that some flexible employment personnel are not familiar with fee-related knowledge, and some middle-aged and elderly people are not proficient in operating smartphones, two staff members will be stationed at the tax window. In addition to providing payment services, they also provide targeted policy publicity and consultation.

and other services," said Wang Jing, deputy section chief of the Social Security Fees and Non-Tax Revenue Section of the Municipal Taxation Bureau.

At present, 23 high-frequency processing services of social insurance premiums for units and flexible employees in our city, such as declaration and payment of social insurance premiums for urban and rural residents, signing of agreements, and issuance of payment certificates, have been "co-handled in one office" to solve the problem of "handling services nearby,

The demand for “handling” social security business in one go.

"It only took me a few minutes to complete the social security back payment business in the 'One Hall Joint Office' area." Zhou, a 59-year-old citizen, told reporters that the tax staff also guided him step by step on how to use WeChat mini programs and other online methods.

For "contactless" payment, "the staff explained it in detail and I wrote it down. Next time, I can do it directly on my mobile phone without having to go to the window to do it." The municipal tax department has always adhered to the "people-centered" principle.

Based on the service concept, we have established a communication and liaison mechanism with the Human Resources and Social Security and Medical Insurance, streamlined the business processing process, and further clarified the congestion points, pain points and difficulties of payers.

Formulate practical implementation plans, standardize and refine information data transmission, front-end business processing, back-end data transfer, troubleshooting, emergency handling and other matters, to form "efficient window acceptance, timely transmission of information, accurate back-end processing, results

real-time feedback" business process.

Improve window settings, staffing, software and hardware equipment, etc., form a team of business support experts, set up green channels for military personnel, the elderly, severely disabled people and other groups, and open up the "last mile" of payment services.

It is understood that since the transfer of social insurance premium collection responsibilities, the municipal taxation department has always insisted on taking the needs of payers as the starting point and goal, effectively ensuring the bottom line of people's livelihood, constantly improving people's livelihood and well-being, and providing diversified services to the city's more than 3 million insured people.

Social security payment services effectively ensure the smooth operation of the city’s social insurance undertakings.

"If we take one more step, taxpayers and payers will have to take one less step. At present, the 'One Office Joint Office' zone has handled more than 250 social security payment-related businesses, and the average processing time has been reduced to 3 minutes. Compared with the traditional 'two-end running'

"The payment mode saves more than 90% of the time." The relevant person in charge of the Municipal Taxation Bureau said that in the next step, the municipal taxation department will continue to strengthen internal and external linkage, continue to enrich the "one-office joint office" circle of friends, and vigorously promote "contactless" tax processing.

Payment, providing taxpayers with more high-quality, convenient and efficient tax services.