Job responsibilities of store operation supervisor

Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. Whether it is part-time or part-time, it refers to different positions. Job responsibility is a visual job description, which can be divided into different job types.

Store operation supervisor 1 1 job responsibilities, inspection and coordination of departments and on-site operation matters;

2, responsible for organizing the training and assessment of subordinates and sales staff;

3. Evaluate employees' performance and improve morale and performance;

4. Assist the operation manager to achieve the operation objectives;

5. Responsible for supervising and handling customer complaints, returns, prices and listing;

6. Responsible for the collection, analysis and anti-shame of sales performance data.

7. Supervise the management of on-site service quality, environmental quality and on-site discipline;

8. Be responsible for the service management of research business circle, development members and bulk customers;

9, work report, summary and suggestions for improvement;

10, work plan, review, daily and annual plan, etc.

1 1, related management matters of this department; Complete other tasks assigned by superiors.

Job responsibilities of store operation supervisor 2 1. The primary responsibility of the operation supervisor is to do a good job in floor management according to the regulations and indicators issued by the company.

2. Be responsible for the staff management of this floor, strengthen the quality education and professional skills training of employees, keep abreast of the ideological trends of employees, do the ideological work of employees thoroughly and carefully, and cultivate their professionalism.

3. Be responsible for examining and approving the purchase and sale plan, mastering the floor operation and sales situation, making reasonable decision-making guidance on the commodity structure and operation mode of each supplier, grasping the monthly operation situation of each counter on the floor in time, giving guiding suggestions and improvement measures to improve the economic benefits of the mall.

4. The management structure of this floor, the organization and implementation of large-scale promotion activities, as well as the guiding suggestions for commodity identification cards, POPs and commodity placement, constantly communicate with suppliers and carry out various forms of promotion activities.

5. Be responsible for the management of commodity price positioning on this floor, strictly control the operation process of purchasing, selling, storing and adjusting commodities, strictly control the quality, prevent fake and shoddy commodities from entering the market, communicate with the price department in time, organize employees to conduct market research on a regular basis, feed back research information, and adjust commodity prices of different grades in time.

6. Be fully responsible for the operation and management of this floor, implement store management in accordance with the company's unified requirements for corporate image, strictly implement business management norms and various management systems, ensure the normal operation of business activities, continuously improve service quality, and properly handle customer complaints.

7. Organize departmental meetings, and timely convey the spirit of the work instructions of the President and General Manager and the spirit of relevant company meetings and documents.

8, strictly pay special attention to the fire safety work, cultivate employees' fire awareness and emergency ability, to prevent the occurrence of safety accidents.

9. Be able to make very correct decisions on the work objectives of this department, and often put forward new plans or suggestions in the work.

10. Carefully organize the implementation of market research and provide market suggestions for the goods in the store.

Job responsibilities of store operation supervisor 3 1. Assist the operation manager to manage the goods.

2. Business analysis and assist the website not to be upgraded and other management matters.

3. Effectively manage, organize and mobilize employees' work enthusiasm, create warm, polite, clean and comfortable software services, and create beautiful display and clean and comfortable shopping environment.

4. On-site inspection and store order maintenance.

5. Be responsible for the brand inventory management of cabinet group and the layout adjustment of shopping malls.

6. Assist the operation manager to deal with and improve the problems related to brand adjustment.

7. Do a good job in the supervision and inventory management of the purchase, sale, storage, feedback and handling of unsalable and problematic commodities.

8. Do a good job in monthly inventory of cabinet groups, and do a good job in accounting. If there is a profit or loss, we must find out the reason and handle it well.

9. Organize the training of sales staff's business ability, so that employees can use skilled commodity knowledge in sales skills and improve service level.

10. Save, record and record the customer receipt and the first document.

1 1. Organize the monthly meeting and put forward the problems existing in the brand pavilion/counter and suggestions for solving them to the operation manager.

Job responsibilities of store operation supervisor 4 1. Responsible for all employees in this department to provide high-quality value-added services to customers;

2. Be responsible for the management of employees in this department to ensure the accurate implementation of company standards and specifications;

3. Be responsible for the design and implementation of all merchandise displays in this department;

4. Responsible for maintaining the operating standards of the department and maintaining a safe, tidy, clean and comfortable shopping environment in the mall;

5. Responsible for implementing the store-wide sales plan to ensure that the monthly and annual sales performance and gross profit performance of the department reach the company's indicators;

6. Be responsible for inventory management, control shortage, and control inventory turnover period to meet company standards;

7. Review perpetual orders and approve advertisements and price reductions in news;

8. Responsible for the implementation of the promotion plan, determine the competitive items and carry out various promotion activities to improve performance;

9. Responsible for the quality inspection of commodities in this department;

10. Be responsible for controlling the losses of this department within the indicators specified by the company;

1 1. Responsible for maintaining the cleanliness and hygiene standards in the department area, strengthening fire safety management and avoiding industrial accidents;

12. The fresh-keeping supervisor is also responsible for ensuring the normal temperature of all cold storage and freezers and the normal operation of all fresh-keeping processing equipment;

13. Be responsible for the training, assessment and promotion of employees in this department, improve labor productivity, and control personnel costs and operating costs.

Job responsibilities of store operation supervisor 5 1. Education major: college degree or above, management major is preferred;

2. Age image: 28-48 years old, with good image;

3. Work experience: more than five years of management experience in large commercial centers, more than three years of work experience in the same position, and rich experience in personnel training;

4. Professional skills: familiar with the planning and operation management of commercial centers, familiar with the customer complaint management of commercial centers, familiar with the relevant policies and regulations of national property management, with excellent emergency response and handling capabilities, strong interpersonal skills, and strong team management and communication and coordination skills;

5, personality characteristics: able to withstand pressure, strong sense of responsibility, strong principle, cheerful and open-minded, fair and just.

Job responsibilities of store operation supervisor 6 1. Under the leadership of the operation manager, assist the manager to carry out all kinds of work in an all-round way.

2. Directly responsible for the management of shopping malls, handling visits, consultation, reception and complaints from customers and business households in shopping malls, and establishing good relations with business households.

3. Be responsible for the patrol of shopping malls, and check the positions, occupations, fire-fighting equipment and public sanitation of merchants.

4. Timely report potential safety hazards and business dynamics of merchants, and solve them within their capabilities.

5. Be responsible for providing suggestions on new service initiatives and activity planning to the leaders, and organizing the implementation according to the decision of the decision-making level.

6. Drafting and revising reports and manuscripts.

7. Assist the manager to collect the fees payable by the business households.

8. Complete other tasks assigned by superiors.

Store operation supervisor 7 1 job responsibilities, convene and preside over departmental meetings;

2. Evaluate employees' performance and improve morale and performance;

3. Assist in achieving the company's business objectives;

4. Responsible for supervising the handling of customer complaints, and supervising the return management, price management and commodity display;

5. Responsible for the collection, analysis and feedback of sales performance data in shopping malls;

6. Supervise the management of on-site service quality, environmental quality and on-site discipline;

7. Be responsible for studying the business circle, developing members, establishing member files, receiving letters and visits from members, handling and answering complaints from members, and managing large-scale customer service in operation;

8. Meet with the department manager of the branch and finish other work assigned by the general manager of the branch in time;

9. Planning and control of departmental expense budget;

10, work achievement report, operating achievement benefit evaluation and improvement report;

1 1, work review plan, preparation of department annual plan;

12. Establishment and revision of the operation system of relevant departments;

13. Draft the rules of the branch and the articles of association of the members;

14, personnel promotion qualification review planning and attendance;

15, planning and promotion of human resources development in this department;

16, formulation and submission of short-term, medium-term and long-term operation strategies;

17, cooperate with the planning department to organize various promotion activities;

18, other related operational management matters;

19. Cooperate with the Planning Department to organize various promotional activities.

Job responsibilities of store operation supervisor 8 1. Proficient in the work flow, operation points and precautions of the department, with management awareness of improvement and innovation;

2, responsible for participating in the formulation of the operation department stage work objectives and leading employees to achieve the goals;

3. Responsible for the standardized management and control of employee attendance, gfd, shopping guide and promotion, reception service and other software;

4. Responsible for handling general emergencies in the store, such as customer disputes and merchant disputes;

5. Supervise the sales of all counters in the store, actively analyze the experience and related factors, and immediately respond comprehensively and ask the superior supervisor;

6, responsible for regular, comprehensive and accurate communication with the counter merchants, and actively grasp the business dynamics of the counter;

7. Based on the principle of honesty and win-win, maintain mutually beneficial business relations with all counter merchants;

8. Carry out the spirit and instructions of the supervisor and ensure that the employees comply with them;

9. Complete all tasks assigned by the supervisor.

Job responsibilities of store operation supervisor Article 9 Responsibilities:

1, formulate operational strategic objectives, formulate operational management training programs, and organize the implementation of landing training;

2. Be fully responsible for the operation and management of the company's overall direct stores and franchise stores, and realize the institutionalization, process and specialization of chain operation;

3. Research and analyze the market situation, track the development trend of the industry and the dynamics of competitors;

4. Combined with the brand positioning of the company's catering, constantly put forward strategies and schemes to optimize the operating service standards;

5. Be responsible for perfecting and establishing the standardized operation system of chain restaurants;

6. Integrate resources and coordinate the completion of the management indicators issued by the company;

7. Responsible for managing and coordinating the working relationship and daily affairs decisions between the competent departments and other cross-departments;

Requirements:

1, 10 years experience in operation, more than 7 years working experience in franchise or direct chain stores is preferred;

2, familiar with the chain restaurant operation mode and operation process of each management link;

3. Have advanced enterprise management concepts and methods, innovative consciousness and Internet thinking;

4. Excellent interpersonal communication and resource coordination skills, as well as elite team building skills;

5. Be sensitive to sales and market and give direction and guidance to the team;

Job responsibilities of store operation supervisor 10 responsibilities:

1. Make and implement the annual plan of the operation area, and achieve the company's annual targets (turnover, profit, KPI, etc.). ).

2. Assist regional managers and restaurant managers to set short-term and long-term business goals for each restaurant and help them achieve these goals.

3. Formulate a reward and punishment system to motivate team morale and efficiently improve turnover target, profit management, personnel development and customer satisfaction.

4. Analyze the trend of operational indicators, find opportunities, formulate action plans, and implement and improve them.

5. Adopt standard and necessary new store preparation procedures to ensure the efficient and smooth opening and operation of new stores.

6. Formulate the assessment system for regional managers in time and give them enough guidance.

7. Coordinate the relevant departments of the company to solve the emergency of the restaurant in time to ensure the normal operation of the restaurant.

8. Coordinate other matters related to restaurant operation.

9. Establish personnel reserve, training and promotion mechanisms to meet the development needs of restaurants.

Qualifications:

1. College degree or above;

2. Engaged in relevant positions in the chain catering industry and have more than 5 years of work experience;

3. Good communication and coordination skills;

4. Excellent analytical, planning and problem-solving skills;

5. Love the catering service industry, be honest and fair;

Job responsibilities of store operation supervisor: 1 1 1. Make quarterly, monthly and weekly business plans for the chain project site, and lead all partners to actively implement the designated tasks and business indicators;

2. Control the operating cost of the project site and pay attention to the overall profit and business development of the project site;

3, patrol and supervise the daily operation of the project site, and find out the shortcomings, put forward plans and suggestions for the overall operation of the project site;

4. Implement the local promotion plan, coordinate and communicate with the planning, and the planning will formulate the activity plan and submit it to the operation center for review. After the approval.

5. Formulate the development plan of the store manager, conduct comprehensive guidance and training on the business ability and skills of partners, analyze the achievement rate of goals and project performance, and manage and control the turnover rate, material cost rate and scrap rate of project points;

6. Regularly evaluate the operational performance of the project site, including: service, production, environmental sanitation and consumer feelings;

7. Spot check the management of materials, articles and cash on the project site;

8. Coordinate business communication between the headquarters and the project site;

9. Overall planning for the opening of new stores

Job responsibilities of store operation supervisor 12 Job responsibilities:

1. Maintain and update the accuracy, completeness and dynamics of store personnel file information at any time.

2. Follow up the submission of the store diary every day and learn about the performance dynamics every day.

3. Cooperate with the formulation of the plan and follow up the implementation of various sales activity plans of the store.

4. Follow up and implement all materials required by the mall.

5. Cooperate with the daily operation of franchised stores.

6. Update the daily sales data, check the accuracy of information and maintain the interaction of the working group.

Qualifications:

1, technical secondary school degree or above, proficient in using all kinds of office software.

2. Serious and responsible, with good communication and coordination skills.

3. Have a good sense of service and team spirit.

4. Working experience in terminal stores is preferred.

Job responsibilities of store operation supervisor 13 1. Optimization of organizational structure, manpower allocation and working standards/processes of manufacturing related departments;

2. Selection, training, assessment, motivation and flow management of personnel above the competent level in manufacturing related departments;

3. Supervising the selection, employment, education and retention management of subordinates by the person in charge of the department.

4. Responsible for the work of the competent department, raise, coordinate and allocate resources to achieve the work objectives.

5. Standardize production site management, improve operation methods and means, and improve work efficiency.

6. Organize capacity analysis and evaluation, rationally allocate people, machines, materials, methods and environment, and give full play to resource efficiency.

7. Supervise the construction of the company's quality and environmental management system, improve relevant work processes and management systems, and regularly review and check the implementation of processes and systems;

8. Supervise the management of production and other important equipment (configuration, maintenance, maintenance, improvement, selection and acceptance, etc.). ).

9. Supervise the design of production process and the preparation and implementation of process documents.

10. Strictly review and analyze the operating cost of the competent department, and effectively control the cost.

Job responsibilities of store operation supervisor 14 responsibilities:

1. According to the company's business development, participate in the company's business planning and business model construction;

2. According to the established strategic plan, comprehensively promote the operation system, product system and brand promotion system of chain enterprises, and formulate the overall market work plan;

3. Fully preside over the work of the company's operation management center, and deepen the construction of operation management system, sales monitoring system, teaching patrol management system and membership management system;

4. According to the market dynamics and development trends, accurately locate the business ideas, formulate the company's business management plan and operation promotion plan, and implement them;

5. Collect market information and industry information to carry out research on chain retail industry, and precipitate and summarize operational practice cases;

6. Promote coordination and communication between departments and close cooperation between business modules to achieve the company's business objectives.

Requirements:

1, bachelor degree or above, major in education, business administration, marketing, etc., more than 8 years experience in market, product and operation planning is preferred;

2. Rich national chain store management experience, good strategic planning and overall analysis ability, and high strategic development vision;

3. Strong market insight, ability to analyze and solve problems; Good planning, control and coordination ability and modern enterprise management concept;

4. Have strong leadership ability, negotiation ability, high thinking level, coordination and communication ability, adaptability and innovation and development ability.

Job responsibilities of store operation supervisor 15 Job contents:

1, responsible for supporting the operation of clothing brand customers and coordinating the project team with customers;

2. Be responsible for the overall operational strategy suggestions of customers, and be responsible for the strategy and implementation;

3. Assist the branch in the business negotiation of key sales customers, and be responsible for the overall delivery, project planning, task assignment, schedule control and report writing of customer projects;

4. According to the business diagnosis results of the client company, help the client to promote the project, guide the landing, and improve the overall business ability of the client company;

5. According to the overall sales situation of the terminal store of the customer company, make a diagnosis from the perspective of people, goods and fields, and give corresponding suggestions;

6, according to the customer company brand positioning and product characteristics, responsible for commodity planning and commodity operation suggestions;

7. Be responsible for improving the global consumer operation ability of customer brand companies and helping online and offline stores to formulate operation strategies such as member recruitment, retention, promotion, repurchase and loss recall;

8. Responsible for guiding the creativity, planning and execution of online and offline activities of enterprises, improving user stickiness and continuously improving user experience;

8. With the concept of openness and innovation, complete customer service delivery with good quality and quantity;

Requirements:

1, bachelor degree or above, brand company background, love retail industry, and have more than 8 years experience in chain brand direct sales and franchise management;

2. Good overall view, business understanding ability, interpersonal communication ability, project driving force and resource integration ability;

3. Have certain experience and ability in marketing planning, project management and data analysis;

4. Have rich experience in project management and retail system business, and have their own knowledge and understanding of enterprise internetization, online and offline integration, and traditional business and Internet integration;

3. With over 500 million transactions, those who are good at retail operation, performance improvement, brand upgrading projects, new retail transformation, dynamic balance of inventory control, brand promotion and content marketing core modules are preferred.