Skills and vocabulary of telemarketing drinks

The skills and words of telemarketing drinks are: have a thorough understanding of your products/services and master a set of conversation patterns that you are very familiar with; Learn to respect and make communication records; Learn to report yourself skillfully and get into the topic of conversation quickly.

1. Have a thorough understanding of your products/services and master a dialogue mode that you are very familiar with.

Clear your mind before dialing; Must have a full understanding of the company's own products. The so-called full understanding, that is, including the basic performance, unique functions and advanced functions of similar products, must be fully understood. If you don't even know your own products, how can you introduce your products to customers?

That is, what to say at the beginning, what to say next, and how to answer if the customer asks different questions. What questions customers may ask and how to guide customers' interest in products. As a telemarketer, you must be fully prepared before dialing.

After the phone call, you should concentrate on communicating with customers. Of course, the above process should be done in one go. Don't keep the other party waiting for a long time without responding. If so, the other party will not hesitate to hang up. A potential customer will be wasted because of your slow response.

2. Learn to respect and make communication records.

Proper address can improve your taste and quality as a telemarketer. Generally speaking, men are called "gentlemen" and women are called "ladies" or "ladies".

If you know the specific position or position of the customer, you can address the position and add the customer's last name in front of it, such as ",","Minister Chen" and "General Manager Li". In addition, telemarketers should also master the following common languages. Polite: "Excuse me, please!" "Sorry to bother you." "Thank you very much!" "Excuse me", "Please" and "Please give me some advice." "Please support." , "help", "understanding" and "support".

Telesalesmen should learn to take phone records after starting telephone communication. Our telemarketers will receive an average of 150-200 valid calls at the end of the day. If you don't keep a good phone record, you won't be able to follow up these customers who have called for the second time in the future. It is a very good habit for a telemarketer to record the details of the call.

When you follow up the phone, take a microphone in one hand and a pen in the other, and record the useful and important information you hear at any time. If you don't listen clearly, you have to let the other party repeat it, which will make the other party feel that you are dealing with your own work, and if you don't listen to him carefully, it will make the customer feel disrespected.

3. Learn to report yourself skillfully and get into the topic of conversation quickly.

Learn to report yourself skillfully and let the other person remember you immediately after listening, so that you will save a lot of time and cost when you follow up for the second time. When the other party picks up the phone, you should say hello politely and then report home. You shouldn't speak too fast or too slowly. The ideal speech speed is 240 bytes/minute.

When you speak, you should enunciate clearly, and your pronunciation should be full of gas. If the other person also signs up, you must write it down. In the next conversation, you can call each other by their first names from time to time, which will make customers feel that they are highly valued and bring you closer to them.

You can quickly enter the conversation topic after signing up. Time is precious to telemarketers and customers. No one is interested in listening to a stranger's rambling nonsense from time to time. You should inform customers of the company's products or services as soon as possible. It is particularly important to note that you must inform your customers of the advanced and outstanding features of your products/services at the first time.

The principle of changing body thinking is to overcome various psychological obstacles in communication. You call others to provide them with excellent products/services, not to make money. Many telemarketers often encounter such psychological obstacles in communication, which leads them to work with guilt, which is a very negative emotion.