Communication skills between hairdressers and customers

For a barber, it is very important to establish a good relationship with customers when communicating with them. Let me introduce the comm

Communication skills between hairdressers and customers

For a barber, it is very important to establish a good relationship with customers when communicating with them. Let me introduce the communication skills between hairdressers and customers. I hope it will be useful to you!

Communication skills between hairdressers and customers

1, welcome customers.

& lt When you notice a customer waiting, go to the front desk and greet her in person. Remember to take a few minutes to sit down and talk to the customer before she washes her hair. This is an opportunity for you to get to know them. Although it is not absolutely accurate, at least we can get some enlightenment. Finally, they make sure that customers know that this is a two-way communication process, and if they are not satisfied with your pruning, they should also ask you. This is a very important moment to make customers feel that you are very interested in their needs and ideas and care about giving them a hairstyle that makes them happy.

Second, if you are busy receiving another customer when the regular customer arrives, you should take some time to thank her for waiting, tell her how long it will take, and if possible, provide them with drinks or fashion magazines and newspapers.

Third, you should thank your customers for being punctual, but don't blame them for being late.

< Fourth > Avoid letting other hair stylists receive your clients. Pay attention to introduce your name to customers.

2. Handling problems and complaints

If you don't agree with the customer's point of view, you should agree with her point of view first, and then express your point of view skillfully. Never argue with customers.

Step 3 say goodbye to customers

& lt I give customers some advice on how to do their hair at home.

< second > ask the customer whether to book the next service. What is she wearing? Traditional or trendy? Leisure or formal? Can this reflect what she does or observe his hairstyle and ask her if she likes it now? What happened to the hair? If you see the person with the most personality. You can also confirm her recent chemotherapy, such as dyeing her hair or perming her hair. This is an opportunity to give her advice on how to trim your hair.

< Third > Only when you are sure that customers are satisfied, will you let them leave the salon.

& lt fourth > remember to give the customer a business card, especially the first service.

& lt Accompany customers to the reception desk and make sure that someone collects money there.

& lt 6 > Never urge customers to leave.

Hairdressing shop sales skills

1, like customers

Everyone has self-esteem and vanity, so everyone likes to be praised by others.

Shakespeare said, "Beautiful words are better than gifts".

Sincerely praising customers, whether in the past, present or future, is the most effective way to gain customers' goodwill. If you can become an expert in praising customers, you will surely achieve excellent sales performance.

Praising customers is our magic weapon to win the trust and love of customers. If the barber can continue to praise your customers, your customers will continue to buy the products and services you recommend. Don't be stingy with the language of praise, praise customers like bells, and learn to appreciate customers.

Praise the customer can find a breakthrough from all aspects of him, as the starting point of praise, such as the customer's appearance, clothing, figure, hairstyle, bag, color, temperament, expression and so on.

Step 2 smile

Because of his angel-like innocent smile, the baby can make people who meet him feel love and pity, have a desire to love him more, and take action to care for him, help him and meet his needs. So some people say that "babies are the greatest salesmen in the world". It all comes from his smile.

Hairdressing Sales Skills "Hairdressing Sales Skills" 2: Smiling is the best and most effective method and tool to close the distance between people, the golden key to open the window of customers' hearts and the adhesive to deepen the feelings between hairdressers and customers. Sales masters all over the world have described the unique role of smile in sales in their own language.

Smile is the best and most effective method and tool to close the distance between people, the golden key to open the window of customers' hearts, and the adhesive to deepen the feelings between hairdressers and customers.

Sales masters all over the world have described the unique role of smile in sales in their own language. Let's understand the mystery together.

The smiling face in business is a wonderful thing.

A smile is something that you can give to each other without losing yourself.

Smiling can also make money.

There is only one thing in business that can be given to customers without increasing the cost, and that is a smile.

"What is everyone like, but don't have to pay? -smile. "

In the process of receiving customers and serving them, the barber should have a sincere smile on his face, so that customers will feel that we welcome him from beginning to end, care about him, and thank him for trusting us and giving us the opportunity to serve. We will let him really feel the feeling of being a "god" in the hairdressing salon.