How to run a travel agency well?

? For travel agencies, the products and services provided to guests are the most important, and they should have their own personalized tourism products. In internal management, information system is also very important.

1. I am good at learning. When I first came into contact with tourism, I was a customer service worker. That was more than ten years ago. At first, I was nervous and unfamiliar with my business. I have to work during the day and make up lessons at night. I will carefully sort out the questions raised by the guests during the day, and keep my own work diary every day about the company.

This is also a promotion for my work. After a long time, I have accumulated a lot of experience and lessons. Besides, I prefer reading. I often buy some books on marketing, and I will read them in my spare time to see if there are any methods suitable for me.

There is also frequent communication with peers. At that time, there was no WeChat, just using QQ, telephone and the opportunity to meet at ordinary times to discuss with you and share some so-called experiences and lessons. I was grateful to my boss. He was very strict with me and helped me a lot in business. A lot of work was done under his personal guidance.

2. Work hard. Now if someone asks me, "How to evaluate the ability of a salesman?" I just said two words "performance!" It seems simple, but to really do it, you need to be practical and be good at thinking. The standard of business personnel is very simple, that is, looking at performance, what is needed is a down-to-earth doer.

You don't need to talk big. Whether you are a junior college student, an undergraduate student or a graduate student majoring in tourism, you need to be able to do marketing in a down-to-earth manner. In fact, every client is bought by your heart. We should not only have a flexible grasp of the market, but also sincerely consider the interests of customers.

Only in this way can we win customers. Our "navigator" is now a wholesaler specializing in high-end islands. When a peer customer sends the first inquiry, our salesman forms a temporary small team, and our salesman will do his best to help the customer complete a series of work such as quotation, problem solving, follow-up, invoicing, collection, check-out and completion.

We will definitely let our customers know that he is not fighting alone. In the face of customers, he has a strong enough background to support him to do business.