How to innovate government public services with the help of the Internet?

One is to build an Internet convenience platform based on the "internet plus" solution.

On April 3, 20 15, the Shanghai Municipal Government and Tencent signed a strategic cooperation framework agreement in Shanghai, relying on Shanghai's relevant industrial base and policy resources, and combining Tencent's leading advantages in social networks, entrepreneurial bases, cloud computing, big data and other fields, to carry out all-round and in-depth strategic cooperation, especially to optimize and improve the "last mile" of government services. The signing of this framework agreement applies internet plus to the forefront of improving government services. All localities can refer to this framework agreement, make full use of local basic data resources, build an Internet convenience platform, and add residents' daily shopping, travel, study, education and information services to this convenience platform model, so as to lay a solid foundation for realizing convenience through this platform.

Second, relying on "internet plus" technology to achieve full coverage of wireless hotspots.

Using internet technology, we will establish wireless hotspot base stations to make wireless city projects more suitable for people's needs. Wireless hotspots can cover the whole city, including communities and streets. Hot topics include residents' travel, medical care, education, social security, old-age care and home service. At the same time, efforts should be made to build a smart government, a smart people's livelihood and a smart family, and realize the informationization of social management and the wisdom of residents' lives.

Third, take "internet plus" as a bridge to broaden new channels of communication between the government and the people.

The openness and interactivity of the Internet have broken the limitations of traditional face-to-face communication between officials and people. Netizens can express their views on things, show their positions and put forward their views and opinions on government services through the Internet. In recent years, party and state leaders will also listen to the "voice of the people" through the Internet and communicate with netizens online. Nowadays, online reporting, online complaints, online suggestions and other platforms have increased the communication channels between the government and the public, enabling the government to listen to more voices and improve its service capacity according to the suggestions of the people. With the rapid development of Internet technology, various media channels can be fully utilized. Government agencies can let people participate in government work and express their views by establishing official WeChat account, website exchange platform and government affairs Weibo, so that people can fully understand the shortcomings and improve their service capabilities.