Pain points seen when going to the grocery store

It gets dark early after winter. Especially in the northeast.

Picked up the child to go to the supermarket to buy food, stood at the door half a day did not go in.

"That side is the entrance." The staff at the exit said. Although she was well aware that the entrance wasn't staffed at all and the child's large school bag needed to be sealed.

After waiting for about two or three minutes, a staff member rushed over to do the sealing.

The family did not have enough food stored and needed to buy groceries.

"This has no wrapping tape, can't beat it." Pushing the selected vegetables, it was hard to line up to the weighing place, the staff will be a bag of eggplant to help me carry out.

Supermarkets have special sales on some dishes every day for promotional purposes. Which is the way to recognize it? Wrapping with a special band. And the eggplant I bought tonight coincidentally fell into the special sale category.

If it were a normal day, a staff member would ask if you want to buy something on sale before you even get near them. But not this time, probably because it was late in the day and severely understaffed, none of the staff were present during the grocery shopping.

"Where are the staff?" I stood in front of a pile of eggplants and ripped out my voice.

A staff member hurried over to wrap the eggplants in special string.

When middle and senior leaders in the service industry design sealing operations and rope-wrapping operations, the starting point is surely not to push customers out of the way.

But in reality, what customers feel when they actually consume is:

It's so late, you don't come, we can't receive it.

So many other dishes do not need to wrap the tape, why buy this?

I have to come here specifically!

I only recognize the wrapped or not wrapped tape, not wrapped I will not give the price tag.

......

Strategic conception and actual landing, the interval between the real reality.

How to harmonize the upper level goals with the lower level goals, and how to ensure that the strategy is not deformed by the implementation?

How to get everyone to do things according to your ideas and thinking.

In the past two days, I've seen reports about LoveSpace.

There is a little bit of inspiration about the industrial Internet.

Chen Wei, the founder of AiSpace, said, "The service industry is characterized by diseconomies of scale, and the larger the scale, the harder it is to do a good job of service, because it depends on people."

And there are a lot of similarities between supermarket practitioners and remodeling practitioners.

In the words of Chen Wei, "managing workers with a set of organizational and information systems is the only way to break the curse of the industry."

And the steps are:

First, the standardization of industrial operations action;

Second, all standardized action Internet;

Third, Internet action data;

Fourth, industrial Internet intelligence.