Problems and Countermeasures in the Management of University Canteen

The canteen management system is a system. This system is applicable to canteens, which stipulates the management, production, hygiene and other related systems of canteens. The canteen management system needs to be observed, which is conducive to better management of the canteen. The following is my composition on the problems and countermeasures in the management of college canteens. Welcome to reading. I hope you will like it.

First, the analysis and thinking of the problems existing in the management of university canteens.

The management of university canteen is a huge systematic project, involving a wide range. As far as the reform of school canteens is concerned, most of them adopt contract management, and the contract mechanism introduces individual and private mode. There are several problems in the operation that deserve our consideration and study.

1, social catering enterprises tend to value interests over safety.

As far as social catering enterprises are concerned, the pursuit of maximum profit during the contract period is their internal motivation and ultimate goal, and they often pay insufficient attention to food safety. What's more, they often ignore food safety with luck. Resolutely not to lose money, the more money you make, the better. Service measures taken in operation are also some means of making money. When the contract expires, you should pack your bags and leave immediately and make a fortune in other places. The stability of the school and the interests of teachers and students are all matters of the school, and there is no substantive connection with the contractor. This is the primary problem brought by the word "benefit".

2. The contracting problem of canteen staff is worrying.

Once the university canteen is contracted, the technical backbone personnel trained by the school for many years are seriously lost. This is because there is a strange phenomenon in the employment of contractor. People without skills become "talents" and it is easy to apply, but those with skills are hired. The reason is actually very simple: the requirements of non-technical personnel are low, the wages are low, and the labor cost of the contractor is low, which is convenient for the contractor to manage; However, the low salary makes the staff in the canteen inefficient, increases the mobility of the staff, causes some problems such as passive slackness and irresponsibility, and reduces the efficiency of the canteen. However, due to the high mobility of employees, there are many unsafe factors. The procedures for recruiting and dismissing employees in contracted canteens are too simple. No one knows whether most employees are healthy and meet the requirements of employment. People with poor quality enter the school, which directly corrodes the civilized atmosphere of the campus and hides many unsafe factors.

3. Staff's political study and professional training have been weakened.

In the new era of people-oriented and building a harmonious society in an all-round way, it is the need of school management and service education to provide professional training, theoretical study and skill upgrading for employees. However, the contractor only talks about production, not politics. They think that as long as the work is done well, there is no need to study and train, and the school does not participate in meetings and major activities, which makes the canteen staff ideologically divorced from the school as a whole. Our education is developing continuously, but the quality of logistics talents has not been substantially improved. Where to start with people-oriented, civilized and honest, and innovative consciousness is a deep-seated problem.

4. The public property of the school has suffered serious losses.

Most contractors don't invest in fixed assets, only pay a small amount of deposit, and the canteen houses, utensils and facilities will be used by them. As for the investment in the maintenance of fixed assets, the contractor only hopes that the fixed assets equipment invested by the school can barely be used, and will not invest in maintenance or renewal. [2] At the same time, employees will not be required to take special care and maintenance when using them. Machinery has no time to maintain, only know how to use it, not how to maintain it. Most of the machinery became scrap iron after the expiration of the contract, and the management fee recovered was not worth the property loss at all. This is a common problem in all schools at present. From another point of view, this is an invisible damage and loss to the fixed assets of the school.

Driven by the interests of the contractor, fake and inferior raw materials enter the canteen, which is the main source of food poisoning.

The contractor only cares about making his own fortune, smuggling fake and inferior food and vegetables such as salt, poisonous rice and sick meat into the school cafeteria. Frequent incidents of collective food poisoning among students directly endanger the health of teachers and students and affect the stability of schools. This is the biggest hidden danger of school canteen management. According to the report of the second quarter of 20 15 of the General Office of the National Health and Family Planning Commission, there were 598 cases of food poisoning among students 10, with no death. Among them, 9 cases occurred in school canteens, accounting for 92% of the total number of students with food poisoning.

6, the contractor in the name of the unit on credit in the society, the reputation of the school has been violated.

Once the canteen is contracted, the contractor's personal credibility will be improved. These "smart people" make full use of this, and gain credit in the society by taking advantage of the reputation of the school. If they don't pay it back for a long time, some of them simply leave, and the creditors have to find a school, which will affect the normal teaching and scientific research work of the school or push the school to the dock.

7. Change the long-standing pattern of "quantity, price and quality" and earn large profits.

The lack of food, high price and poor quality in contracted canteens are the longest-standing complaints of students, and also the management difficulties, such as buns, cakes, fried dough sticks, etc., which are easy to check with the food sold; Cooking, noodles, rice noodles, etc. It is not easy to check if it is sold in parts, and it can only be supervised by the contractor's conscience and management personnel. This is like a spring. It will be better to tighten it, and once it is released, it will "rebound", so the scene is very different from reality. This is the most difficult link in canteen management, and it is also a long-standing problem.

8. The management mechanism is relatively weak, which makes management unable to innovate.

After the canteen was contracted, the school thought that the managers had nothing to do, and the investment in the canteen was reduced, which also reduced the enthusiasm of the managers.

There are four specific questions:

First, some canteen managers and contractors eat, drink and treat each other kindly, relaxing the supervision of the canteen, leading to some accidents.

Second, some labor insurance subsidies stipulated by the state for canteen managers will be cancelled, and their enthusiasm will be affected;

Third, some schools have changed the management of canteens to an eight-hour working system. The canteen has opened meals, but the managers have left work, which is indeed a bit dogmatic;

Fourth, the canteen is a special recruitment leading group, which is contracted to operators through public bidding. If there are managers involved, social catering enterprises can be greatly discounted. "Anyway, you can't treat me as anything", which leads to management becoming a mere formality, management responsibility being difficult to implement, and management innovation not daring to think about it.

Second, the problems existing in the management of university canteens should be taken as a warning.

The management of university canteen is a tentative work, and it is also in the stage of discussion. We must treat this new thing scientifically and dialectically, constantly sum up experience, actively improve and perfect it, and guide it correctly to make it develop healthily:

1. Choosing a good canteen contractor is the key to do a good job in canteen catering.

The contracted management of canteens should have standardized requirements. The school should sign a contract agreement with the canteen contractor. The important content of the agreement is to clarify the responsibility of canteen food safety, strictly abide by the rules and regulations of the college and the relevant requirements in relevant documents, and consider introducing a strong professional team to participate in the operation. It's best for the canteen contractor to have some experience, knowledge and skills, especially to be familiar with the management of university canteens, love students, operate in good faith and make reasonable profits, so as to achieve a win-win result for both the school and the contractor. Schools should do some inspection work on social catering enterprises that apply for the first time; The contractor's past performance should be used as an important reference for his continuous participation in the canteen contracting application in the next semester, such as the number of times the quality service team won, the results of the democratic evaluation of teachers and students, the evaluation of his past performance by the management department, and the completion of the temporary tasks arranged by the school. These should be considered comprehensively.

2. Take effective measures to stabilize the workforce.

First of all, we should improve the management mechanism of temporary employment, standardize the employment registration system, and sign labor contracts with employees; Establish and improve internal employment files, with pre-job training certificates and health certificates issued by relevant management departments, bring qualified canteen employees into the school assessment management, generally once every semester, and reward outstanding employees; Secondly, we should care about the life interests of employees, put people first and retain talents; Thirdly, take targeted measures to prevent the phenomenon of harming employees' interests. For example, wages can be tabulated by the contractor and paid in full by the school management department every month, so that they can really feel the care of the organization.

Finally, elaborate management system and civilized convention should be formulated to encourage canteen employees to participate in school political theory study and cultural and sports activities, give full play to the dual role of management and education, edify them with a good campus cultural atmosphere, continuously improve their personal cultivation level and better serve teachers and students.

3, strengthen the ideological study and business training of canteen employees.

First, we must adhere to the correct concept of "three services and two education";

Second, we should carry out more knowledge questionnaires and skill competitions to guide everyone's interest in learning knowledge and practical skills;

Third, adhere to service education, conduct regular internal training for employees, develop civilized habits and integrate into the school as a whole; Set an example for students and cultivate a logistics service team with strong business ability and new service consciousness for the school.

4. Reasonable allocation of fixed assets use fees

In terms of canteen facilities, such as kitchen facilities, tables, chairs and tableware. , unified procurement by the school, forming a whole, the cost is borne by the contractor, 5-7 years depreciation; While paying risk of mortgage, the contracting fee shall be calculated according to the number of students dining, and the contractor's profit shall be controlled within 20%, and 40% of the 20% profit shall be taken as the profit turned over to the school, which shall be used as the fund to reward the school canteen, the subsidy for the contractor's expenses for students dining on major festivals and the subsidy for equipment maintenance and purchase. The remaining 60% will be used as the contractor's profit and equipment renewal. In this way, the school does not subsidize money, but also has a small profit. The contract management fee and depreciation fee of equipment and property in the canteen should be properly charged. The contract management fee of the canteen should be appropriate, not too high, and the school does not expect the canteen to make a profit; The facilities in the canteen should be charged with depreciation expenses for equipment and property, and the depreciation expenses collected should be taken out every year, and some mechanical maintenance supplies should be updated and distributed, and the equipment should be maintained regularly to prolong the service life. At the same time, it is necessary to formulate financial management systems and strengthen cost accounting.

5. Strengthen the unified procurement of canteen materials.

Schools should purchase flour, rice, cooking oil, meat, condiments and other bulk materials. For raw materials that are easy to store, it is necessary to obtain certificates, manage them in a unified way, and strictly control the quality. Product certificates provided by suppliers should be checked regularly to ensure the quality of raw materials in stock.

(2) Every day, a special person should regularly check and accept the fresh raw materials such as vegetables purchased in the canteen to prevent food poisoning from the source and truly ensure the health of teachers and students.

6, draw a clear line between the rights, responsibilities and interests of the school and the contractor.

(1) in the canteen contract agreement, it should be clearly stipulated that you can't take credit in the name of the school, and you should bear legal responsibility for economic disputes;

(2) Before the expiration of the contract, the management department shall notify the contractor in writing to clear the foreign debt;

(3) When the contractor leaves his post, he should pay the contract deposit for a period of time to prepare for cleaning up the remaining economic procedures and avoid dragging the school into economic disputes.

7. Broaden the level of inspection and supervision, and strictly control the "quantity, price and quality" of canteens.

Work from six aspects:

First, it is necessary to formulate management standards for the quantity, price and quality of meals in canteens with reference to the food standards promulgated by the state food administration department;

The second is to let the "student food management Committee" check and supervise spontaneously;

Third, managers should do a good job of daily inspection and management, especially the inspection of meal opening time;

Fourth, although teaching is important, logistics management cannot be relaxed. The main leaders of the school should regularly inspect the canteen and give support to the canteen work.

Fifth, let the contractor take turns to participate in the inspection activities, so that they can believe in the authenticity of the inspection, promote the management of their canteens, and ensure the sufficiency, cheapness and high quality of meals;

Sixth, carry out democratic evaluation on a regular basis, actively solicit opinions from teachers and students, and require the canteen to be rectified in time. Through the above measures, the canteen will operate fairly according to the norms.

8. Improve the management mechanism and promote management innovation.

First, it is necessary to set up a full-time quality administrator in the canteen, clarify the post responsibilities, and implement the whole process supervision and management;

Second, constantly improve working methods and improve the working level of managers;

Third, we should conscientiously sum up past experience and spend time, responsibly, openly and fairly doing the annual canteen contracting work;

Fourth, take out some funds from the management fee and equip the management personnel with labor protection facilities so that they can participate in on-site operations;

Fifth, canteen management can not be separated from the understanding and support of three parties, and can not be separated from the struggle of one party:

A, it is inseparable from the understanding and support of school leaders;

B, it is inseparable from the understanding and support of all faculty members;

C, can not be separated from the understanding and support of all students;

D, it is inseparable from the hard work and unremitting efforts of all managers, contractors and employees. With a perfect management mechanism and understanding and support from all sides, canteen management will surely have greater development and innovation.